Customer Success Manager, EMEA
Hypatos
Agile Manager
Kraft Heinz
full-time
Posted on:
Location Type: Office
Location: Ahmedabad • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Lead and manage a team of Scrum Masters, providing coaching, guidance, and support
- Kick off new workstreams and install capabilities for PODs
- Define and adapt agile processes and frameworks aligned with Global Agile Playbook
- Oversee execution of agile initiatives ensuring delivery against goals and quality standards
- Develop and implement strategies to improve Agile maturity across the portfolio
- Analyze POD performance metrics (velocity, lead time, cycle time) and build action plans to improve delivery flow and productivity
- Ensure Agile principles and practices are applied consistently and teams are empowered
- Develop and maintain relationships with stakeholders (technology leaders, product owners, Agile Leads)
- Measure business impact/value delivery of implementations
- Coach and mentor Scrum Masters, accountable for their development
- Facilitate large group discussions and workshops to explore problems and design solutions
Requirements
- 8+ years of relevant work experience with Agile and Scrum
- 5+ years in leadership roles
- Strong knowledge of Agile principles, values, and practices, including Scrum, Kanban, and Lean
- Track record in successful delivery of agile initiatives as a scrum master and agile lead
- Ability to communicate effectively at all levels and to all functional groups, including both oral and written communication
- Excellent leadership, coaching, and mentoring skills
- Able to facilitate large group discussions using various facilitation techniques
- Problem-solving capability
- Business acumen and strategic thinking
- Effectiveness in developing plans, prioritizing activities, and evaluating implementation
- Leadership in coordinating teams and influencing results
- Ability to work in multi-disciplinary and international teams
- Experience with Jira and Miro or other whiteboarding (must)
- English proficient (written, speaking, reading)
- Additional languages are a plus
- Agile certifications (e.g., CSM, CSPO, CESP)
- Design Thinking Certifications are a plus
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AgileScrumKanbanLeanAgile maturityPOD performance metricsvelocitylead timecycle timefacilitation techniques
Soft skills
leadershipcoachingmentoringcommunicationproblem-solvingstrategic thinkingrelationship buildingprioritizationinfluencingteam coordination
Certifications
CSMCSPOCESPDesign Thinking Certifications
