Lap of Love Veterinary Hospice

Call Center Representative

Lap of Love Veterinary Hospice

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Salary

💰 $16 per hour

Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Provide customer service by engaging in positive interactions with pet families
  • Answer a high volume of customer service calls in a work from home/ remote environment
  • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
  • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
  • Meet all productivity, quality, and performance standards
  • Guide emotional conversations in a calm and peaceful manner
  • Go above and beyond to provide stellar customer service to pet families and our veterinarians
  • Must be punctual and timely in meeting all requirements of performance
  • Other duties may be assigned to ensure the highest standard of customer service

Requirements

  • Experience working in high call volume, customer service, or call center environments
  • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
  • Previous experience in a work-from-home environment or working with minimal peer interactions
  • High attention to detail and ability to adapt to new processes
  • Expected to be present for work, on time, every day for the entire duration of their shift
  • Attend mandatory 4-week intensive training program at the beginning of employment
  • Physical: Must be able to sit for extended periods of time, manual dexterity to work on a computer and keyboard
  • Ability to lift up to 15 pounds