LaunchDarkly

Data Analyst

• Build and maintain scalable data models using modern tools (e.g., Snowflake, dbt).
• Implement and maintain standardized metrics (e.g., ARR, NRR, churn) in the data layer.
• Work with Data Engineering to automate data pipelines and reduce manual reporting processes.
• Develop and maintain dashboards that provide consistent and reliable visibility into business performance.
• Validate data outputs, identify inconsistencies, and support reconciliation efforts across systems (e.g., Salesforce, billing systems).
• Partner with teams across the US and EMEA to deliver timely and high-quality analytics outputs.

Data Analyst – Revenue & Metrics

Customer Success Manager

• Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
• Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
• Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
• Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution.
• Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
• Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
• Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts.

Strategic Customer Success Manager

Data Scientist

• Own Marketing Data Strategy, Architecture & CDP Ecosystem: Define and lead the end-to-end marketing data framework across collection, integration, unification, governance, activation, and measurement.
• Ensure Data Integrity, Governance & Compliance: Establish lifecycle definitions, taxonomy standards, validation rules, identity frameworks, and consent management processes.
• Build a Unified Account & Buying Group Model: Design and maintain a trusted single view of the account and buying committee.
• Lead Measurement & Attribution Strategy: Define and evolve multi-touch attribution models, funnel measurement standards, and closed-loop revenue reporting.
• Generate Strategic Insights & Business Recommendations: Translate unified marketing and GTM data into actionable analytical insights.
• Drive Cross-Functional Impact & Continuous Improvement: Partner across Marketing, RevOps, Sales, Finance, and Data teams to align systems and processes.

Senior Marketing Data Manager

Technical Writer

• Write, edit, maintain, and improve the LaunchDarkly product, API, and SDK documentation.
• Work with product managers, developers, and designers to write and edit documentation for new features.
• Work with the docs team to scope, plan, and implement upgrades and content improvements to the docs site.
• Work with support, developer advocates, and customer success to address customer pain points with documentation updates and improvements.
• Respond to feedback on existing docs in a timely, effective manner.

Senior Technical Writer

Systems Engineer

• Solution Design & Implementation: Design, implement, and integrate GTM systems aligned with business objectives and architectural best practices. Own projects end-to-end from discovery to deployment.
• Problem Resolution: Resolve complex, cross-system issues that require deep evaluation of multiple factors, including data integrity, process gaps, and platform limitations.
• Strategic Optimization: Proactively identify and execute opportunities to automate and optimize GTM workflows across the full tech stack, driving measurable efficiency gains.
• Cross-Functional Collaboration: Partner extensively with GTM leadership, GTM Operations, and other cross-functional teams to define success outcomes and scalable system requirements that drive revenue.
• Guidance & Enablement: Provide technical direction and mentorship to other analysts and GTM stakeholders on system configurations, processes, and best practices.
• Data Quality & Integrity: Maintain and improve data models, data quality standards, and enrichment strategies to ensure fast, reliable access to GTM information that drives decisions.

Senior GTM Systems Analyst

Marketing

• Develop and execute the West Coast field marketing plan aligned to pipeline and revenue targets.
• Partner with regional sales leadership and SDR teams to prioritize target accounts and vertical opportunities.
• Plan and execute field events, executive programs, roundtables, and industry activations that generate qualified pipeline.
• Work with demand generation and digital marketing teams to amplify field campaigns
• Act as the primary marketing partner for West Coast sales teams, ensuring strong alignment on pipeline goals.
• Collaborate with technology and channel partners on joint marketing initiatives.
• Equip sales teams with campaigns, messaging, and event opportunities that help advance deals.
• Track and analyze marketing performance including pipeline generated, pipeline influenced, and program ROI.

Field Marketing Manager

Collections

• Ensure collections for invoices are received in a timely manner
• Complete vendor onboarding questionnaires, registrations for payment portals, complete bank verifications, and provide necessary documentation to customers for timely payment
• Coordinate collection efforts for past due invoices
• Manage customer inquiries and resolve billing issues, including ensuring internal records for customers are accurate and up to date
• Analyze Accounts Receivable balance, Days Sales Outstanding (DSO), and provide other analytics relating to Accounts Receivable to assist with cash forecasting
• Identify potential write-offs or reserves needed, including tracking customers with consistently late payments
• Lead projects to implement additional tools to assist with collections
• Ensure all orders are processed timely and accurately in NetSuite
• Process all invoicing and ensure invoices are sent to customers timely
• Assist in month end close process and metric reporting.
• Support audit and ad-hoc analysis.
• Partner cross-functionally with Deals Desk, Legal, Sales, Internal Tools and Support teams.

Senior Collections Specialist

Product Operations

• Make the product development lifecycle run smoothly
• Be the connective tissue across the company
• Strengthen our voice-of-customer systems
• Build the metrics and dashboards that make the work visible
• Bring AI into everything
• Enable our go-to-market teams

Product Operations Lead

People Operations

• Own the People Operations strategy and operating model
• Lead and develop a high-performing People Operations team
• Own the People technology ecosystem
• Lead HRIS implementations and optimizations
• Drive People program and cross-functional initiatives
• Build and deliver People analytics and reporting
• Own and continuously improve onboarding operations
• Partner with Talent Acquisition Operations
• Partner with Total Rewards

Senior Director, People Operations

Frontend Engineer

• Collaborate seamlessly with cross-functional partners (product, design, data science, and engineering) to architect and advance our observability products.
• Drive comprehensive end-to-end feature development, taking full ownership from proof of concept through to delivery.
• Proactively identify opportunities for product and user experience improvements.
• Provide expert mentorship and support to teammates.
• Actively lead and contribute to code reviews, spec reviews, and architecture design.
• Play a key role in advancing engineering standards, tooling, and processes across the technology organization.
• Stay at the forefront of frontend development trends, experimentation, and data-driven product evolution.

Frontend Engineer, Guarded Releases

Account Manager

• Lead a small, high-output partnerships team while personally owning a subset of top partners and initiatives.
• Redesign our partner program (tiers, incentives, give/gets) to reflect our multi-product portfolio and FY27+ growth strategy.
• Drive implementation and adoption of a PRM platform integrated with Salesforce.
• Establish a repeatable model for service packaging with GSIs/SIs (implementation, modernization, AI/DevOps transformations) in partnership with Professional Services.
• Align with Sales, Product, Finance, Marketing, and RevOps so partner motions are embedded in core GTM, not run in parallel.
• Manage and develop a lean partnerships team while carrying direct executive relationships with a focused set of strategic partners.
• Set operating rhythms: Partner QBRs, joint business plans, pipeline reviews, and internal partner councils.
• Define and report on partner-sourced and partner-influenced pipeline and ARR, by region and segment.
• Own the redesign of the LaunchDarkly Partner Program for Services/SI, Resell/VAR, Cloud, and Technology/ISV partners.
• Define clear tiers, requirements, benefits, and incentives (discounts/margins, referral fees, MDF, certifications).
• Work with Finance, Legal, and RevOps to codify commercial models, agreements, and governance.
• Partner with Marketing and Enablement to deliver a simple, well-documented program understood by sellers and partners.
• Lead selection (if needed), implementation, and rollout of a PRM platform integrated with Salesforce, Skilljar, Saleshood.
• Partner with RevOps and Sales Enablement to drive training, playbooks, and dashboards that make PRM part of everyday workflows.
• In collaboration with Professional Services, Customer Success, and Product, define a small set of standard services offerings for GSIs/SIs (e.g., release modernization, feature flag adoption, experimentation on Snowflake, AI/GenAI SDLC, observability/Guardian).
• Co-design and pilot offerings with a shortlist of priority GSIs/regional SIs, validate pricing and scope, and codify repeatable GTM plays.
• Clarify subcontracting vs. referral motions, including economics, sales compensation impacts, and customer experience guidelines.
• Build a partner enablement path (certifications, playbooks, demo access) so partners can independently sell and deliver LaunchDarkly-based services.
• Work directly with Sales Leaders to embed partners across LaunchDarkly’s account base, maintaining a consistent cadence across leadership forecasts, sales QBRs and other engagement opportunities.
• Collaborate with Product and Solutions/Architects on joint solutions, integrations, and specialization areas (DevOps, AI, observability, experimentation).
• Work with Finance and Deal Desk on partner economics, marketplace transactions, and approvals that balance growth and margin.
• Coordinate with Marketing, Field & Events, and Partner Marketing on a focused calendar of high-impact co-marketing and field plays, not a long tail of one-offs.
• Use clear prioritization frameworks (Tier A accounts, top partners, highest ROI plays) to protect the team from fragmentation.

Head of Partnerships

Infrastructure Engineer

• Automate infrastructure provisioning, deployment, and operational workflows
• Build and improve internal tools and platforms that make other engineers more productive
• Manage and evolve our AWS infrastructure using Terraform
• Participate in on-call rotations and turn incident patterns into permanent fixes
• Collaborate with product engineering teams to understand their infrastructure needs and reduce friction
• Identify repetitive operational work and replace it with software

Solutions Engineer

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
• Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
• Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
• Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
• Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
• Respond to RFPs, and manage technical environments to support enterprise sales motions.
• Translate complex client requirements into scalable, sustainable, and technically sound solutions.
• Represent LaunchDarkly at industry events and customer engagements through travel as needed.

Staff Solutions Engineer

Performance Marketing

• Lead the planning, build, and optimization of customer campaigns
• Utilize account-based methodologies as a core foundation for all campaign activities
• Create full-funnel, multi-channel campaign plans that align messaging to buyer needs
• Partner closely with sales teams to identify the right accounts to target
• Work with Revenue Operations to refine and operationalize repeatable processes
• Participate in interlocks with Sales and Rev Ops to ensure feedback loops are used
• Drive cross-functional collaboration across marketing teams including brand, product management, creative, content, project management, and marketing operations

Campaign Manager

Analyst

• Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions.
• Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations.
• Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment.
• Review commercial redlines and draft terms as needed to help close deals.
• Enforce established processes to ensure data integrity and consistency across closed opportunities.
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system.
• Become a subject matter expert in the CPQ tool; support its configuration and functionality.
• Train new Account Executives on opportunity creation and closeout processes.
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and Operations to facilitate seamless deal execution.
• Ensure the deal review and approval processes follow company policies and compliance standards.
• Contribute to the development and implementation of deal desk policies, processes, and procedures.
• Foster strong cross-functional relationships to streamline and support the deal process.