Secureframe

Compliance

• Engage with our customers and partner auditors to ensure customer satisfaction and a successful customer audit with respect to SOC 2 and ISO 27001.
• Assist the Customer Success team with customer implementations of industry-standard requirements for compliance and security.
• Champion best practices to our customers with respect to control requirements across various compliance frameworks.
• Partner with customer success, business, product, and engineering to design and implement new compliance and security offerings.
• Stay informed and draft updates on new frameworks, laws, rules, and regulations related to compliance, privacy, and information security.

Senior Compliance Manager

Client Partner

• Own inbound and outbound partner engagement across email, LinkedIn, phone, and Zoom
• Execute high-volume outbound outreach to identify and recruit IT Service Providers into the Secureframe Service Partner Program
• Qualify inbound partner leads and respond quickly to new interest
• Conduct initial discovery conversations to assess partner fit and alignment
• Clearly articulate the value of Secureframe’s platform and Service Partner Program
• Guide prospective partners through discovery to determine the best-fit engagement model (reseller vs. managed service provider)
• Manage the partner recruitment lifecycle from first touch to provisioning
• Accurately track all outreach, conversations, and outcomes in the CRM
• Work closely with Partner Managers and the broader Partner Team to ensure smooth handoffs and consistent partner experience
• Share feedback and insights from the field to help improve partner messaging and processes
• Meet or exceed daily and monthly targets
• Continuously refine outreach strategies to improve conversion and efficiency

Partner Development Representative

Product Designer

• - Deeply understand and solve complex problems
• - Design simple, easy-to-use flows and experiences that delight our customers
• - Oversee overall user experience for the product area you own
• - Iterate on our design principles, style guide, and processes
• - Work closely with engineers and product managers to solve ambiguous user challenges
• - Contribute to product strategy and roadmap planning with the product team

Senior Product Designer

Product Manager

• - Become an expert on the Secureframe product and deeply understand our customers
• - Synthesize customer pain points, user research, analysis, and stakeholder feedback into detailed product requirements
• - Drive feature development from start to finish with the engineering team, while collaborating with key stakeholders across the company
• - Execute on projects and proactively identify improvements and new opportunities for our product
• - Partner with other PMs and cross-functional teams to develop a compelling vision, strategy, and roadmap
• - Work with product and engineering to clarify, triage, and prioritize bugs
• - Assist with projects and go-to-market activities across the product team, including planning, execution, and monitoring success
• - Get savvy with product metrics to assess the health and success of your product

Backend Engineer

• Support the backend implementation and onboarding of customers by working closely with the Compliance, Customer Success, and Implementation teams.
• Focus on internal execution, configuring customer accounts, supporting compliance framework mappings, and maintaining high-quality internal documentation.
• Ensure onboarding workflows run smoothly and on schedule.
• Support limited customer communications related to backend setup and provisioning, primarily via email.
• Collaborate closely with customer-facing teammates to ensure a seamless onboarding experience.

Senior Compliance Manager

Partner Development Representative

Senior Product Designer

Product Manager

Implementation Specialist – Back-end