Lead

Senior Technical Account Manager

Lead

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $165,000 - $190,000 per year

Job Level

Tech Stack

About the role

  • Deeply understand the partner’s business goals and product structure
  • Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
  • Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
  • Define internal processes to streamline partner onboarding
  • Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
  • Successfully manage a number of engagements concurrently
  • Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
  • Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
  • Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.
  • Perform all other duties as assigned.

Requirements

  • 5+ years of hands-on solution architecture, data integration, partner delivery experience
  • Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.
  • Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
  • Proven ability to present technical solutions effectively to diverse stakeholder groups
  • Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
  • Outstanding communication and problem-solving skills, customer focus, and results orientation
  • Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.
Benefits
  • Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
  • Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
  • Paid parental leave
  • Flexible vacation policy, including PTO and paid holidays
  • A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution architecturedata integrationSFTPAPIsHTTPRESTSOAPOAuthproject managementdocumentation
Soft Skills
communicationproblem-solvingcustomer focusresults orientationstakeholder managementorganizational skillsleadershipadaptabilitycollaborationtime management