KPI Integrated Solutions

Project Manager

• Coordinate internal resources and third parties/vendors to achieve project milestones, maintain budgets, and SAFELY deliver scopes of work that achieve all specified KPIs
• Develop a detailed project plan/schedule and monitor and track progress.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Develop risk assessments and manage mitigation plans.
• Establish and maintain strong relationships/partnerships with customers and with third parties/vendors; always striving for a happy, satisfied customer.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to address project constraints based on financial analysis.
• Ensure the project experience and results delivered measure up to the highest standards and expectations of both the internal and external customer.
• Assist in tracking and resolving issues that may arise through the course of a project and escalating when necessary to senior management.

• - Define and execute the software project management strategy in alignment with KPI Solutions' growth objectives and client commitments.
• - Establish and refine project management methodologies, standards, and best practices across all technical software initiatives.
• - Collaborate with KPI executive leadership to prioritize the project portfolio and allocate resources effectively across concurrent client engagements.
• - Oversee the full lifecycle of technical software projects, from requirements gathering and design through development, testing, deployment, and post-go-live support.
• - Manage multiple concurrent projects involving WMS, WES, WCS, SCADA, PLC integration, and software for robotics and automation platforms such as AutoStore, Geek+, Hai Robotics, and other KPI technology partners.
• - Identify and mitigate project risks, removing roadblocks and escalating issues as needed.
• - Lead, mentor, and grow a team of technical project managers and coordinators.
• - Serve as the primary liaison between software engineering, systems integration, controls engineering, sales, and client stakeholders.
• - Develop and manage software project budgets, forecasts, and resource plans for software project engagements.
• - Implement and continuously improve project management tools, dashboards, and reporting mechanisms.

Director of Technical Software Project Management

Solutions Engineer

• KPI is seeking an experienced, hands-on Solution Architect to serve as the technical lead on complex, high-risk automation programs.
• The role is a front-line architecture and execution role responsible for:
• De-risking solution design
• Tightening requirements definition
• Bridging design → software → execution
• Preventing late-stage surprises that impact schedule, margin, and customer confidence
• Own end-to-end solution architecture for complex, software-heavy automation systems, serving as the technical authority from concept through execution.
• Lead early requirements definition and risk identification, ensuring scope, assumptions, and constraints are clearly defined before projects advance.
• De-risk solution designs by validating feasibility, performance, and integration across hardware, controls, and software platforms.
• Serve as the primary technical escalation point during execution, supporting project teams with issue resolution, trade studies, and corrective actions.
• Partner directly with software and technology vendors (e.g., NuMove) to validate capabilities, limitations, and testing strategies, including emulation and simulation.
• Support commissioning and ramp-up planning, ensuring system readiness, performance expectations, and operational handoff are clearly defined.
• Capture and institutionalize lessons learned, feeding improvements back into standards, templates, and repeatable solution patterns.

Senior Solution Architect

Engineer

• - Own and execute mechanical engineering scope of assigned material handling projects.
• - Mentor team members through the project process and deliverables.
• - Lead efforts to ensure engineering team complies with standards for system design, mechanical engineering, drafting, installation, and equipment safety.
• - Regularly report on project portfolio performance including but not limited to: on-time delivery, budget, quality, risks.
• - Own short-term monthly forecast across assigned projects regardless of resource reporting.
• - Develop project execution best practices. Recommend changes and improvements where appropriate.
• - Serve as a resource for coworkers to escalate product issues if normal channels have stalled.
• - Dedication to continuous learning of the application of new material handling technologies.

Senior Project Engineer

• Executes Static IQ, Dynamic IQ, and OQ test steps
• Assist in protocol execution for IQ/OQ/PQ testing activities.
• Collect and organize validation evidence, logs, and test data.
• Support installation phase activities and documentation updates.
• Participate in deviation investigations and follow-up actions.
• Learn and apply departmental standards and validation best practices

Validation Engineer I

• Author and execute IQ/OQ protocols and support PQ activities as assigned.
• Primary execution owner for complex validation activities
• Executes End-to-End Validation and Performance Qualification
• Mentors Validation Engineer 1s
• Participate in planning and engineering phase deliverables (BRD/FSD reviews).
• Collaborate with controls and electrical engineering to develop the controls DOO for automation systems
• Support installation qualification activities (static and dynamic IQ).
• Coordinate with cross-functional teams to ensure validation readiness.
• Lead software integration and validation of automation systems
• Develop and support end-to-end software and hardware integration test plans
• Execute end-to-end system OQ and PQ testing at project sites
• Assist software delivery teams with test plans validating interfaces between: Customer Systems ↔ KPI Software ↔ Hardware
• Prepare Validation Summary Reports and manage defect resolution through completion

Validation Engineer II

QA Engineer

• Develop and execute test strategies specific to legacy software and database upgrade projects.
• Validate application behavior post-upgrade to ensure backward compatibility and functional parity.
• Perform detailed data verification and reconciliation for schema, stored procedures, and migration activities.
• Conduct regression, integration, and performance testing across dependent systems and interfaces.
• Collaborate with development, DBA, and infrastructure teams to identify and mitigate upgrade risks.
• Create and maintain comprehensive test plans, scripts, and traceability documentation.
• Participate in validation phases (IQ/OQ/PQ/UAT) and ensure adherence to quality gates before release.
• Support rollback validation and post-deployment monitoring to confirm stability.
• Provide test summary reports, defect analytics, and quality metrics for leadership review.
• Recommend process improvements for future upgrade cycles and system modernization efforts.

Senior Software QA Engineer

Manager

• Manage and support core consulting team.
• Provide insight and training into core consulting capabilities.
• Yearly reviews and direct feedback to employees.
• Identify Development opportunities for staff and how to address them.
• Conduct on-site operational assessments of distribution centers and manufacturing facilities.
• Analyze throughput, pick rates, labor productivity, storage density, and material flow.
• Develop future-state automation roadmaps aligned to customer growth plans.
• Build ROI models, payback analysis, and total cost of ownership comparisons.
• Quantify labor savings, capacity gains, safety improvements, and accuracy benefits.
• Support RFP responses and solution design validation with engineering teams.
• Partner with Sales to influence strategic pursuits and increase win rates.
• Establish KPI baselines and validate post-installation ROI performance.

Consulting Manager – Customer Solutions, Material Handling

Support Engineer

• Follow up with customers, provide feedback and see problems through to timely resolution.
• Ask educated questions and listen to customers to help determine root cause of issues.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
• Work through the problem-solving process with customers, empowering them to do the same in the future.
• Read through XML configuration files.
• Troubleshoot inventory flow using text-based log files.
• Be familiar with database tables and have the ability to modify SQL queries to track down data to analyze and resolve issues.
• Troubleshoot PLC control systems without necessarily getting into the PLC code.
• Provide “Product” support which includes logging, documenting, tracking, troubleshooting, and monitoring problems reported by customers to ensure resolution in a timely manner that are consistent with company guidelines/procedures
• Work closely with our development team regarding customer issues, feedback from customers, and testing code changes.
• Expand and update our Knowledge Base and have the mindset of sharing your knowledge with team members and clients.
• Ensure proper recording, documentation and closure using appropriate applications.
• Provide documentation to user manuals and guides for training purposes.
• Train customers onsite and remotely.
• Test new software releases or software modifications.

Customer Support Engineer II

• Lead development of validation strategies, protocols, and reports (IQ/OQ/PQ).
• Project-level validation owner.
• Partner with Engineering, Manufacturing, and Software teams to ensure seamless project delivery.
• Apply standards and templates to project execution.
• Approves project validation deliverables and Summary Reports.
• Guide Validation Engineers in test execution and deviation management.
• Support hardware/software integration and end-to-end system qualification.
• Collaborate with project teams to resolve technical validation challenges.
• Collaborate with controls and software engineering to develop the User Acceptance Testing Plan during the engineering phase.
• Collaborate with controls and electrical engineering to develop the controls DOO for complex automation systems.
• Execute end-to-end system OQ and PQ testing at project sites for complex automation systems.
• Prepares Validation Summary Reports and manages defect resolution through completion.

Lead Automation Validation Engineer

Program Manager

• Lead sophisticated distribution center improvements and spear the deployment of extra-large complex project/projects with $100M+ project financials.
• Provides strategic leadership and technical, operational, financial and managerial leadership for successful implementation of projects.
• Makes sure projects are aligned with overall strategic goals and objectives of the organization and, if not, revises plan to make them so.
• Oversees all project implementation related to project management, including monitoring and reporting, financials transactions, execution of project plans and performance.
• Maintain alignment across KPI Solutions and client project leaders, stakeholders, and executive sponsors.
• Define workflows, jobs, and reporting relationships of a project team.
• Mitigate safety, scope, schedule, and cost risks both internally and with clients.
• Lead the development of project budgets and business plans for all project functional areas.
• Exhibit expert level leadership skills demonstrated by developing and implementing project organizational goals and objectives.
• Apply superior understanding of Project Management concepts, processes, and trends in the design and implementation of solutions.
• Understand specific capabilities within complex material handling systems and leverage advanced knowledge to assist with design and implementation efforts.
• Accountable for project/projects compliance to KPI project governance, reporting, and tools in the delivery of projects.
• Drive innovation related to the conceptualization of new as well as improved tools, templates, and methodologies.
• Collaborate in an environment where robust learning objectives are set to align training, coaching, and experience to assure critical competencies, skills, and knowledge are developed.
• Provide leadership as a Resource Manager as business needs require.
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

• Develop and maintain operational dashboards and reporting that provide visibility into project schedules, delivery performance, resource utilization, and key operational KPIs.
• Partner closely with the Scheduling function to ensure project schedule data is accurate, standardized, and effectively leveraged for operational insight and decision-making.
• Define, document, and standardize core operational processes across the organization, including project planning, execution, handoffs, and escalation workflows.
• Identify inefficiencies, gaps, and risks within existing operational workflows and recommend scalable, practical improvements.
• Design and implement operational tools, templates, and frameworks that support consistent execution across projects and teams.
• Support leadership by translating operational data into actionable insights, trends, and recommendations.
• Establish and maintain operational governance standards, including metrics definitions, reporting cadence, and process ownership.
• Facilitate cross-functional alignment by clarifying roles, responsibilities, and expectations across Operations, Delivery, Scheduling, and other functional teams.
• Support change management efforts by driving adoption of new processes, tools, and reporting standards across the organization.
• Continuously evaluate operational performance and lead continuous improvement initiatives to enhance efficiency, predictability, and scalability.
• Travel required, up to 10–15%.
• Lean, Six Sigma, or continuous improvement certification preferred.
• Experience with Microsoft 365 – Office Applications.
• Strong organizational skills with high attention to detail and follow-through

Process Improvement Project Manager

Customer Support

• Provide strong, dynamic leadership that mentors, develops, and guides team members to achieve Customer Satisfaction goals.
• Oversight and Direction of the Help Desk.
• Ensure the Customer Support Team is adequately trained and knowledgeable on all technologies supported by KPI.
• Be the focal point for our partners, holding them accountable for delivering highly dependable solutions and response times when called upon.
• Work with Field Service Director and team to provide prompt field service to our customers when required.
• Responsible for the development and administration of annual department budgets to attain business goals with operational stability
• Act as the trusted advisor, both internally and externally, to ensure targets and profitability goals are met.
• Leverage KPI’s Management Executives and other senior Business Unit Leadership when appropriate, to strengthen client relationships.
• Build and manage influential customer relationships via cadence calls and post-incident reviews.

Customer Support Manager

Field Engineer

• The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations.
• The Customer Service Engineer provides on-site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, perform preventative maintenance, train customer’s personnel, system audits and installation of various retro-fits to material handling equipment.
• In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, system control issues and may assist with equipment installation and subcontractor management.
• Conducts the following: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts.
• Prepares needed tools and reviewing drawings etc. for service calls.
• Completes the following reports: service, expense, preventive maintenance contract, and system audits.
• Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls.
• Checks retrofits parts orders and rebuild project parts orders.
• Communicates with customers on system related issues.
• Prepares for services, reviews SOWs, budgets and manpower.
• Reviews service reports with the customer.
• Updates dashboard incident retrieval
• Conducts system walk-downs or walk-throughs.
• Assists in training customer maintenance staff.
• Completes warranty request forms.
• Directs and/or conducts rebuilds on field equipment.
• Diagnoses field mechanical and controls programming issues.
• Works with Engineering and Parts to file parts requests to solve field issues and works with Engineering to solve system projects.
• Communicates with other CSE's, management and engineering to discuss solutions to problems.
• Assists Technical Support with mechanical related calls.
• Upsells customer on upgrades and new products to enhance efficiency.
• Assists in training other CSEs in the field.
• May be required to perform other duties as requested, directed or assigned.
• Up to 90% overnight US & International travel may be necessary.

Field Service Engineer II

• Review customer contracts, MSAs, SOWs, NDAs, and change orders for commercial and legal risk.
• Identify and negotiate redlines related to indemnification, limitation of liability, payment terms, warranty, insurance, and liquidated damages.
• Ensure appropriate flow-down clauses to subcontractors and suppliers.
• Support project managers with contract interpretation and compliance monitoring.
• Maintain centralized contract repository and documentation controls.
• Review certificates of insurance, bonds, and compliance requirements.
• Assist in managing claims and disputes.
• Partner cross-functionally with Sales, Engineering, Procurement, Finance, and Field Operations.