Technical Program Manager

• Serve as the primary administrator and owner of nCino, responsible for configuration, customization, and maintenance of the platform.
• Build and optimize workflows, automation, and page layouts to support business processes across lending and operations.
• Collaborate with stakeholders to translate functional requirements into scalable system configurations.
• Manage user roles, permissions, and data integrity to ensure consistent, compliant system use.
• Coordinate testing, release management, and ongoing platform enhancements in partnership with Technology and Compliance teams.
• Maintain documentation of system configurations, change management logs, and best practices.
• Create, automate, and maintain dashboards and reports in nCino, Snowflake, and other reporting systems as applicable.
• Identify and close data gaps to ensure accuracy and completeness of operational information.
• Complete ad hoc and recurring data requests across Payments, Compliance, FinCrimes, Product, and Executive teams in a secure, timely manner.
• Lead and execute core operations projects focused on the configuration, testing, and ongoing ownership of loan products within the Finxact core.
• Drive high-impact special projects tied to operational transformation, including new product rollouts, technology partner integrations, and system enhancements.
• Represent Operations in cross-functional initiatives, ensuring scalability, compliance, and operational alignment.

Technical Operations Manager

Lead Technical Program Manager

Technical Program Manager II