LaunchDarkly

Product Marketing

• Support product launches across the platform: coordinate timelines, messaging, and sales enablement materials so launches ship on schedule and reps have what they need to sell
• Participate in GTM learning loops: partner with campaign and digital marketing teams to execute tests across ads, sales plays, and campaigns; synthesize results and surface findings to inform next steps
• Develop content that supports awareness and pipeline: write launch content, blog posts, ebooks, and SEO/GEO-driven assets that reinforce positioning and support demand generation efforts
• Maintain messaging consistency: update narrative and messaging across customer touchpoints as positioning evolves, coordinating with sales, campaigns, and product to ensure alignment
• Collaborate with sales, enablement, and campaigns: work with AEs and cross-functional partners to identify where deals stall and contribute assets and plays that address needs
• Track the customer journey: monitor how prospects move from awareness to pipeline, identify where conversions drop off in the funnel, flag findings to the appropriate teams for resolution, and contribute to solutions that address gaps
• Contribute to scalable GTM assets: document what works and help develop templates, talk tracks, and repeatable resources that improve team effectiveness

Product Marketing Manager

Events

• Manage and develop a team of field and event managers, establish team operating norms, establish team operating norms, and implement departmental policies and procedures that support consistent event execution.
• Manage the events and field marketing budget, supporting planning and forecasting activities and tracking spend across programs in alignment with approved plans.
• Execute the regional third-party event program end-to-end from preparation and activation to follow-up and reporting in support of brand awareness, buyer engagement, and pipeline goals.
• Build and implement the owned field event program, following established processes and playbooks to enable the field team to deliver consistent, high-quality engagements
• Develop and lead an ongoing roadshow that deepens buyer and influencer understanding of our product's unique value across key markets.
• Partner with sales and GTM leadership to prioritize markets, build account-level intelligence by territory, and develop coordinated field plans.
• Work with executives to design in-person experiences that expand relationships higher and wider within target accounts.
• Collaborate with internal thought leaders to develop content plans aligned to corporate messaging and positioning.
• Drive coordinated, multi-channel activations before and after every event to maximize impact.
• Report on the performance of each event, identifying areas for improvement and areas to accelerate based on results.

Head of Events and Field Marketing

Full-stack Engineer

• Design and build full-stack features that address enterprise adoption requirements across Observability
• Own integrations and infrastructure capabilities end-to-end—from API design and backend services to UI surfaces
• Collaborate with product managers, designers, solutions engineers, and customers to understand enterprise requirements and deliver against them
• Participate in architecture and design discussions, making well-reasoned trade-offs for scalability, reliability, and maintainability
• Write well-tested, observable code and uphold high engineering standards across the team
• Engage with internal stakeholders and occasionally enterprise customers to validate solutions and gather feedback
• Participate in on-call rotations and maintain production reliability for your features

Full Stack Engineer, Observability

Account Executive

• Develop and maintain comprehensive territory and account plans.
• Secure consistent new opportunities through targeted outreach and account research.
• Achieve quarterly revenue and new logo acquisition targets.
• Build strong relationships with champions and decision-makers, developing compelling business cases.
• Collaborate with SDRs, SEs, and other teams to ensure seamless execution and customer success.
• Design and execute long-term strategies that drive business growth within a defined territory.
• Identify and capitalize on market opportunities and align them with company objectives.
• Adapt strategies as market dynamics evolve, ensuring continuous growth and a competitive edge.
• Negotiate large-scale, complex contracts, balancing customer needs with company goals.
• Maintain a strong focus on achieving measurable sales outcomes and consistently meeting or exceeding targets.

Mid-Market Account Executive

• Build and maintain scalable backend services and APIs that power the AI Configs product
• Collaborate with internal stakeholders to understand real-world challenges and improve GenAI workflows
• Continuously optimize the performance, reliability, and scalability of our systems
• Participate in architecture and design discussions
• Keep up-to-date with the latest developments in the AI field and software development best practices
• Take ownership of code in production, participate in on-call rotations

Full Stack Engineer

Solutions Engineer

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
• Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
• Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
• Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
• Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
• Respond to RFPs, and manage technical environments to support enterprise sales motions.
• Translate complex client requirements into scalable, sustainable, and technically sound solutions.
• Represent LaunchDarkly at industry events and customer engagements through travel as needed.

Staff Solutions Engineer

General Counsel

• Provide legal input to product, engineering, and go-to-market teams on data privacy, intellectual property, and compliance considerations, with support from senior legal team members as needed
• Translate legal guidance into clear recommendations for stakeholders, escalating higher-risk or novel issues appropriately
• Draft, review, and negotiate legal documents, including corporate documents, IP licenses, and marketing agreements
• Contribute to the development and maintenance of legal templates, playbooks, and processes to improve consistency and efficiency
• Partner with cross-functional teams to support compliance initiatives and implementation of company policies
• Partner with and manage outside counsel where specialized expertise is required
• Assist with legal support for international operations, including coordinating with outside counsel where appropriate
• Help develop and deliver training across the organization on relevant legal topics
• Advise and assist on general legal needs as they arise

Senior Counsel

• Contribute to the design, development, and maintenance of scalable and performant solutions for experimentation and data-driven products, with attention to usability and maintainability
• Collaborate with senior engineers on architectural decisions that impact system scalability and performance
• Lead limited scope features from definition to deployment
• Help identify and troubleshoot performance issues and participate in efforts to optimize service reliability
• Work closely with product managers, engineers, data scientists, and designers to implement new features and iterate on existing functionality
• Participate in code reviews to support code quality and share constructive feedback with teammates
• Write clean, maintainable, and well-tested code that enhances the reusability and readability of team systems
• Contribute to the team’s efforts to improve observability, monitoring, and operational excellence
• Help investigate and resolve production issues, occasionally partnering with customer support or other teams as needed
• Collaborate across functions to align on priorities, surface blockers, and improve team workflows
• Learn from and support more senior engineers, and contribute to a culture of growth, inclusion, and continuous improvement
• Stay current with industry trends related to software development, experimentation, and backend technologies
• Demonstrate curiosity, creative thinking, and a proactive mindset in problem-solving

Full Stack Engineer, Experimentation

Product Designer

• Design the Foundation trial and activation experience from signup through SDK integration
• Work from the team's evidence base — customer insights data, product analytics funnel analysis
• Design the agentic onboarding experience
• Improve advanced feature discoverability
• Contribute to roadmap decisions alongside your product manager and engineering manager peers

Senior Product Designer – Growth

Manager

• Lead the IT Service Desk Engineering function, including team operations, priorities, staffing, performance management, and day-to-day execution across employee-facing IT support services.
• Manage the activities globally, with accountability for execution, workforce planning, and operational delivery.
• Translate functional plans into operational processes and guide execution across service desk workflows, endpoint provisioning and deprovisioning, device management, support tooling, ticketing operations, and service request fulfillment.
• Establish and improve procedures, standards, and operating rhythms that increase support quality, reduce manual effort, and create a more consistent employee experience.
• Define, track, and review service metrics such as response times, resolution times, backlog, escalation rates, self-service adoption, customer satisfaction, asset turnaround times, and recurring issue trends.
• Use data from support operations, endpoint management platforms, and employee feedback to identify service gaps, prioritize improvements, and deliver measurable operational results.
• Partner closely with Security, Identity and Access Management, Enterprise Applications, Workplace, Procurement, Finance, and People teams to ensure IT support services align with compliance, onboarding, offboarding, access, and workplace operational requirements.
• Drive service desk engineering improvements, including the use of AI and automation, workflow design, knowledge base maturity, intake optimization, and tool integrations that improve scale and reduce friction for employees and IT staff.
• Ensure high-quality execution of onboarding, offboarding, hardware lifecycle, software access, and office-based support processes for a hybrid workforce.
• Create clear escalation paths, incident coordination practices, and ownership models for employee-impacting support issues.
• Build team capability through coaching, feedback, role clarity, and development planning for managers and individual contributors.
• Communicate operational performance, risks, priorities, and recommendations across disciplines, adapting messaging for technical teams, functional peers, and business stakeholders.
• Contribute to policy and procedure changes that affect the IT Service Desk Engineering function.

Senior Manager, IT

Security Engineer

• Lead threat modeling engagements on the features and services where the risk warrants it.
• Partner with the ProdSec lead to evolve the practice from on-request to repeatable.
• Own day-to-day triage of CNAPP findings end to end.
• Contribute to SDLC tooling, SAST/SCA workflows, and bug bounty triage.
• Partner with product engineering teams as a trusted reviewer.
• Bring AI to the work to accelerate triage, summarize findings, and reduce toil.
• Push the security floor up over time through documentation, office hours, and tooling improvements.

Product Security Engineer

• Execute logistics for tradeshows, roadshows, and internal events in alignment with established plans and objectives
• Develop and maintain run-of-show documents, ensuring accuracy and alignment with stakeholder inputs
• Coordinate event operations including venue logistics, BEO requirements, AV setup, and shipping timelines
• Partner with Sales, Field Marketing, and Product Marketing to support event goals, staffing coordination, and on-site activities
• Manage day-to-day communication with vendors (agencies, production, venues, freight, staffing) to ensure timely delivery of services
• Track event timelines and deliverables, escalating risks or issues as needed to ensure successful execution
• Support budget tracking and expense reconciliation, ensuring adherence to approved budgets
• Assist in the documentation and maintenance of event playbooks, templates, and standard operating procedures
• Provide on-site event support to ensure smooth execution and resolve operational issues as they arise

Event Marketing Manager

Customer Success Manager

• Recruit, lead, and develop a high-performing team of CSMs
• Partner closely with the GTM ecosystem and other CS teams to build Customer Success programs
• Enable the team to understand and act early on leading indicators
• Organize around key performance metrics, including NDR and expansion
• Serve as the senior advocate for strategic and high-impact customers

Senior Manager, Strategic Customer Success

Chief Marketing Officer

• Translate marketing strategy and direction into clear priorities, executable plans, and enterprise-level initiatives
• Drive the company’s most critical marketing initiatives by owning outcomes through cross-functional leaders and holding senior stakeholders accountable
• Act as the integrator across the marketing leadership team, driving alignment, decision-making, and execution across functions
• Lead the annual and quarterly marketing planning process, ensuring alignment to company strategy and revenue goals
• Establish and enforce a consistent operating rhythm (QBRs, monthly reviews, initiative tracking) to improve visibility, accountability, and performance
• Drive executive visibility and transparency into marketing performance, clearly communicating what is working, what is not, and where we are investing to improve outcomes

Head of Marketing Operations

• Build the experimentation statistical engine — hypothesis testing, sequential analysis, variance reduction (CUPED, Winsorization), power analysis. Ensure statistical correctness across all experiment types.
• Design warehouse-native experimentation that runs analysis inside customer warehouses (Snowflake, Databricks, Redshift, BigQuery). Build modular, warehouse-agnostic abstractions for rapid new backend support.
• Lead adaptive experimentation — contextual bandit systems, Bayesian optimization, automated allocation beyond simple A/B tests.
• Drive the platform roadmap with product, design, and data science. Shape what we build, not just how.
• Collaborate cross-functionally with Warehouse Integrations, SDK, Platform, and Data Science teams.
• Mentor engineers and raise the team's bar for statistical rigor and system design.
• Own operational excellence — monitoring, observability, incident response, on-call. Robust telemetry and alerting.