Senior IP Network Engineer, Telecommunications
1GLOBAL
AnsibleAWSCloudDNSFirewallsGrafanaPrometheusSMTPTCP/IPTerraform
Associate Network Control Specialist
L3Harris Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide technical support for large private communications network
- Handle first line of support for customer and field calls into an operations center
- Log calls and perform preliminary investigations into reported network issues
- Create trouble tickets and initiate workflow for problem resolution
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools
- Employ various test methods to remotely analyze fractional Enterprise Data networks including fractional T1, T1, fractional T3, T3, Ethernet, IP, and RF
- Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer
- Participate in an onsite 24x7x365 NOCC environment and work rotating shifts as required by business needs
Requirements
- Bachelor’s degree in Telecommunications, Engineering, Networking, or Information Technology
- Experience with call center phone systems
- Experience working with geographically dispersed teams
- Experience in Physical layer and routed technologies
- Experience with Network Management systems and tools
- Experience with Layer 1 Troubleshooting
- Ability to work rotating shifts in a 24x7x365 NOCC environment
- Workday schedule flexibility
- Position not eligible for remote work due to secure network access requirements
