Lap of Love Veterinary Hospice

Call Center Representative

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance
• Other duties may be assigned to ensure the highest standard of customer service

Graphics Designer

• Schedule: Monday - Friday; 8AM - 5PM (occasional night webinar)
• Classification: Full Time - Exempt
• Reports To: TBD (most likely Director of Marketing)
• Department: Marketing
• Travel Required: None
• Location: Remote
• Develop and execute targeted campaigns to attract and engage veterinarians through digital, social, email, and other paid channels.
• Partner with Marketing and Recruiting to optimize talent pools, improve candidate experience, and analyze campaigns using Hubspot, our CRM.
• Build and maintain a veterinarian-focused content strategy, including webinars, videos, and testimonials.
• Collaborate with HR and Employee Relations to help craft engaging messages, newsletters, and materials to strengthen culture and employee connection.
• Support company-wide marketing campaigns to increase brand visibility and drive lead generation for Lap of Love’s services.
• Monitor marketing analytics and KPIs, providing insights and recommendations to optimize performance.

Call Center Representative

Senior Graphic Designer