Application Manager, ServiceNow
Nordex Group
ITSMServiceNow
Job Level
JuniorMid-Level
Tech Stack
ITSM
About the role
- Communicate value proposition of Ivanti's Enterprise Service Management solution to prospects and partners in France (and support Italy and Spain)
- Collaborate with Territory Managers and regional Account Managers to deliver messages to executive and technology leaders
- Act as single point of contact for technical and business stakeholders focused on Enterprise Management, Business Automation, Discovery, CMDB, Service and Asset Management
- Scope and analyse customer requirements
- Drive business and technical conversations addressing products, regulations, business drivers, and evolving business needs
- Deliver effective product demonstrations, tailored where necessary
- Prepare, conduct and summarize technical Proof-of-Concept (PoC) or pilot installations
- Assist in preparing and answering RFIs/RFPs
- Prepare and assist at public events (trade shows, partner events, roadshows, user-group meetings) and act as a speaker when required
- Serve as technical representative able to communicate complex IT dependencies in simplified, clear terms
Requirements
- 2+ years of experience in an ESM role
- Experience in a presale role at a software vendor/distributor/reseller or implementing comparable technical solutions as a professional services consultant for ESM/ITSM/ITAM
- French language and business fluent in English language
- Italian and/or Spanish language skills would be a nice addition
- Experience of creating and delivering presentations to large and diverse audience
- Ability to create written documents in French and English to assist potential customers in pre-sales projects
- Team player with ability to act as focal point and pull in necessary resources
- Experience with Enterprise/Service/Asset Management
- ITSM or ITAM certifications recommended (e.g., ITIL Foundation, ITIL MP/SL/PM/Master)
- Knowledge of Networks, Operating Systems, Databases, Certificates, Email, and Systems Integrations
