Operations

• Sell Lalamove as a platform to driver partners by clearly communicating benefits, creating urgency, and driving conversions within a 14-day funnel through targeted calls and follow-ups
• Manage key onboarding projects, including lead prioritization (based on conversion funnel, driver type, registration date) and initiatives to increase 14-day onboarding efficiency
• Provide daily, weekly, and monthly reports to internal and external teams (e.g., Marketing) to improve lead quality and optimize onboarding efficiency
• Create and enhance static and video content for sharing through designated channels to attract and engage drivers
• Sell Lalamove’s Sticker Program to driver partners, driving adoption from First-Time Activation (FTA) to First-Time Sticker Installation
• Schedule drivers for on-site or mobile hub sticker installation and achieve daily call targets
• Conduct follow-ups, perform root cause analysis (RCA), generate reports, and design action items to address challenges
• Coordinate within subteams to ensure smooth scheduling and installation processes

Telesales Associate – Onboarding / Offline Presence

Associate, Onboarding, Driver Operations