KPI Integrated Solutions

Solutions Engineer

• Lead & Mentor capabilities of Solution Managers and Solution Engineers to improve design and ideation of client solutions (No direct reports).
• Support training and quality reviews for traditional MHE technologies, Sortation, conveyance, case storage & AMR/AGV (GTP/Move) applications.
• Strong understanding of controls application, capabilities & use in system designs.
• Develop ROI strategies for applied material handling solutions.
• Analyze client’s business down to the DNA level from their available data and understand the design criteria necessary to provide an intelligent material handling solutions for their needs.
• Apply results of data analysis and understanding of our client’s business to develop efficient processes, including layouts, workstations, and traditional material handling systems that bolt on to a base MHE and AMR/AGV (GTP/Move) technical application.
• Develop capital plans involving appropriate traditional MHE equipment, AMR/AGV (move and GTP), etc. including scheduling, resource planning and budgeting.
• Develop KPI-focused applications and technologies to increase throughput, efficiency, and revenue.
• Work closely with a client’s leadership and/or operations team to help provide solutions to increase productivity and accuracy. The communication and presentation of these solutions are a critical aspect of this role.
• Serve as subject matter expert for engineering related areas such as ergonomics, MOST rate analysis, best practices and operator safety in traditional MHE, AMR/AGV & GTP technical application.
• Work closely with Supply Chain Services Leadership and Client Account Executives to ensure Solutions team designs are aligned to client’s goals.
• Conduct WMS and WES software comparisons and present results to clients as part of their design solutions.

Senior Solutions Manager

Architect

• Own the architectural direction and roadmap for the workflow/orchestration domain within the Opto WES platform.
• Define standards, reference patterns, and design guardrails for workflow modeling, deployment, and runtime behavior.
• Drive resolution of architectural debt, including elimination of per-customer workflow-copy anti-patterns in favor of a configurable, multi-tenant-aware model.
• Evaluate and make recommendations on workflow engine strategy (e.g., licensing, total cost of ownership, and migration considerations), supporting decisions with cost-benefit analysis and proof-of-concept evidence.
• Author and maintain blueprint definitions, decision memos, and ARB-ready architecture artifacts.
• Provide day-to-day technical direction to the CapBPM engineering team, translating architectural intent into actionable, well-scoped work.
• Review designs and implementations for adherence to standards, quality, and platform alignment before merge and release.
• Manage technical flow-down and intake for the CapBPM team, reducing go-to-person dependencies through documented patterns and clear ownership.
• Track delivery health (estimate accuracy, carry-over, completion, defect spillover) and escalate risks to KPI leadership.
• Partner with the vendor on staffing mix, ramp, and capability gaps relative to roadmap demand.
• Represent the workflow domain in Architecture Review Board (ARB) sessions and platform roadmap planning.
• Coordinate workflow dependencies with product, project delivery, and DevSecOps teams across active client implementations.
• Provide executive-ready reporting on workflow direction, delivery status, and key decisions.

Workflow Architect

Procurement

• Develop and execute strategic sourcing initiatives across automation, robotics, conveyor, controls, software, installation, and engineered systems categories.
• Establish and maintain strategic supplier partnerships with key OEMs, integrators, subcontractors, and technology providers.
• Lead vendor management initiatives including supplier qualification, onboarding, segmentation, scorecards, and performance improvement programs.
• Conduct recurring Business Reviews and executive supplier reviews to evaluate operational performance, strategic alignment, future opportunities, and risk mitigation.
• Develop and maintain supplier scorecards measuring delivery, quality, responsiveness, engineering support, safety, warranty performance, and commissioning support.
• Negotiate pricing, commercial agreements, milestone payment structures, service agreements, warranties, and other key commercial contractual terms.
• Support pre-sales, estimating, and project execution teams by validating supplier capabilities, schedules, pricing, and operational risks.
• Identify and mitigate supply chain risks related to lead times, tariffs, capacity constraints, labor availability, financial stability, and technology maturity.
• Develop preferred supplier programs and sourcing strategies that improve operational consistency, scalability, and cost competitiveness.
• Monitor market trends, supplier capabilities, and emerging automation technologies to support organizational growth and competitive positioning.
• Ability to travel 15 – 20% as required for supplier visits, project support, factory inspections, business reviews, and industry events.

Director, Strategic Sourcing

Accounts Payable

• Manage the full AR cycle: invoicing, cash application, collections, and dispute resolution for equipment sales, parts, service, and rental revenue streams.
• Monitor aging reports and drive reduction of DSO (Days Sales Outstanding) through proactive collections strategies.
• Coordinate with Sales and Service teams on billing for equipment deliveries, installation milestones, and service work orders.
• Oversee customer credit applications, credit limits, and risk assessments in coordination with the Controller.
• Oversee vendor invoice processing, three-way matching (PO, receipt, invoice) for equipment, parts, and freight/logistics vendors.
• Manage payment runs (check, ACH, wire) and ensure vendor terms and early-payment discounts are optimized.
• Maintain strong relationships with OEM suppliers, parts distributors, freight carriers, and subcontractors.
• Monitor daily cash position across operating accounts and coordinate short-term cash needs with the Controller/CFO.
• Serve as a primary point of contact for banking partners, managing account structures, fees, service issues, and day-to-day banking needs.
• Oversee bank account reconciliations and resolve discrepancies between bank statements and the general ledger in a timely manner.
• Administer payment approval workflows, user access, and authorization controls within online banking platforms for ACH, wire, and check disbursements.

Accounts Receivable/Accounts Payable Manager

Full-stack Engineer

• Design, develop, and maintain Spring Boot-based connectors that interface with controls vendor systems.
• Ensure connectors integrate seamlessly into the overall microservices ecosystem, supporting scalability, resilience, and maintainability.
• Collaborate with architects and other developers to align connector implementation with enterprise frameworks, coding standards, and best practices.
• Participate in Agile ceremonies within the PI (planning, daily standups, sprint reviews, retrospectives).
• Write clean, testable, and efficient code, with an emphasis on maintainability and adherence to architectural guidance.
• Troubleshoot and resolve issues related to system integration, performance, and interoperability.
• Contribute to technical documentation for connector services and integration points.
• Work closely with QA engineers to ensure robust unit, integration, and end-to-end testing.
• Stay current with emerging technologies and practices relevant to Spring Boot, Java, and microservices development.

Senior Software Developer, Engineer

Consultant

• Bring a strong analytical perspective to every client's supply chain — and the professional curiosity to dig until problems are actually solved.
• Participate in scoped client engagements as part of the consulting team.
• Partner closely with the project manager to drive the best outcome for each engagement.
• Meet project demands on time, with a real sense of urgency around milestones.
• Support supply chain and logistics consulting engagements across multiple customer industries.
• Analyze operational, financial, and supply chain data to surface improvement opportunities.
• Develop data-driven recommendations and support solution development activities.
• Collaborate with project managers, fellow consultants, and cross-functional teams to deliver strong client outcomes.
• Take part in customer meetings, workshops, and onsite operational assessments.
• Help build presentations, reports, and client deliverables that make the analysis land.
• Own assigned tasks and project milestones with accountability and urgency.
• Apply continuous improvement and analytical problem-solving methods to client challenges.

Field Engineer

• The Director of Field Engineering is responsible for the development, expansion, and large-scale growth of the Field Engineering Department that seeks to provide support, upgrades, preventative and correct maintenance, along with commissioning support.
• The incumbent is responsible for leading our Field Services Engineers ensuring proper operation and maintenance of KPI deployed solutions and is a key escalation point for our customers related to this support.
• This Director oversees the creation and success of a highly capable field services team.
• Working closely with leaders in Engineering, Customer Support, Resident Maintenance, Sales, and Marketing, this position is accountable for continuously improving the delivery of our services.
• Leads Field Service Teams who perform on-site routine service including commissioning support, brownfield upgrades, service and maintenance.
• Oversee the scheduling and training of Field Service Engineering team.
• Works with Sales to create quotes for Preventative Maintenance, Retrofits, Corrective Maintenance, and Launch support.
• Management and creation of departmental budgets.
• Ensures all customer issues are satisfactorily resolved utilizing engineering and other teams as needed.
• Conduct effective resource planning to maximize the productivity of resources.
• Ensure various KPI’s and Customer expectations are met or exceeded.
• Act as the KPI trusted advisor, both internally and externally, to ensure targets and profitability goals are met.

Director of Field Engineering

Proposal Manager

• Own and maintain the pursuit tracking system in Smartsheet, ensuring every active pursuit row is current with accurate deadlines, ownership, health status, and blocker notes.
• Manage new pursuit intake — log incoming opportunities, confirm proposal due dates with the Sales Owner, and ensure a Pursuit Lead is assigned before technical work begins.
• Run the weekly pursuit standup meeting, including pre-meeting preparation, facilitating the agenda, updating Smartsheet live during the call, and distributing the post-standup summary to the Teams pursuit channel.
• Monitor pursuit health across the active pipeline, proactively identifying pursuits that are at risk of missing deadlines and escalating to Sales Owners and the ASD manager before deadlines are missed.
• Monitor engineer and estimator capacity using the Smartsheet capacity view; flag overload conditions to the ASD manager before new pursuit assignments are accepted.
• Serve as the primary communication bridge between the pre-sales team and Sales Owners, providing timely, factual status updates and managing expectations on deliverable timelines.
• Maintain and continuously improve pursuit coordination processes, tools, and templates to support a repeatable, scalable pre-sales operation.
• Ensure closed pursuits (Won, Lost, On Hold) are updated in Smartsheet promptly, and perform monthly archive cleanup to maintain a clean active pipeline view.
• Support the ASD manager with pursuit pipeline reporting and capacity data for leadership reviews and board-level reporting as needed.

Security Analyst

• Monitor SIEM/alerts (Rapid7 InsightIDR, Microsoft Defender, Abnormal Security) on a 24/7 basis across KPI networks, servers, cloud platforms, and endpoints.
• Monitor for and respond to security alerts; perform first-level triage, containment, and isolation/restoration of affected systems.
• Conduct intrusion detection analysis, correlate events across systems, and document formal technical incident reports (e.g., Jira incident write-ups).
• Lead investigations of phishing, account compromise, and token-theft events, including mailbox review, removal of malicious inbox rules, and data-exposure assessment.
• Coordinate Security Incident Follow-up cadence with MDR/MSSP partners and execute response playbooks.
• Provide control evidence to auditors and supply logs, screenshots, and exported configurations on request.
• Serve as the primary technical contact for the SOC 2 Type 2 audit and the Ares Cyber Program quarterly reviews.
• Maintain logs and reports required for ongoing audit readiness and remediation tracking.
• Define PAM policies and implement supporting tooling.
• Perform recurring privileged-access reviews, monitor usage/logs, and track exceptions.
• Review and approve or deny privileged access requests.
• Define endpoint security baselines and track policy compliance across managed devices.
• Monitor EDR/NGAV coverage and disk encryption (BitLocker, USB encryption) and maintain audit trail.
• Partner with IT Operations and Compliance to validate Intune/ManageEngine patch deployment and address vendor-reported critical vulnerabilities.
• Design and maintain SPF/DKIM/DMARC, tune phishing filters (Abnormal/Defender), and track mail security settings.
• Investigate mail-borne threats, manage quarantine release decisions, and ensure audit coverage of mail security controls.
• Review backup security configurations, validate encryption, and participate in DR testing.
• Log DR test results and prepare related audit artifacts.
• Define network segmentation requirements and ensure segmentation policy is enforced.
• Maintain audit evidence for VLAN/firewall configurations and tune IDS/IPS/SIEM detections.
• Classify critical assets, maintain the asset control matrix, and map assets to audit scope.
• Flag unmanaged or "Not Monitored" devices and drive remediation.
• Tune DLP rules, deploy/maintain agents, and review DLP incidents.
• Partner with the Compliance Analyst to identify client data and intellectual property requiring protection.
• Enforce app protection and configure Intune/MDM device compliance policies.
• Track enrollment status and monitor access from managed devices.
• Drive SSO rollouts and conditional access design via Microsoft Entra.
• Perform monthly roster / ADP-to-AD reconciliation and produce active employee/contractor lists for leadership and audit.
• Audit offboarding to ensure terminated accounts remain disabled.
• Monitor for non-compliant platform usage and intervene as required to ensure compliance with KPI policies.
• Run phishing simulations (Microsoft Attack Simulation) and assign role-based training through KnowBe4, including Snyk for engineering staff.
• Customize training content, track completion, escalate non-completion, and share threat trends with the organization.
• Author and maintain enterprise security documents (policies, standards, baselines, guidelines, procedures) in Vanta, including the Incident Response Plan and Operations Security Policy.
• Compile and analyze data for management reporting, KPIs, and the Monthly Vulnerability & Risk Register Review and Weekly Threat Intelligence Review.
• Monitor threat intelligence feeds and apply MITRE ATT&CK and similar frameworks to identify TTPs.
• Serve as technical evaluator and primary point of contact for security vendors (Rapid7, Insight Assurance, Abnormal, KnowBe4, Intrust IT, Securden, Vanta, JFrog, Salesforce Security).
• Coordinate penetration testing engagements and review deliverables.

Cybersecurity Analyst

Project Manager

• Project Managers are responsible for establishing and leading enterprise-wide, cross-functional strategic initiatives.
• · Lead a variety of different types of projects.
• · Hold kickoff calls for internal and external customers.
• · Ensures end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit.
• · Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters.
• · Develops communication plans and interfaces to execute per project plan and scope.
• · Develop and maintain successful client relationships.
• · Develop business opportunities as they arise.
• · Responsible for project start-up, project quality, and compliance.
• · Submit and review change orders, while effectively communicating issues and developing resolutions.
• · Track and maintain project budgets
• · Ensure subcontracts, purchase orders and change orders are reviewed and accurate.
• · Participate in the development of schedules and sequencing of work.
• · Develop project schedules and be responsible for project cost control.
• · Secure transportation and ensure material and subcontractors meet schedule requirements.
• · Work with engineering to secure the approval drawings and installation drawings.
• · Work with Permit personnel to secure permits as needed.

Project Manager – Industrial Rack Storage Systems

Designer

• Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.
• Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents.
• Design and develop solutions by working with CAD Designers and Sales Team.
• Computes costs by analyzing labor, material, and time requirements.
• Resolves discrepancies by collecting and analyzing information.
• Presents prepared estimate by assembling and displaying numerical and descriptive information.
• Prepares special reports by collecting, analyzing, and summarizing information and trends.
• Maintains cost database by entering and backing up data.
• Contributes to team effort by accomplishing related results as needed.

Senior Design Estimator

Electrical Engineer

• Hardware Design & Estimation Engineer participates in electrical control design and solutioning.
• Utilizing standards in electrical controls design.
• Comfortable with hands-on design and product development, familiar with ProposalWorks and Estimating Controls Projects.
• Thrive in fast-paced uncertain environments.
• Join our team to achieve the next level in system integration.
• Work with Controls group to provide estimation for Controls Scope.
• Follow all safety guidelines, wear appropriate PPE and be safety first oriented.
• Follow Standards set forth by Kuecker Pulse Integration.
• Understand project schedules and scope of work.
• Understand project requirements, specifications, and equipment functionality.
• Contribute to the team and be capable of reacting to change.
• Communicate well and often with Project Managers and/or Controls Manager.
• Communicate well and often with vendors to negotiate pricing.
• Keep standards high and help to constantly improve and enhance the processes defined.
• Keep up to date with latest technologies and best practices.
• Create electrical controls schematics including wiring diagrams, panel layouts, push-button station layouts, safety circuits, and other hardware related documents.
• Visit customer site for purposes of gathering information, project kickoffs or pre-sales reviews.
• Provide informed estimations of labor and materials.
• Participate in the development and management of department processes, such as CAD library & functionality, operating procedures, software tools and design methods.
• Maintain current knowledge of electrical and related safety standards as they relate to control panel design, build, machine safety, and machine wiring.
• All other tasks as directed by management.

Electrical Engineer II

Technical Product Manager

• **Position Summary **
• The Technical Product Owner (TPO) serves as the critical link between business strategy and software development execution. Operating within an Agile framework, the TPO translates Program Increment (PI) business objectives into clear, actionable work items that development teams can efficiently execute. The TPO owns the full lifecycle of delivery — from backlog refinement through sprint execution to shipping — and is accountable for ensuring every initiative delivers maximum business value on scope and on time.
• **Key Responsibilities **
• **Backlog & Delivery Management **
• - Monitor Jira Product Discovery (JPD) for any initiative turned over from architecture team for initiatives assigned in "Ready for Delivery" status and begin working with technical architecture team to create and linking epics and stories accordingly.
• - Maintain a healthy, prioritized backlog with stories always groomed and ready for development.
• - Ensure JPD is maintained on a regular basis in order to track progress.
• - Manage scope, minimize scope creep, and balance technical debt against new feature development.
• - When authoring stories and epics, explicitly document non-functional requirements (performance, scalability, security, availability), edge cases, and integration points — ensuring these are traceable acceptance criteria, not tribal knowledge.
• - Own the quality and consistency of all technical artifacts produced by the team — including story templates, acceptance criteria, AC standards, and Definition of Ready/Done criteria.
• - Design and maintain Jira automations that support team development workflows (auto-transitions, notifications, dependency flags). Conduct regular audits of generated stories to ensure they meet the team's quality bar before entering the sprint.
• **Sprint Ceremonies **
• - Facilitate and actively participate in all Agile ceremonies: Daily Stand-Up (DSU), Backlog Grooming, Sprint Planning, Sprint Review, and Retrospectives.
• - Pre-groom backlog items prior to grooming sessions and ensure all sprint tickets meet the team's Definition of Ready before Sprint Planning.
• - Own release readiness decisions — serving as the final go/no-go authority before sprint closes and before releases are promoted to production. Verify all stories meet Definition of Done, acceptance criteria are validated, and regression risk is understood. Partner with QA and DevOps on release checklists.
• - Continuously seek ways to improve work flows to and from developers and stakeholders.
• **Dependency & Stakeholder Management **
• - Working cross-functionally, proactively identify and track all dependency types — primarily across internal teams & third-party vendors — mapping them in Jira with owners, risk levels, and resolution timelines. Escalate unresolved dependencies before they become sprint blockers. Work closely with stakeholders and end users to ensure delivered features match expectations.
• - Create tickets and communicate requirements for both your team and dependent teams.
• - Schedule and lead monthly internal and external customer demos.
• **PI Planning & Execution **
• - Lead scope negotiation during PI Planning to align team capacity against committed PI objectives; ensure every accepted story traces back to a PI objective. Identify and register risks during PI Planning events and maintain a living risk log throughout the increment.
• - Ensure PI objectives are broken down into milestones and sprint objectives that keep the team aligned to plan.
• - Maintain Jira data hygiene throughout the PI — ensuring epics, stories, defects, and issues are tracked so nothing falls through the cracks.
• - Ensure proper upload and closure of Jira items at the beginning and end of each PI in coordination with the Scrum Master.
• - Transition JPD initiative statuses accurately and document reasoning for any changes in the initiative's Comment section.
• **Success Metrics **
• - Track and maintain key delivery health metrics including sprint velocity, say/do ratio, sprint interrupt rate, and backlog readiness — using these signals to continuously improve team predictability and reduce mid-sprint disruption.
• - Own initiative-level success tracking in JPD — keeping delivery tab data current (epics/stories, status, target completion, on-schedule indicators), monitoring requirement clarity through story return rates, ensuring monthly release schedule adherence, and driving customer demo completion on a monthly cadence.

Technical Product Owner

Manager

• Mentor and develop the capabilities of estimators to improve the accuracy, speed, and quality of project cost estimates.
• Drive team performance through management of targets, metrics, and continuous improvement initiatives.
• Lead the preparation of detailed cost estimates for material handling, automation, and systems integration projects from concept through final bid.
• Analyze client requirements, scope of work, and design criteria to develop well-supported and competitive estimates.
• Collaborate with the Consulting, Solutions, and Engineering teams to ensure estimates accurately reflect design intent and project scope.
• Work closely with Client Account Executives and the Sales team to support bid strategy, pricing decisions, and proposal development.
• Maintain and improve estimation tools, templates, databases, and processes to increase consistency and efficiency across the team.
• Review and validate subcontractor and vendor quotes as part of the estimation process.
• Participate in post-project reviews to incorporate lessons learned into future estimate accuracy.
• Ensure all estimates are completed on time and meet KPI’s quality and margin standards.

Senior Manager, Estimation

• Coordinate software implementation projects from kickoff through go-live and handoff to operations
• Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations
• Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning
• Track project milestones, dependencies, risks, and issues; escalate appropriately
• Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors
• Prepare project status reports, financial summaries, and executive dashboards
• Manage project documentation including requirements, specifications, test plans, and training materials
• Support change order processing and scope management
• Coordinate equipment procurement, software licensing, and third-party services
• Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services)
• Monitor project financials daily/weekly; generate variance reports and forecast to completion
• Track invoices, purchase orders, and expense reports
• Coordinate billing milestone achievement and customer invoicing
• Calculate project profitability metrics and ROI
• Support contract reviews and pricing analysis
• Coordinate data migration activities (item masters, locations, inventory, historical data)
• Schedule and support testing phases: functional, integration, performance, UAT
• Organize training sessions for client operations and IT teams
• Coordinate go-live activities including cutover planning, hypercare support, and stabilization
• Track post-implementation performance against contracted SLAs and design specifications
• Monitor production systems for performance, availability, and operational issues across client base
• Conduct regular operational health checks and system performance reviews
• Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates
• Coordinate resolution of operational issues working with support teams, clients, and vendors
• Escalate critical issues following defined procedures and SLAs
• Build and maintain strong relationships with client operations teams and key stakeholders
• Conduct weekly/monthly operational review meetings with assigned clients
• Address client concerns, requests, and escalations in a timely professional manner
• Gather client feedback and identify opportunities for service improvement
• Monitor system performance dashboards and operational metrics in real-time
• Identify trends, anomalies, and degradation in system performance
• Track and report on SLA compliance (uptime, response time, transaction volume)
• Support capacity planning and scaling activities as client volumes grow
• Coordinate preventive maintenance windows and system upgrades
• Triage and categorize incoming operational issues (severity 1-4)
• Coordinate incident response for critical production issues (severity 1/2)
• Communicate status updates to clients during incident resolution
• Track issue trends and drive continuous improvement initiatives
• Generate daily/weekly/monthly operational reports for clients and internal stakeholders
• Prepare quarterly business reviews (QBRs) for assigned clients