Lead Bank

Operations

• Support the setup and maintenance of bank-owned or program-related internal accounts
• Perform basic account maintenance activities to support data integrity for internal and regulatory needs
• Assist in maintaining data accuracy across deposit operations functions
• Support audit preparation by gathering documentation and helping fulfill internal and external information requests
• Work with internal teams to track and report operational issues, escalating items as needed
• Assist with updates to client pricing structures under the guidance of senior staff
• Prepare routine deposit reports and help identify discrepancies or areas for improvement
• Support updates to policies, procedures, and resources by providing research, documentation, or initial drafts
• Help prepare escheatment materials for Lead Bank and partner programs through data gathering, reconciliation, and documentation preparation
• Assist with research and documentation for subpoenas or other legal requests as directed
• Take on routine operational tasks and triage day-to-day requests to support steady workflows across the team
• Perform all other duties as assigned

Deposit Operations Specialist

Risk

• Strengthen and optimize the Issue Management Program to establish robust governance oversight, maintain documentation, and ensure consistent adherence to the programs standards.
• Oversee and maintain the enterprise issue management repository, serving as the primary point of coordination with issue owners, validating updates, monitoring remediation progress, and delivering accurate, timely reporting.
• Provide independent risk challenge and oversight, ensuring issues are properly recorded, root causes are well-defined, action plans are appropriate, and all items meet Issue Management Program requirements and quality standards.
• Analyze issue trends and emerging risks, synthesizing complex data into executive-ready reports that highlight themes, systemic concerns, and trends for presentation to senior leadership and Risk Management Committees.
• Develop, refine, and maintain detailed issue and risk reports that provide accurate, timely, and actionable insights for cross-functional teams.
• Create and maintain dashboards and analytics (Power BI, Tableau, etc.) to track issue lifecycle status, remediation progress, complaints trends, audit readiness, and risk indicators.
• Produce monthly and quarterly enterprise risk reports that consolidate insights across Issue Management, Audit, Complaints, and other Risk & Compliance programs.
• Prepare executive- and board-level reporting packages, including narratives, heat maps, key risk indicators, trend analyses, and thematic summaries for senior leadership and Risk Management committees.
• Translate complex data and risk concepts into clear visualizations and concise storylines tailored for senior audiences.
• Continuously evaluate and enhance reporting processes, templates, and data structures to strengthen the organization’s overall risk reporting framework.
• Support oversight of the Fintech audit management program, including monitoring audit schedules, facilitating statements of work, coordinating with external auditors, Fintech partners, and internal teams to ensure audit readiness.
• Extract and report on key insights and trends from audits & associated issues.
• Maintain strong communication channels and support remediation follow-through for audit findings.
• Serve as a trusted partner across business lines, maintaining highly responsive communication and ensuring timely follow-up for issues, audits, and complaints inquiries.
• Deliver training and guidance to team members on Issue Management and other program expectations, ensuring organizational consistency and compliance.
• Provide internal customer service to employees and external stakeholders, supporting a culture of transparency and collaboration.

Senior Enterprise Risk Governance Specialist

Auditor

• Perform internal audit risk assessments and contribute to the annual audit plan
• Assist with performing and documenting scoping of the FDICIA audit as well as other operational audits
• Execute and document internal audits, including planning and coordinating walkthroughs, and testing the design and operating effectiveness of business process and IT controls, application controls, and key system generated reports
• Provide subject matter expertise around financial and IT processes, risks, and controls.
• Review system implementations to assess risks and potential impact to internal controls and for potential scoping into the FDICIA program
• Provide clear and concise observations to Internal Audit management and verify observations with operational management. Evaluate and track remediation of identified control deficiencies in a timely manner

Senior IT Internal Auditor

• Carry out the vision and mission of Internal Audit to enhance and protect organizational value
• Support risk-based operational, financial and compliance audits and consulting reviews under the guidance of senior team members
• Perform audit procedures including planning, fieldwork, documentation, and follow-up activities related to assessing design and operating effectiveness of internal controls over financial reporting
• Evaluate compliance with established policies, procedures, laws and regulations
• Identify audit issues and root causes, and contribute to recommendations for improved internal controls and business processes
• Prepare clear and concise audit observations and workpapers for review by senior audit staff
• Support the development and implementation of corrective action plans
• Participate in walkthroughs with process owners and management to understand control environments

Associate Internal Auditor

Call Center Representative

• Answer and route inbound calls efficiently, gathering and verifying the necessary information to ensure appropriate handling or escalation, while maintaining a friendly and professional tone
• Resolve caller inquiries and issues by thoroughly clarifying concerns, researching solutions, and implementing effective resolutions, ensuring a positive client experience throughout the process
• Manage partner calls by explaining the Bank’s relationship with BaaS partners and efficiently rerouting calls to the appropriate third-party contacts for further resolution
• Provide ongoing relationship servicing to clients to further business, including status updates or enhancements to account usage and suggesting resolutions for any issues
• Complete account maintenance and process transactions, including verifying deposit amounts, client account balances, and check examination via online terminal
• Document outcome and steps taken while assisting clients, as well as updating files and databases
• Adhere to all relevant banking policies, procedures, and regulatory compliance requirements to ensure security and confidentiality of client information
• Collaborate with internal departments as necessary to resolve complex client issues or address account-specific inquiries Meet performance goals for call handling time, client satisfaction, and transaction accuracy
• Maintain proficiency in banking products and services to provide knowledgeable recommendations and solutions
• Utilize CRM (Customer-Relationship Management) system
• All other duties as assigned

Call Center Specialist

Data Analyst

• Partner File Management: Monitor the timely delivery of Partner Files and generate cross-functional reports detailing status and dependencies.
• Data Stream Optimization: Analyze and streamline complex data fields and sources to improve efficiency, accuracy, and reporting capabilities.
• SQL Development: Create and execute production-level SQL queries to facilitate the onboarding of new financial partners and integrate data streams.
• Validation Oversight: Monitor, document, and clearly communicate any changes to automated data validations to the broader Product Finance team.
• Documentation & Knowledge Transfer: Create and maintain comprehensive documentation detailing the core Finxact system related to financial data derived from BaaS programs.

Data Analyst, Product Finance

Financial Planning and Analysis

• Serve as a primary reviewer for daily accounting functions, including reconciliation creation and development, as well as reconciliation reviews.
• Assist in managing department-wide projects, administrative functions, and the implementation of new programs and partner integrations.
• Oversee the completion and accuracy of accounting functions performed by team members, ensuring the timely and accurate management of month-end close.
• Drive continuous process improvements and efficiencies across key accounting functions, and collaborate cross-functionally to enhance data use cases and automation.
• Maintain program projections and develop reporting to support analytical needs for various departments.
• Act as a subject matter expert (SME) for system applications used within the department, such as Microsoft Office, Wrike, Intelligence Workplace/Prologue, Excel, PowerBI, and SQL.
• Help drive and shape department strategic objectives and track miscellaneous projects as assigned by Accounting Leaders.
• Perform other duties as assigned.

Assistant Manager, Product Finance

• Serve as a key member in completion of reconciliations, including month end close, as it relates to BaaS programs.
• Serve as a point of contact for Accounting with the Product, Engineering, and Compliance teams related to BaaS program implementation, management, and reporting, primarily related to lending and credit card related programs.
• Assist in technical accounting integrations related to BaaS programs.
• Assist in the development and management of data validation, analysis and reconciliations related to general ledger accounts and BaaS programs.
• Assist in the development of reporting and dashboards for daily operational use and management reporting.
• Work cross-functionally to promote process improvements and efficiencies through streamlined data use cases and automatization
• Continuously improve financial processes and systems to enhance efficiency and accuracy.
• Perform other duties as assigned.

Senior Accountant, Product Finance

• Oversee accounting and business operations during the onboarding and implementation process to ensure accurate and complete reconciliation and reporting.
• Develop, manage, and prepare BaaS partnership reconciliations, including month-end closing reconciliation and invoicing.
• Support the preparation of BaaS partnership program forecasting, budgeting, and financial analysis.
• Manage and prepare BaaS partnership program reporting for internal, management, board, audit, and regulatory agencies.
• Assist in developing internal training resources related to BaaS partnerships.
• Manage department-wide projects, lead team meetings, set agendas, track goals, and monitor project status.
• Collaborate with the Controller to establish, implement, and review internal financial and accounting controls.
• Assist with requests from external departments, the CFO, and Controller as needed.
• Provide backup and support other finance staff when necessary.
• Serve as a business operations expert to ensure the quality of financial data reporting, including reconciliation in the data environment.
• Manage reporting quality, standards, and efficiencies to provide accurate and understandable reports bank-wide.
• Manage reporting and dashboard development for daily operational use.
• Perform other duties as assigned.

Director of Product Finance

Technical Program Manager

• Serve as the primary administrator and owner of nCino, responsible for configuration, customization, and maintenance of the platform.
• Build and optimize workflows, automation, and page layouts to support business processes across lending and operations.
• Collaborate with stakeholders to translate functional requirements into scalable system configurations.
• Manage user roles, permissions, and data integrity to ensure consistent, compliant system use.
• Coordinate testing, release management, and ongoing platform enhancements in partnership with Technology and Compliance teams.
• Maintain documentation of system configurations, change management logs, and best practices.
• Create, automate, and maintain dashboards and reports in nCino, Snowflake, and other reporting systems as applicable.
• Identify and close data gaps to ensure accuracy and completeness of operational information.
• Complete ad hoc and recurring data requests across Payments, Compliance, FinCrimes, Product, and Executive teams in a secure, timely manner.
• Lead and execute core operations projects focused on the configuration, testing, and ongoing ownership of loan products within the Finxact core.
• Drive high-impact special projects tied to operational transformation, including new product rollouts, technology partner integrations, and system enhancements.
• Represent Operations in cross-functional initiatives, ensuring scalability, compliance, and operational alignment.

Technical Operations Manager

Full-stack Engineer

• This candidate will design, build and maintain large scale backend systems with a focus on performance, reliability and scalability.
• They will work closely with product managers and key stakeholders across the company to implement new features that address both product goals and customer needs.
• Candidates can prioritize effectively, develop systems from the ground up, navigate ambiguous problem domains, grow the team via mentorship and leadership and have a consistent track record of high performance and delivery.

Software Engineer III

• Assist with daily Accounting/Finances responsibilities and tasks
• Assist with daily entry processing
• Perform daily and monthly reconciliations
• Assist with common accounting functions such as fixed assets, prepaids, accruals and accounts payable
• Participate in special projects, such as research and presentations
• Enjoy community involvement through volunteer opportunities
• Participate in department shadow rotation including Operations, Lending, and Internal Audit
• Visit offsite clients/partners
• Assist in department procedure and process development, including involvement in new Banking-as-a-Service (BaaS) programs
• Assist in department organizational objectives, such as revisions to file storage standards and project management
• Support Lead Bank’s Accounting/Finance Team and give back to the Kansas City community
• Perform other duties as assigned

Accounting and Finance Intern

• Process Self Bankruptcies, Disputes, Goodwill Requests
• Scan loan files into Director
• Assemble loan documents into loan file
• Pull loan files and send to appropriate location
• Adverse Action requests
• Assist with both internal and external audits and exams
• Assist lending staff with maintaining loan files
• Request and update expired ticklers weekly
• Appraisal management - orders, tracking, billing
• Insurance - tracking, force place
• Process loan payments
• Participation loan payments and maintenance
• Daily loan general ledger balancing
• Perform specific loan maintenance as directed for special projects
• Order construction inspections from a third party inspector
• Import construction inspection sheets into Director and maintain collateral fields monthly
• Perform all other duties as assigned

Loan Operations Support

Financial Crime

• Accurately and autonomously, conduct quality control assessments on CTR’s, alerts, and cases reviews across multiple products and services
• Provide constructive feedback to financial crimes analysts.
• Assist the Quality Control Manager in identifying trends in errors to improve training and process improvement
• Leverage existing data to identify potential discrepancies, inefficiencies, or gaps in established procedures
• Stay current with developments in the area of FinCEN to ensure program compliance
• Provide support and BSA subject matter expertise to bank staff members helping them understand BSA requirements as they relate to their job function
• Perform other duties as assigned

Financial Crimes Quality Control Analyst II

• Maintain an active role in call handling, balancing direct call volume with leadership responsibilities
• Establish client support best practices, maintaining a high standard of professionalism, clarity, and caller focus
• Create and review policies and procedures for Call Center Specialists to adhere to
• Lead, coach and develop the Call Center Specialists
• Oversee daily workflows and team scheduling, ensuring consistent coverage and operational continuity
• Serve as the escalation point for complex or dissatisfied callers, providing clear resolutions while protecting the Bank’s boundaries and commitments
• Respond to direct client questions and routed questions from branches, operations, and loan-teams
• MonitorCall Center including reporting, service level expectations and software utilization.
• Communicate trends, pain points, and client feedback to internal teams, acting as the ears of the organization and proactively identifying opportunities for improvement
• Contribute to the strategic initiatives to enhance overall client experience
• Adhere to all relevant banking policies, procedures, and regulatory compliance requirements to ensure security and confidentiality of client information
• Complete account maintenance and process client transactions
• Perform all other duties as assigned

Call Center Manager

Account Manager

• Lead is a fintech building banking infrastructure for embedded financial products and services.
• We operate an FDIC-insured bank headquartered in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City.
• Role: Senior Strategic Partnerships Specialist reporting to Head of Strategic Partnerships creating playbooks, processes, and tools to improve deal execution and drive partner relationships across fintech and digital assets.
• Responsibilities include managing and growing partnerships, leading end-to-end deal execution, cross-functional collaboration, executive presentations, building deal management tooling, developing pitch materials, conducting partner reviews, and scaling the partnerships function.

Senior Strategic Partnerships Manager

Compliance

Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

Role Description:
Lead is seeking a dynamic, self-motivated compliance professional to join our Compliance Team. Lead views regulatory compliance as a key driver of innovation and this position presents a unique opportunity to play a foundational role in continuing to build and implement our forward thinking compliance strategy.

The Payments Compliance ITM Analyst will be responsible for assisting the Compliance Officer in the delivery of the Compliance Management System (CMS). The role will have a primary focus in conducting day-to-day due diligence, monitoring and review related to the bank’s payment activities, in addition to lending, deposit, and operational activities as it relates to the Bank’s Banking as a Service (BaaS) fintech partner programs. Further duties can be assigned at any time due to expanded activities from the bank, its partners, or regulators.

Payments Compliance Analyst, ITM

•Lead is a fintech building banking infrastructure for embedded financial products and services.
•We operate an FDIC-insured bank headquartered in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City.
•Role: FP&A Senior Analyst supporting planning, forecasting, financial models, cashflow planning, and reporting.
•Collaborate with cross-functional teams, document models, and prepare ad hoc reporting as needed.

Senior FP&A Analyst

Product Marketing

• Lead Bank is a fintech building banking infrastructure for embedded financial products and services with FDIC-insured bank HQ in Kansas City; offices in SF, Sunnyvale, and NYC
• Operates in evolving financial landscape with experienced team navigating banking and payments regulations
• Delivers scalable technical and compliant banking solutions for fintech partners
• Role: Senior Product Marketing and Operations Manager to improve product delivery across teams and externally to partners