Business Applications System Administrator II
Qualtrics
Go
Customer Service Specialist
NinjaHoldings
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
Tech Stack
Spring
About the role
- Guide applicants through the loan approval process on various products and support the day-to-day operations of a customer’s loan life cycle
- Take care of our customers and prospective customers by handling their inquiries of all types
- Handle and initiate inbound and outbound support requests via phone calls, e-mails, or chat
- Keep customer records meticulously updated with accurate information for every action and interaction taken on a customer loan
- Ensure you are moving applications to a final state and support all of them throughout their application journey
- Call on pending loan applications to help convert into customers and assist where they might need assistance
- Review and evaluate client’s financial documents and research financial history
- Uphold and adhere to strict compliance policies, procedures and regulatory guidelines and achieve company standards for quality and responsiveness, as well as local, state, and federal laws and regulation
Requirements
- Must be 18 years of age or older
- Excellent typing skills
- Experience with all Google suite and Microsoft products
- In-office attendance for three days a week in Spring Grove, Illinois during training (about four months) and various times for in-person meetings and in-office days
- Associate's Degree OR equivalent experience
- 3 + years’ experience in customer service
- Customer-centric approach with adaptability to various personality types
- Excellent written and verbal communication skills
- Be able to sit or stand 8 hours a day wearing a headset
- Must be able to work flexible shifts – no weekends
- Excellent listener, quick learner, and able to handle ambiguity and constant change
- Ability to communicate professionally, with maturity and self-confidence
- Patience with dealing with customers who are slower to learn new technologies
- Credit and criminal background checks required
- Must have a strong at-home internet connection
- Bilingual (English/Spanish) (preferred)
- Prior call-center experience (preferred)
- Prior work experience in FinTech or financial services with a focus on technology (preferred)
- Knowledge about or experience with Google Suite products, Microsoft Office, JIRA, & Slack (preferred)
- Experience in a remote work environment (preferred)
- Willingness to take on new tasks and broaden scope of responsibilities (preferred)
