Customer Support

• Work in the Global Technology Support Center (GTSC) responding to voice calls, email messages, and chats to assist customers with technology support
• Operate within a 24/7 GTSC environment while assigned to scheduled hours
• Utilize the IT Service Management System (ITSM) to create, document, update, and resolve tickets
• Escalate fully documented tickets to the GTSC escalation group when appropriate
• Respond to queries and support tickets received from other offices or within the department
• Provide instruction to customers on how to perform tasks and troubleshoot issues by analyzing program behavior and consulting knowledge bases and peers
• Provide Request Fulfilment support working within the Request Fulfilment queue and in accordance with established SLA targets
• Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
• Work from Latham's Global Services Office located in downtown Los Angeles; may be eligible for a flexible hybrid schedule

Global Technology Support Specialist

Customer Service Representative

ERP Support Specialist

Operations Support Specialist

Customer Support Specialist – VivoPoint Monitoring

Windows / Linux Support Specialist, L1