Software Project Coordinator – Operational Responsibilities

KPI Integrated Solutions

Software Project Coordinator overseeing implementations and operational support at KPI Solutions specializing in warehouse automation. Handling coordination, budgets, client relations, and system monitoring.

Posted 6/12/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate software implementation projects from kickoff through go-live and handoff to operations
Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations
Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning
Track project milestones, dependencies, risks, and issues; escalate appropriately
Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors
Prepare project status reports, financial summaries, and executive dashboards
Manage project documentation including requirements, specifications, test plans, and training materials
Support change order processing and scope management
Coordinate equipment procurement, software licensing, and third-party services
Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services)
Monitor project financials daily/weekly; generate variance reports and forecast to completion
Track invoices, purchase orders, and expense reports
Coordinate billing milestone achievement and customer invoicing
Calculate project profitability metrics and ROI
Support contract reviews and pricing analysis
Coordinate data migration activities (item masters, locations, inventory, historical data)
Schedule and support testing phases: functional, integration, performance, UAT
Organize training sessions for client operations and IT teams
Coordinate go-live activities including cutover planning, hypercare support, and stabilization
Track post-implementation performance against contracted SLAs and design specifications
Monitor production systems for performance, availability, and operational issues across client base
Conduct regular operational health checks and system performance reviews
Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates
Coordinate resolution of operational issues working with support teams, clients, and vendors
Escalate critical issues following defined procedures and SLAs
Build and maintain strong relationships with client operations teams and key stakeholders
Conduct weekly/monthly operational review meetings with assigned clients
Address client concerns, requests, and escalations in a timely professional manner
Gather client feedback and identify opportunities for service improvement
Monitor system performance dashboards and operational metrics in real-time
Identify trends, anomalies, and degradation in system performance
Track and report on SLA compliance (uptime, response time, transaction volume)
Support capacity planning and scaling activities as client volumes grow
Coordinate preventive maintenance windows and system upgrades
Triage and categorize incoming operational issues (severity 1-4)
Coordinate incident response for critical production issues (severity 1/2)
Communicate status updates to clients during incident resolution
Track issue trends and drive continuous improvement initiatives
Generate daily/weekly/monthly operational reports for clients and internal stakeholders
Prepare quarterly business reviews (QBRs) for assigned clients

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field
3-5 years of combined experience in project coordination and operational support roles
Experience with software systems in warehouse, distribution, or logistics environments
Demonstrated ability to manage both project work and ongoing operational responsibilities
Experience supporting production systems and handling critical incidents
Strong track record of client relationship management

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Voluntary Life & AD&D Insurance
Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)
Training & Development
Travel: 20-30% for project implementations, client visits, and operational support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbudget managementdata migrationchange order processingscope managementfinancial analysisSLA compliance trackingincident responseoperational metrics analysissystem performance monitoring

Soft Skills

client relationship managementcommunicationorganizational skillsproblem-solvingteam coordinationstakeholder engagementtime managementleadershipadaptabilityconflict resolution