Travel Support Specialist
Internova Travel Group
Customer Service Representative
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Junior
About the role
- Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
- Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system.
- Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues.
- Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
- Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.
- Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines.
Requirements
- High school diploma or GED required
- MUST be able to work 1 night shift, until 8 pm, per week required
- 1+ years of experience in the medical field required
- 2+ years of experience as a pharmacy technician or pharmacy knowledge preferred
- Ability to obtain and retain Missouri state Pharmacy Technician License per state guidelines required
- 6 months + of experience with medical or pharmacy Prior Authorization preferred
- Proficiency with Microsoft office (Excel, Outlook & Word) and navigating various applications required
- Excellent written and verbal communication skills
- Ability to learn quickly, maintain accurate information, and adapt
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eligibility paperwork entryprescription managementdocumentation maintenanceprogram material interpretationadverse event reportingpharmacy knowledgePrior Authorization experience
Soft skills
professional communicationcustomer serviceattention to detailadaptabilityquick learning
Certifications
Missouri state Pharmacy Technician License
