Customer Experience Representative
Secureframe
AWSSFDC
Customer Service Supervisor
California FAIR Plan Association
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $97,000 per year
Job Level
Mid-LevelSenior
About the role
- Overseeing and assessing staff activities to achieve optimal service level objectives.
- Serving as a training resource for the department.
- Monitoring the department’s daily work and the overall quality of the CSR’s phone calls.
- Identifying performance opportunities and training needs for all staff.
- Hiring, training, and CSR development.
- Evaluating, coaching, and leading CSR’S.
Requirements
- 3 years of Customer Service supervisory experience preferred.
- College degree is preferred.
- 3 years of Insurance experience preferred.
- Working experience with MS-Office (advanced Microsoft Excel skills -pivot tables, charts, data validation).
- IVR management skills
- CCaaS experience management skills
- Excellent written and verbal communication skills
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Service supervisory experienceInsurance experienceMS-OfficeMicrosoft ExcelIVR managementCCaaS experience
Soft skills
communication skillscoachingleadershiptrainingevaluation
Certifications
college degree
