Cash Application Specialist, Accounts Receivable
Diverzify
ERPJavaScript
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Provide superior service and support to our clients by promptly responding across various channels, including emails, chats, and phone calls
- Communicate daily with our Operations Team to ensure a seamless fulfillment and returns experience
- Ensure up-to-date information for inventory, sales, special collections, and discontinued items
- Efficiently utilize our ERP and other software applications to ensure the highest quality client experience with the primary goal of expeditious problem resolution
- Maintain an acute knowledge of our collections with the ability to speak about them fluently
- Assist with client outreach and relations in order to maximize customer experience and promote the LAKE lifestyle
Requirements
- Excellent oral and written communication skills
- Prior experience engaging with customers (preferred)
- Exceptional problem-solving and critical thinking abilities
- Able to work calmly and efficiently under pressure
- Adept at managing multiple tasks in a fast-paced environment
- Excellent at conflict resolution, managing situations with empathy and patience
- Exceptional attention to detail and time management skills
- Retail experience is a plus
