Secureframe

Revenue Operations

• Act as a strategic partner to our VP of Sales and other GTM Leadership, owning the structure and performance of our entire go-to-market operation.
• Lead territory design, quota setting, and resource allocation in support of Secureframe’s ambitious revenue targets.
• Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting.
• Serve as our Salesforce administrator. Own the configuration and performance of our sales tech stack — Salesforce, Gong, Apollo, Instantly, Clay, Clari, etc.
• Build scalable, repeatable frameworks for pipeline generation, opportunity management, and conversion optimization.
• Ensure pipeline health, seller accountability, and revenue predictability through rigorous systems and clean data.
• Own revenue forecasting and scenario modeling in partnership with Sales and Finance.
• Deliver insight-rich reporting and dashboards to the VP of Sales and Executive stakeholders.
• Identify strategic levers and GTM improvements through trend analysis, win-loss, and productivity tracking.

Senior Revenue Operations Manager

Customer Support

• - Become a technical product knowledge expert on our platform with guidance from our team members. We’re a team, and your success is our success!
• - Provide a positive experience to the customer within our internal SLA
• - Coordinate with internal engineering on the QA of bugs and feature requests to improve our products
• - Timely and accurately respond to our customers' queries within the established SLAs
• - Serve as a technical expert to increase satisfaction when working with customers via phone calls, email, or video calls
• - Work alongside our Customer Success Managers to help customers smooth out the compliance journey
• - Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes
• - Analyze and report feature requests to the Product Team
• - Look for and recommend improvements to current workflows and features. Promote the ongoing internal learning and success of our team by sharing knowledge via collaboration
• - Create internal documentation around best practices

Customer Experience Representative

Implementation Specialist

• Serve as the main point of contact for SMB customers during onboarding and early adoption
• Develop a deep understanding of the Secureframe platform and guide customers through the implementation process
• Configure customer accounts and tailor onboarding workflows to fit customer needs
• Ensure smooth and timely onboarding experiences for multiple customers simultaneously
• Provide clear, concise, and proactive communication (written and verbal) to customers at every stage
• Monitor customer progress, identify risks, and take action to keep implementations on track
• Partner with Customer Success Managers to ensure a seamless handoff post-implementation
• Gather and share customer feedback to help improve the onboarding process and product experience
• Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met
• Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success