Customer Support

• Provide administrative support to the Disability and Leave of Absence teams
• Copy claim files upon request, setting up new claims and/or leave of absence upon request
• Conduct provider and member outreaches via telephone and email to follow up on outstanding information
• Responsible for mailings and/or manual updates to correspondence as necessary
• Maintaining and updating departmental documents
• Completes administrative support tasks for the team, including daily emails to customers, and prepares correspondence using templates
• Sends correspondence from a shared mailbox regarding decisions and follow-ups
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Completes special projects as assigned
• Assists with other administrative tasks and duties as required

Claims Support Specialist – Temporary

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing