LaunchDarkly

Analyst

• Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions.
• Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations.
• Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment.
• Review commercial redlines and draft terms as needed to help close deals.
• Enforce established processes to ensure data integrity and consistency across closed opportunities.
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system.
• Become a subject matter expert in the CPQ tool; support its configuration and functionality.
• Train new Account Executives on opportunity creation and closeout processes.
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and Operations to facilitate seamless deal execution.
• Ensure the deal review and approval processes follow company policies and compliance standards.
• Contribute to the development and implementation of deal desk policies, processes, and procedures.
• Foster strong cross-functional relationships to streamline and support the deal process.

Senior Deal Desk Analyst

Controller

• Own all core accounting functions including general ledger, month-end and quarter-end close, treasury, tax coordination, equity accounting, and external audit management
• Ensure financial statements are accurate, complete, and produced on a predictable, accelerated close timeline
• Serve as the company’s technical accounting authority and escalation point
• Own ASC 606 revenue recognition policies, processes, and judgments
• Partner closely with Legal, Sales Ops, and GTM leadership on contract structure, deal terms, and revenue implications
• Design and implement a right-sized internal control framework suitable for a high-growth private SaaS company
• Own the relationship with external auditors and advisors
• Partner with FP&A, IT, and Data & Analytics to improve automation, data flow, and accounting systems
• Lead, develop, and upgrade the accounting organization as needed
• Foster a culture of precision, accountability, and business partnership

Vice President, Controller

Artificial Intelligence

• Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
• Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
• Deliver reliable, secure, and scalable systems that executives and employees trust
• Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
• Position IT as a proactive strategic partner—not a bottleneck or reactive support function
• Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
• Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
• Lead principled build vs. buy decisions with a long-term, AI-aware perspective
• Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
• Ensure architectural decisions scale with company growth and increasing operational sophistication
• Own day-to-day IT operations, service management, and employee technology experience
• Ensure high availability and reliability of business-critical systems
• Partner closely with Security on identity & access management, controls, compliance, and incident response
• Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
• Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
• Ensure data flows cleanly, securely, and reliably across systems
• Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
• Reduce duplication, manual reconciliation, and brittle point-to-point integrations
• Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
• Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
• Drive measurable reductions in manual work, cycle time, and operational cost
• Balance AI-driven innovation with appropriate governance, risk management, and controls
• Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
• Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
• Translate business needs into scalable, well-architected solutions
• Enable faster decision-making and execution through thoughtful systems design
• Drive alignment and outcomes through credibility, influence, and strong execution
• Lead and develop a high-performing IT organization
• Establish clear ownership, accountability, and operating rhythms
• Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
• Build a culture that balances service excellence with transformation mindset

Vice President, IT and Internal AI

Sales Development Rep

• Lead & Develop SDRs - Coach and support your team of SDRs using performance metrics to deliver feedback, improve conversion rates and ensure consistent productivity of your team.
• AI Optimization - Help Implement AI tooling and AI signal-based plays to scale SDR outreach and increase pipeline efficiency.
• Deliver Quality Pipeline - Implement & scale outbound strategies that generate qualified opportunities and contribute to revenue goals within our Enterprise Acquisition Segment.
• SDR Enablement - Partner with Marketing, Sales Leadership, and our Enablement Team to align on messaging, onboarding, and continuous enablement for SDRs.
• Recruit Top Talent - Recruit and hire high-caliber SDR talent to support growth and open headcount on your team.

Sales Development Manager

• Represent the trustworthiness and confidence of serious expertise in practical AI applications in customer conversations (especially as an escalation point above an SE SME)
• Spearhead the early-stage implementation and adoption of LD4AI at scale, working closely with existing customers to ensure activation and churn prevention (alongside feedback)
• Develop and document Solutions Engineering playbooks and best practices that scale beyond our first customers
• Function as a tremendous partner to the LD4AI Chief of Staff, surfacing revenue-related insights with respect to the maturation of the product accordingly
• Support LD4AI POVs ran by on-the-ground SEs
• Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals
• Drive continuous improvement by monitoring product performance, user experience, and market response, iterating based on actionable data and insights
• Confirm that LD4AI’s roadmap adheres to market demand and deliver exceptional user experiences, especially for the AI developer persona – vocalizing objections with data
• Deliver integrations against common, quantified customer requests in the form of code contributions, architecture diagrams, and whitepapers
• Function as a key technical asset in (with the Head of AI and the partnership team) technical partnerships with advantageous potential partners (like Anthropic, DataBricks, etc…)
• Publicly evangelize LD4AI at mainstream industry conferences, webinars, partner engagements, and strategic meetings
• Function as the primary owner of the disbursement of enablement material to the SE team, particularly to the designated by team/region SE LD4AI SMEs (for which you have partial, dotted-line accountability)
• Co-own Revenue Enablement of LD4AI along with the Head of AI and the LD4AI tetrad
• Work with the AI Researcher, the PMM team, and the Head of AI to build and maintain competitor playbooks

AI Specialist

Data Scientist

• Ensuring the statistical rigor and validity of our products
• Developing new techniques to bring value to our users
• Advocating for technically-sophisticated personas in our product development process
• Raising the bar for data-driven decision making within our products

Customer Success Manager

• Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
• Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
• Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
• Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
• Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
• Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
• Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts

Senior Customer Success Manager

Marketing Operations

• Lead and own end-to-end campaign operations: Serve as the primary owner of the processes and systems that power campaign execution across Marketing.
• Leadership communication & Strategic Influence: Communicate operational insights, campaign performance, lead flow health, and system implications to senior leadership.
• Lead management & funnel operations: Optimize scoring, routing, enrichment, and lifecycle status tracking.
• Design and scale cross-functional processes: Identify operational gaps and create scalable processes.
• Drive continuous improvement: Introduce structured testing approaches and recommend enhancements based on testing results and performance patterns.
• Ensure data governance, compliance, and system alignment: Support adherence to data governance standards and maintain clean and reliable data flows.

Marketing Operations Manager

• Create one authoritative source of truth for company-critical metrics
• Eliminate loose definitions, inconsistent nomenclature, and manual reconciliation
• Deliver real-time, executive-ready dashboards with full auditability
• Establish governance and self-validation processes so metrics remain correct over time
• Build predictive capability for the metrics that drive company value
• Define precise, unambiguous definitions for LaunchDarkly’s core metrics (ARR, NRR, GRR, FCF, product-level ARR, etc.), including all edge cases and use cases
• Own the final certification of these metrics across all internal and external reporting
• Ensure metrics are consistent across Finance, GTM, Product, and Executive reporting
• Build and maintain real-time executive dashboards for core metrics and leading indicators
• Ensure all recurring reporting is fully automated once stabilized
• Eliminate manual, spreadsheet-driven, or analyst-dependent reporting processes
• Establish data governance processes so metric changes follow defined approval and change-management workflows
• Implement validation, reconciliation, and self-audit mechanisms to ensure ongoing accuracy
• Act as the executive owner for data trust, accuracy, and reliability
• Develop predictive views for key metrics such as ARR growth, NRR, churn, and free cash flow
• Partner with FP&A to ensure forecasts and long-range plans are grounded in trusted data
• Identify leading indicators and early warning signals for performance risks and opportunities
• Coordinate a working group across GTM Analytics, Data Engineering, Product Analytics, and Finance
• Partner closely with Engineering and GTM teams
• Drive alignment and outcomes through influence, clarity, and credibility rather than hierarchy
• Directly manage a small, high-leverage analytics team
• Design a scalable operating model that balances centralized metric ownership with distributed analytics execution
• Maintain high velocity while operating with CFO-level rigor and discipline

Head of Data & Analytics

Executive Assistant

• Strategically manage CFO, CPO, CLO + several VP’s calendar and documentation on Confluence
• Clearly communicate priorities across teams
• Handle confidential information
• Provide logistical and admin support for leadership meetings, off-sites, board meetings, All hands, etc
• Deck design (slides)
• Manage travel arrangements and be prepared for unforeseen changes
• Organize expense reports, and ad hoc special projects
• Partner with CEO Chief of Staff and other EBPs on key projects

Financial Planning and Analysis

• Operate FP&A with minimal executive oversight, while maintaining CFO-level rigor and judgment
• Deliver credible, decision-useful plans and forecasts that executives and the Board trust
• Enable faster, more confident decisions on hiring, spend, and investment trade-offs
• Establish FP&A as a true business partner to functional leaders, not a gatekeeper
• Build a scalable FP&A operating model suitable for a $200M–$400M+ ARR SaaS company
• Own the annual operating plan, rolling forecasts, and long-range (multi-year) financial plan
• Ensure plans are internally consistent, strategically grounded, and clearly tied to operating drivers
• Translate strategy into actionable financial frameworks that guide execution over time
• Serve as a trusted financial partner to GTM, Product, Engineering, and G&A leaders
• Improve decision velocity around hiring, spend, and investment while maintaining fiscal discipline
• Help functional leaders understand trade-offs, ROI, and second-order impacts of decisions
• Own the financial story presented to the executive team and Board
• Clearly articulate performance, risks, opportunities, and forward-looking implications while ensuring forecasts and plans are explainable, defensible, and decision-oriented
• In partnership with the CFO, play a leading role in preparation, analysis, and communication with analysts, banks, and potential investors.
• Build and maintain clear models for headcount, operating spend, and margin evolution
• Establish pragmatic guardrails that balance growth enablement with financial responsibility, including financial governance and decision support for purchasing and vendor spend
• Enable dynamic reallocation of resources as business priorities evolve
• Lead and develop a high-performing FP&A team (including existing team members)
• Expand capacity thoughtfully, including leveraging lower-cost regions where appropriate
• Establish clear FP&A processes that scale without adding unnecessary friction or bureaucracy
• Partner closely with the Head of Data & Analytics to ensure plans and forecasts are grounded in trusted, watertight metrics
• Align planning models with certified definitions of ARR, NRR, GRR, FCF, and other company-critical metrics
• Help identify leading indicators that improve forecast accuracy and early-warning capabilities.

Vice President, Financial Planning & Analysis

Technical Program Manager

• Own and drive the end-to-end execution of large, complex technical programs
• Work closely with Engineering, Product, and Design leadership to define program scope and objectives
• Implement, refine, and champion lightweight program management best practices
• Proactively identify, prioritize, and mitigate program risks and dependencies
• Serve as the central communication hub, providing regular status updates
• Facilitate effective decision-making and alignment among diverse teams

Senior Technical Program Manager

Engineering Manager

• Manage the portfolio of your team’s work, appropriately managing everyone’s time and assigning them to the highest priority work.
• Help your team make sense of — and simplify — the production system
• Own the product roadmap and collaborate with adjacent teams
• Have fun with your team, finding ways to enjoy the work

Senior Engineering Manager – Flag Delivery

Consultant

• Lead executive-level engagements (virtual or on-site) to assess software release, experimentation, and AI-driven processes and identify high-impact opportunities for value creation
• Drive gap analyses that map across LaunchDarkly’s platform to measurable business outcomes that can be quantified
• Deliver compelling, data-backed value narratives that tie platform capabilities to P&L drivers such as cost efficiency, uptime, delivery velocity, conversion uplift, and AI productivity
• Present strategic recommendations to C-suite and senior stakeholders with clarity, authority, and insight
• Own the creation of advanced ROI models, financial frameworks, and benchmarks that quantify the impact of adopting LaunchDarkly
• Use platform data (flag evaluations, release frequency, experimentation insights, kill switch events) to form value hypotheses and validate realized outcomes with customers
• Partner with Customer Success to ensure customers measure, understand, and articulate the business value driven by LaunchDarkly post-adoption
• Lead value-selling enablement for Sales, SE, Marketing, and CS - building scalable playbooks, narratives, discovery frameworks, and customer-facing materials
• Coach GTM teams to lead with business outcomes and align LaunchDarkly to strategic industry themes such as AI adoption, product velocity, digital modernization and operational resilience
• Influence Product and Product Marketing to ensure the value narrative evolves with new capabilities across the platform
• Shape and elevate LaunchDarkly’s Business Value Consulting methodology, tools, and value realization processes
• Define and refine how LaunchDarkly positions its platform to CIO, CTO, CPO, and CFO audiences across industries
• Provide thought leadership on the role of AI in modern software delivery and how organizations can integrate AI into engineering workflows, experimentation strategies, and decision-making.

Business Value Consultant

Recruitment

• Own and optimize all recruiting systems, tools, and workflows (e.g., ATS, CRM, scheduling platforms)
• Design, implement, and continuously improve talent acquisition processes across the full recruiting lifecycle
• Build and maintain reporting dashboards and metrics to track team performance, hiring progress, and funnel conversion
• Collaborate closely with People Operations, HRIS, IT, Finance, and Legal to ensure integration and compliance
• Lead and execute TA operations projects (e.g., systems migrations, vendor evaluations)
• Manage relationships with recruiting technology vendors and tools, including contract negotiation
• Ensure all recruiting practices are compliant with local, national, and international employment laws
• Act as a strategic advisor and resource for recruiters and hiring managers