
Senior Technical Account Manager
Lead
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $165,000 - $190,000 per year
Job Level
Tech Stack
About the role
- Deeply understand the partner’s business goals and product structure
- Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
- Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
- Define internal processes to streamline partner onboarding
- Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
- Successfully manage a number of engagements concurrently
- Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
- Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
- Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.
- Perform all other duties as assigned.
Requirements
- 5+ years of hands-on solution architecture, data integration, partner delivery experience
- Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.
- Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
- Proven ability to present technical solutions effectively to diverse stakeholder groups
- Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
- Outstanding communication and problem-solving skills, customer focus, and results orientation
- Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.
Benefits
- Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solution architecturedata integrationSFTPAPIsHTTPRESTSOAPOAuthproject managementdocumentation
Soft Skills
communicationproblem-solvingcustomer focusresults orientationstakeholder managementorganizational skillsleadershipadaptabilitycollaborationtime management