California FAIR Plan Association

Manager

• Develop and implement Train-the-Trainer programs for management to deliver to their staff.
• Collaborate with internal business partners to create and deliver industry-specific course content.
• Conduct needs assessment and identify performance gaps and implement training best practices to ensure alignment with company goals.
• Identify and recommend company-wide training best practices for training programs and ongoing training needs.
• Implement training effectiveness measures to develop a system of continued process improvement to meet ongoing training needs.
• Administer training for designated business groups with the ability to deliver and motivate trainees through effective training methodologies both in group and individual meetings.
• Develop presentations, training materials for virtual and in-person sessions.
• Utilize a variety of techniques, concepts and delivery of training programs and strategies.
• Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs.
• Manage the learning experience consistent with company philosophy and company-wide strategies.
• Perform other related duties as assigned or requested.

Train-the-Trainer Manager

Recruitment

• Establish and maintain relationships with hiring managers across diverse departments to understand their hiring needs, develop recruitment strategies and provide regular updates on recruitment progress.
• Manage the full-cycle recruitment process, including job postings, candidate engagement, offer negotiation, and onboarding.
• Source, screen, and interview candidates using a variety of channels, including online job boards, social media, and employee referrals.
• Maintain and update applicant tracking systems (ATS) to ensure accurate and timely tracking of candidate pipelines.
• Track recruitment metrics, including time-to-fill, and stay up-to-date with industry trends and best practices in recruitment and talent acquisition.
• Develop and maintain relationships with universities, professional organizations, and recruitment agencies to build a strong talent pipeline.
• Provide guidance and support to hiring managers throughout the recruitment process.

Recruiter

Claims Specialist

• Process insurance claims for property losses based on coverage, appraisal, and verifiable damage.
• Interact with independent adjusters and policy holders, review claim forms and other records to determine insurance coverage.
• Make payment recommendations and settlements in accordance with company practices, procedures, and Fair Claims Settlement Practices regulations.
• Investigate, evaluate, and resolve claims, applying technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Adjust reserves and provide reserve recommendations to ensure reserving activities are consistent with company policies.
• Enter claim transactions, in a clear and concise manner.
• Examine claims inspected by independent adjusters, including further investigation of questionable claims, verification of coverage, and timely issuance of payments to policyholders.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders in accordance with Department of Insurance regulations.
• Pay and process claims within designated authority level.
• Supervise independent adjusters to ensure adherence to CFP IA Guidelines.
• Maintain compliance with the Department of Insurance and Company policy and procedures.
• Create correspondence to policyholders that is accurate and complete.
• Communicate with insureds and/or others involved to secure missing information.
• Promptly negotiate settlements, making sure that the settlement reflects the actual insured losses while ensuring that the insurer is protected from invalid claims.
• Confer with Claims Management and legal counsel on claims involving litigation.

Property Claims Examiner I

• Develop and implement the department’s Catastrophe claims handling programs
• Manage the Vendor Services team and establish vendor service level agreements
• Draft and maintain the Catastrophe Response Plan
• Lead and supervise the CAT Claims and Vendor Services team
• Collaborate with the Head of Claims Quality to identify training/QA needs
• Monitor IA billing guidelines and ensure compliance with claim handling guidelines
• Conduct audits of service level agreements

Catastrophe Claims Manager

SDET

• Develop comprehensive and reproducible test cases and execute them independently.
• Perform a variety of testing types, including functional, integration, and regression tests to reduce production defects.
• Minimize production defects, conduct manual and automated testing.
• Automate key functionality, regression tests and ensure test scripts are efficient and reusable.
• Contribute to implementing and improving the automation test suite.
• Create test cases, test results, and bug reports. Provide concise test cases, reproducible steps in bug report and keep documentation up to date for medium sized features.
• Collaborate with Product Manager/Developers/BA’s to clarify product requirements and provide feedback from early version of requirements to release ensuring the software meets business and user expectations for medium complex features in their teams.
• Participate in UAT activities.
• Identify testing progress obstacles and collaborate with other teams to resolve them timely.
• Conduct thorough reviews of test cases to ensuring they are comprehensive, clear, and aligned with requirements. Provide feedback to peers on test cases and collaborate to refine them.
• Analyze results to assess testing effectiveness and proactively identify areas for improvement. Suggest improvements to testing processes.
• Expand test automation expertise and assume ownership of executing and maintaining automated tests.
• Comfortable adapting to changing requirements, system designs, new technologies, and shifting priorities or responsibilities.

IT Applications Test Engineer

Accountant

• Maintain financial procedures and record financial transactions for assets, liabilities, income and expenses.
• Prepare, process and post journal entries timely and accurately.
• Assure that financial accounts are reconciled timely and accurately.
• Support timely and efficient month-end, quarter-end, and year-end close processes.
• Perform account analysis to identify and explain variances.
• Maintain proper documentation and filing of supporting documents, including approvals.
• Assist with internal and external audit requests.
• Liaise with the bank and other parties as required.
• Perform backup duties within the department as required.
• Prepare and file monthly, quarterly, and annual financial statements.
• Ensures accuracy of journal entries and reconciliations of data sources to the general ledger.
• Maintain the general ledger system and reports, including processing and uploading changes to general ledger accounts using Integration Manager (Great Plains).
• Responsible for preparation and filing of annual escheat reports including remittance of monies to various states in a timely manner.
• Assist in the preparation and submission of compliance and regulatory filings such as statistical and financial data requests from Department of Insurance, data calls, and US census reports.
• Perform validity checks on accounting reports from Information Systems to ensure that they are generated accurately and on a timely basis.

Train-the-Trainer Manager

Recruiter

Property Claims Examiner I

Catastrophe Claims Manager

IT Applications Test Engineer

Staff Accountant I