CommandLink

Managed Services Engineer

CommandLink

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, Colorado, Florida, Kansas, Kentucky, Louisiana

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Salary

💰 $45,000 - $85,000 per year

Job Level

Mid-LevelSenior

Tech Stack

FirewallsITSMVoIP

About the role

  • Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems
  • Support the provisioning and onboarding of new customers for managed services
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
  • Maintain excellent customer relationships by delivering outstanding support and going the extra mile
  • Mentor and train fellow engineers on complex technical issues and solutions
  • Operate 100% remotely; no travel to customer locations required

Requirements

  • High School Diploma or GED Equivalent
  • 3-5 years of relevant experience in a fast-paced technical environment (minimum 3 years)
  • Demonstrated expertise in SDWAN, particularly Versa Networks
  • CCNA and CCNP certification is highly desirable
  • Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
  • Strong firewall configuration experience (e.g., Fortinet)
  • Deep understanding and hands-on experience with BGP, OSPF, and VRRP
  • Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)
  • Experience with COS/QOS and network design principles
  • Familiarity with SOC 2 compliance and processes
  • Must reside in one of the following U.S. states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin