Customer Support

• - Become a technical product knowledge expert on our platform with guidance from our team members. We’re a team, and your success is our success!
• - Provide a positive experience to the customer within our internal SLA
• - Coordinate with internal engineering on the QA of bugs and feature requests to improve our products
• - Timely and accurately respond to our customers' queries within the established SLAs
• - Serve as a technical expert to increase satisfaction when working with customers via phone calls, email, or video calls
• - Work alongside our Customer Success Managers to help customers smooth out the compliance journey
• - Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes
• - Analyze and report feature requests to the Product Team
• - Look for and recommend improvements to current workflows and features. Promote the ongoing internal learning and success of our team by sharing knowledge via collaboration
• - Create internal documentation around best practices

Customer Experience Representative

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing

Bilingual Licensed Customer Service Representative