Customer Experience Representative
Secureframe
AWSSFDC
Claims Support Specialist – Temporary
Instant Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New York, Rhode Island, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Provide administrative support to the Disability and Leave of Absence teams
- Copy claim files upon request, setting up new claims and/or leave of absence upon request
- Conduct provider and member outreaches via telephone and email to follow up on outstanding information
- Responsible for mailings and/or manual updates to correspondence as necessary
- Maintaining and updating departmental documents
- Completes administrative support tasks for the team, including daily emails to customers, and prepares correspondence using templates
- Sends correspondence from a shared mailbox regarding decisions and follow-ups
- Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
- Completes special projects as assigned
- Assists with other administrative tasks and duties as required
Requirements
- 6+ months of payroll processing and timekeeping experience
- Foundational understanding of systems, coding, and leave management processes
- High school diploma or GED
- Ability to communicate verbally and in writing effectively
- Intermediate knowledge of Microsoft applications
- Experience using multiple software systems in a remote setting
- Ability to work independently and collaboratively
- Ability to be highly organized and capable of the administrative tasks needed for the role
- Critical thinking and problem-solving skills
Benefits
- Equipment Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll processingtimekeepingleave management processesadministrative supportcorrespondence preparationdocument maintenancecritical thinkingproblem-solving
Soft skills
effective communicationorganizationindependencecollaborationprofessionalismintegritydedication to excellencefostering high morale
Certifications
high school diplomaGED
