Customer Service Representative
The Cigna Group
Customer Support Representative – Patient Services
Labcorp
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $16 per hour
Job Level
Junior
About the role
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Become proficient with processes after completing a structured training program
- Provide exemplary customer experiences through innovation and continuous improvement
- Work within LabCorp's Patient Billing Customer Service department to support revenue cycle management
Requirements
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with Patients regarding medical information strongly preferred
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Internet download speed of at least 50 megabytes per second connectivity required if work remote
- Ability to connect equipment to router/modem with Ethernet cord (no Wi‑Fi or mobile hotspot via ethernet)
- Dedicated area to perform duties without interference; structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
Benefits
- Work from home opportunity!
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision and Dental Insurance Options
- Flexible Spending Accounts
- 401k and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- 10% Shift Differential for residents in Eastern time zone
- Comprehensive benefits for employees regularly scheduled 20+ hours (Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billinginsurance claimsEOBalpha-numeric data entrynavigating multiple computer screenscustomer servicerevenue cycle managementpayment plansperformance goalsfast-paced environment
Soft skills
attention to detailexcellent organization skillsexcellent communication skillsability to manage time and tasks independentlyability to work in a fast-paced environmentcustomer experienceinnovationcontinuous improvement
Certifications
High School Diploma or equivalent
