Salary
💰 $95,000 - $115,000 per year
About the role
- Lead and manage end-to-end product implementations for clients
- Coordinate daily with clients and development teams, keeping both sides aligned and accountable
- Oversee and coordinate developer activities: track tasks, monitor status, ensure quality and deadlines are met
- Act as the main point of contact for delivery, reporting to the VP of Client Delivery
- Provide product expertise to clients and serve as a trusted advisor during the implementation phase
- Proactively identify and resolve issues, keeping projects on track
- Maintain clear and consistent communication with clients, developers, and senior management
- Create and maintain project tracking documentation and regular status reports
Requirements
- 5+ years of experience in Project Management, Software Implementation, or Customer Success roles
- Strong communication and interpersonal skills for working with both clients and internal teams
- Technical knowledge related to SaaS products or cloud-based platforms
- Demonstrated ability to manage multiple projects and cross-functional stakeholders simultaneously
- Excellent problem-solving, organizational, and time-management skills
- Proven client-facing experience, ideally in a B2B/SaaS environment
- Comfortable working in cross-functional teams (product, engineering, support)
- Ability to work from the office in Falls Church, VA, 3 times per week
- Legal authorization to work in the United States on a full-time basis OR may require visa sponsorship (client may offer sponsorship to candidates currently residing in the U.S.)
- Bonus: background in privacy and knowledge of regulations (GDPR, CCPA, etc.)