Lead

Card Operations Analyst

Lead

full-time

Posted on:

Location Type: Remote

Location: California • Montana • United States

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Salary

💰 $105,000 - $125,000 per year

About the role

  • Review and manage monthly card network invoices, ensuring accuracy and timely reconciliation.
  • Prepare and submit quarterly reporting deliverables on card networks, including Visa QOC and Mastercard QMR.
  • Generate and distribute monthly internal reporting metrics related to card program performance.
  • Monitor daily card program metrics to identify trends, issues, and opportunities for process improvement.
  • Oversee vendor relationships related to the card program, including onboarding, performance reviews, and contract management.
  • Manage the service provider validation process in accordance with network requirements and internal policies.
  • Own and maintain responses to internal and external questionnaires, ensuring consistency and alignment.
  • Create, update, and manage procedures and documentation to support card operations.
  • Support compliance with card network (e.g., Visa, Mastercard) regulations and internal risk management policies.
  • Analyze and document card operations processes, identifying opportunities for efficiency improvements and automation.
  • Support Card Program Management with relevant tasks associated with all card-related partners
  • All other duties as assigned

Requirements

  • A minimum of 3-5 years in card operations, payments, or a related fintech/banking environment
  • Working knowledge of card industry best practices, including EMV standards, card manufacturing, and fulfillment
  • Highly organized with strong attention to detail
  • Strong project management skills and management of development, maintenance and support teams
  • Client first mentality
  • Strong judgment, instincts and analytical skills
  • Willingness to take on new challenges in a fast-paced startup environment
  • Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously
  • Self starter, engaged, proactive and ready to roll up your sleeves
Benefits
  • Competitive compensation based on experience, geographic location, and role
  • Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
  • Paid parental leave
  • Flexible vacation policy, including PTO and paid holidays
  • A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
card operationspaymentsEMV standardscard manufacturingfulfillmentreporting metricsprocess improvementautomationcontract managementrisk management
Soft Skills
attention to detailproject managementclient first mentalityjudgmentanalytical skillsorganizational skillsself starterproactiveengagedability to manage multiple projects