Telesales Associate – Onboarding / Offline Presence
Lalamove
Associate, Onboarding, Driver Operations
Lalamove
full-time
Posted on:
Location Type: Office
Location: Dhaka • 🇧🇩 Bangladesh
Visit company websiteJob Level
JuniorMid-Level
About the role
- Driver Referral (DRD) Program Management — design and implement communication plans for DRD campaigns; set mission plans and monitor performance of referral leads; track lead conversion rates and ensure referred drivers become active; monitor program activities to prevent fraudulent activity involving monetary rewards
- Fleet Management Support — onboard all fleet drivers as Independent Drivers until the fleet management app is launched; educate fleet drivers on using the Lalamove platform as Independent Drivers; train fleet owners on monitoring their drivers via the app (once available); act as liaison between fleet owners and operations team to ensure smooth adoption
- Driver Onboarding & Conversion — convert First-Time Active Drivers (FTA) into First-Time Completed (FTC) drivers; track driver progress and provide necessary guidance for higher conversion; support activation campaigns to increase driver engagement and trip completion
Requirements
- Outgoing and open-minded personality [with ability to work in field] that can interact and influence people with different profiles (age, nationality, experience, background)
- Hands-on and get things done attitude to bring solutions and ideas to our daily operations needs
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
- Autonomous and adaptable to cope with an ever-changing working environment
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools
- Bachelor's Degree in any discipline (preferably in supply chain or marketing)
- Proven experience in lead generation, marketing, or community management (experience in logistics is a plus)
- Proficiency in tools like Canva, or other design platforms
- Strong communication and interpersonal skills to connect with driver communities
- Ability to think creatively and explore new lead-generation avenues
- Basic understanding of offline marketing campaigns and their execution
- Analytical mindset to measure the performance of campaigns and recommend improvements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
lead generationmarketingcommunity managementcampaign performance measurementoffline marketing execution
Soft skills
outgoing personalityinterpersonal skillscommunication skillsadaptabilityprioritizationstructured mindsetcreativityproblem-solving
Certifications
Bachelor's Degree
