California FAIR Plan Association

Director

• Manage and oversee the Product function and serve as the primary decision maker, ensuring compliance.
• Manage, coach and train Product team. Oversee hiring, counseling, and performance appraisals.
• Conduct Staffing Analysis based on Product workload.
• Coordinate with the Product team to integrate changes in policies, coverage or other underwriting rules.
• Assist in the annual budget preparation and analysis.
• Oversee research, analysis, and testing of product changes, roll outs, and channel enhancements.
• Oversee Underwriting Rate and Rule manuals, policy forms, Dec pages, disclosures, applications and notices.
• Collaborate with actuarial staff to prepare state rate, rule and form filings and respond to state insurance department inquiries.
• Oversee research and analysis to provide product and guideline recommendations.
• Facilitate ad-hoc analysis on specified or varied metrics.
• Analyze metrics regarding Underwriting practices and recommend efficiencies in work processes and vendor/internal tools.
• Create presentations to support rate changes and other strategic decisions.
• Lead and collaborate with other departments, to improve underwriting processes and performance results.
• Ensure timely and accurate application of all underwriting, premium, and policy compliance guidelines and processes supported by meaningful measurements and regular reporting of results.
• Performs additional duties and/or special projects as required.

Director of Property Product

Claims Specialist

• Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
• Enter claim transactions, in a clear and concise manner.
• Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
• Pay and process claims within designated authority level.
• Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
• Maintain compliance with the Department of Insurance and Company policy and procedures.
• Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
• Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
• Confer with Claims Management and legal counsel on claims involving litigation.
• Requires up to 25% travel, limited to periods of catastrophic events.

Catastrophe Property Claims Examiner II

• Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
• Enter claim transactions, in a clear and concise manner.
• Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
• Pay and process claims within designated authority level.
• Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
• Maintain compliance with the Department of Insurance and Company policy and procedures.
• Create correspondence to policyholders that is accurate and complete. Communicate with insureds and/or others involved to secure missing information.
• Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
• Confer with Claims Management and legal counsel on claims involving litigation.

Catastrophe Property Claims Examiner III

Human Resources

• Collaborate with HR team members and business stakeholders to complete assigned projects/tasks in each department.
• Support ongoing job description project, which includes updating all company job descriptions, auditing current job descriptions, and documenting the processes.
• Support emerging career initiatives, including coordinating interviews and contacting applicants.
• Research industry trends and summarize findings.
• Provide administrative and coordination support to the HR team.
• Review and complete the timesheet correction forms.
• Tracking harassment training for new hires.
• Create forms highlighting CFP’s company culture.
• Other projects and assignments as requested.

HR Intern

Director of CA Property Product

Software Engineer

• Design, develop, and deliver application features, enhancements, and defect fixes including development and configuration within the Duck Creek platform.
• Write clean, maintainable, and efficient code aligned with established coding standards and best practices.
• Perform root cause analysis and resolve moderately complex defects, system issues, and performance challenges.
• Participate in technical design discussions and contribute to solution design and implementation approaches.
• Collaborate cross-functionally with Business Analysts, QA, DevOps, and product teams to ensure successful delivery.
• Conduct peer code reviews and uphold coding standards, quality, and consistency across the codebase.
• Support application deployments, release activities, and environment troubleshooting.
• Work within CI/CD pipelines and contribute to improving build, deployment, and release processes.
• Identify opportunities for code optimization, performance improvements, and system enhancements.
• Analyze system workflows and integrations to ensure alignment with business and technical requirements.
• Own assigned features from development through testing and deployment support.
• Guide and support junior developers and contribute to team knowledge sharing.
• Follow and continuously improve development processes, standards, and engineering best practices

IT Application Developer II

Business Analyst

• Spearhead analysis for large and complex initiatives impacting insurance billing, payments, commissions, collections, and financial integrations
• Drive end-to-end requirement lifecycle, including discovery, documentation, validation, and solution alignment for enterprise billing capabilities.
• Facilitate cross-functional workshops with Billing, Finance, Product, Operations, and IT stakeholders to define and align business and system requirements.
• Perform cross-system impact analysis across billing and related enterprise systems to ensure solution consistency and alignment.
• Define solution approaches with architects, engineering leaders, and stakeholders.
• Influence enterprise roadmap planning and contribute to billing system capability and modernization decisions.
• Establish and promote analysis standards, documentation practices, and best practices across initiatives.
• Provide strategic recommendations for process, system, and operational improvements in billing.
• Direct complex UAT planning and execution, including coordination of defect resolution and business sign-off
• Mentor and guide Business Analysts, providing functional leadership and strengthening team capability.
• Act as the functional lead and trusted advisor for billing-related initiatives and decision-making discussions.
• Collaborate closely with IT delivery teams, QA, and business stakeholders, ensuring successful solution delivery and adoption.
• Ensure compliance with federal, state, and industry regulations impacting insurance billing.
• Perform other duties as required to support organizational objectives and the successful delivery of billing initiatives.