Customer Experience Representative
Secureframe
AWSSFDC
Product Integration Support Specialist
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $24 per hour
Job Level
Junior
About the role
- Provide customer support for the online booking tools and other corporate travel software offered by Global Travel Collection
- This role faces both internally, with our advisors, and externally, with our corporate clients
- A successful candidate would have great customer service skills, have a working knowledge of online booking tools, and the desire/ability to solve problems daily
- Provides support of corporate online booking tools, such as Concur, Emburse, and Deem (and any new OBTs) to meet client needs
- Monitor the Help Desk calls and emails
- This includes picking up tasks, completing them, and communicating their completion as needed
- Implement new accounts by following established implementation process
- Present trainings and demonstrations in a professional manner
- Other duties as assigned
Requirements
- 1-3 years’ experience with Concur Travel corporate online booking software preferred
- Bachelor's degree or equivalent experience preferred
- Previous travel agency experience preferred
- Working knowledge of GDS systems (Sabre knowledge preferred)
- Exceptional customer service skills required along with strong business communication skills (both oral and written)
- Excellent presentation skills with the ability to conduct training in both virtual and in-person environments if needed
- Detail-oriented while coordinating and managing multiple projects simultaneously
Benefits
- choice of two medical plans
- two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ConcurEmburseDeemGDS systemsSabreonline booking toolscustomer supportproblem solvingproject managementtraining
Soft skills
customer servicebusiness communicationpresentation skillsdetail-orientedorganizational skillsinterpersonal skillstime managementadaptabilityteam collaborationclient relations
Certifications
Bachelor's degree
