Customer Service Representative
The Cigna Group
Bi-Lingual Customer Care Central Sales Specialist
Purpose Financial
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers.
- Assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process.
- Support customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio.
- The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration.
- Follow processes and procedures to remain compliant while supporting all entities of the company.
- Listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.
- Maintain professional attitude and behavior while communicating with customers and co-workers.
- Type and input necessary data with precision, accuracy, and consistency.
- Work with a multitude of computer applications/programs to meet goals as required.
- Meet and exceed the goals and initiatives; daily, weekly, monthly.
- Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).
Requirements
- A high school diploma or GED required.
- At least one year of contact center experience or bank related work experience in Outbound and Inbound sales is preferred.
- Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required.
- Must be bi-lingual in English and Spanish.
- Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
- Ability to read, write, evaluate, and apply information.
- Ability to interact professionally and exhibit appropriate social skills.
- Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
- Ability to develop and maintain business relationships.
Benefits
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryloan application processcustomer servicesalescomplianceproblem resolutionapplication flowproduct informationbilingual (English and Spanish)communication skills
Soft skills
professional attitudeadaptabilityflexibilityinterpersonal skillsrapport buildingwritten communicationverbal communicationsocial skillsability to work in a fast-paced environmentability to evaluate and apply information
Certifications
high school diplomaGED
