CommandLink

Managed Services Engineer, Mandarin Speaker

CommandLink

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

FirewallsITSM

About the role

  • Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
  • Support the provisioning and onboarding of new customers for managed services
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
  • Maintain excellent customer relationships by delivering outstanding support
  • Mentor and train fellow engineers on complex technical issues and solutions
  • Work in multiple shifts supporting ISP/MSP business customers worldwide

Requirements

  • Mandarin fluency required
  • Bachelor's degree or equivalent experience
  • 3–5 years of relevant experience in a fast-paced technical environment
  • Expertise in SDWAN (Versa Networks preferred); experience with Cato preferred
  • CCNA/CCNP certifications highly desirable
  • Strong command-line networking skills (Cisco, Fortinet, Juniper)
  • Strong firewall configuration experience (Fortinet preferred)
  • Deep understanding of BGP, OSPF, VRRP
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles
  • Familiarity with SOC 2 compliance and processes