Risk

• Strengthen and optimize the Issue Management Program to establish robust governance oversight, maintain documentation, and ensure consistent adherence to the programs standards.
• Oversee and maintain the enterprise issue management repository, serving as the primary point of coordination with issue owners, validating updates, monitoring remediation progress, and delivering accurate, timely reporting.
• Provide independent risk challenge and oversight, ensuring issues are properly recorded, root causes are well-defined, action plans are appropriate, and all items meet Issue Management Program requirements and quality standards.
• Analyze issue trends and emerging risks, synthesizing complex data into executive-ready reports that highlight themes, systemic concerns, and trends for presentation to senior leadership and Risk Management Committees.
• Develop, refine, and maintain detailed issue and risk reports that provide accurate, timely, and actionable insights for cross-functional teams.
• Create and maintain dashboards and analytics (Power BI, Tableau, etc.) to track issue lifecycle status, remediation progress, complaints trends, audit readiness, and risk indicators.
• Produce monthly and quarterly enterprise risk reports that consolidate insights across Issue Management, Audit, Complaints, and other Risk & Compliance programs.
• Prepare executive- and board-level reporting packages, including narratives, heat maps, key risk indicators, trend analyses, and thematic summaries for senior leadership and Risk Management committees.
• Translate complex data and risk concepts into clear visualizations and concise storylines tailored for senior audiences.
• Continuously evaluate and enhance reporting processes, templates, and data structures to strengthen the organization’s overall risk reporting framework.
• Support oversight of the Fintech audit management program, including monitoring audit schedules, facilitating statements of work, coordinating with external auditors, Fintech partners, and internal teams to ensure audit readiness.
• Extract and report on key insights and trends from audits & associated issues.
• Maintain strong communication channels and support remediation follow-through for audit findings.
• Serve as a trusted partner across business lines, maintaining highly responsive communication and ensuring timely follow-up for issues, audits, and complaints inquiries.
• Deliver training and guidance to team members on Issue Management and other program expectations, ensuring organizational consistency and compliance.
• Provide internal customer service to employees and external stakeholders, supporting a culture of transparency and collaboration.

Senior Enterprise Risk Governance Specialist

In-Business Risk Lead Analyst – C13

Senior Fraud Risk – Governance Manager

Governance Administrator

Priority Risk Management