Engineer

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support
• Mentor and train fellow engineers on complex technical issues and solutions
• Work in multiple shifts supporting ISP/MSP business customers worldwide

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Support Escalation Engineer – MSP