Kovi

General Counsel

• Atuar como ponto focal jurídico para as áreas internas em temas contratuais, consultivos e societários.
• Elaborar e revisar contratos diversos relacionados às operações da companhia (de NDA’s à negociações complexas).
• Elaborar notificações e demais comunicações formais.
• Estruturar soluções contratuais que viabilizem projetos e operações do negócio.
• Avaliar riscos jurídicos e propor alternativas contratuais equilibradas e orientadas ao negócio.
• Organizar e gerir demandas contratuais, garantindo agilidade e cumprimento de prazos.
• Atuar de forma próxima aos stakeholders, traduzindo riscos e soluções jurídicas em linguagem prática e acessível.
• Atuar de forma proativa na identificação de oportunidades de inovação e melhoria contínua de fluxos, processos e rotinas do time, contribuindo para ganho de eficiência e escalabilidade das atividades do jurídico.
• Cria melhorias na rotina da equipe.

Advogado Sênior, Consultivo

Customer Success Manager

• Map pain points and opportunities in the customer journey and translate them into automated communication sequences.
• Create, review, and maintain campaigns in Customer.io (email, WhatsApp via webhook, push, SMS).
• Use dynamic variables (Liquid) to personalize messages with customer data (amounts, dates, names, statuses).
• Work with dynamic segments based on events, attributes, and behavior.
• Test and validate end-to-end journeys before activation.
• Monitor performance of sequences (sends, opens, clicks, replies, tickets generated) and propose continuous improvements.
• Collaborate with CX, Product, Content, and Support to ensure consistency of tone, language, and customer experience.
• Knowledge of automation logic (conditions, delays, entry and exit criteria).

Senior CRM Analyst

Attorney

• Provide operational support to the contractual legal area, handling routine tasks, document organization, deadline tracking and initial contract review to ensure smooth workflows, standardization and compliance with SLAs.
• Assist in drafting and reviewing low‑complexity contracts based on templates, playbooks and guidance from the legal team.
• Perform initial screening of client and vendor contracts, identifying incomplete information, deviations from standards and predefined points of attention.
• Help monitor standard clauses, deadlines, contract terms and contractual obligations.
• Support the collection of information required for more in‑depth legal analysis.
• Operate and maintain legal systems (CLM, electronic signature tools and contract repositories) up to date.
• Track SLAs, deadlines, work queues and the status of contracts in progress.
• Support document organization, ensuring governance, traceability and easy access to information.
• Assist with verification of contract data (parties, dates, amounts, scopes, etc.).
• Respond to recurring requests from Commercial, Operations and Finance, following standardized flows and guidance.
• Support the formalization of commercial proposals, contract amendments and ancillary documents.
• Help clarify operational questions about processes, deadlines and required documents.
• Support updates to templates, playbooks and legal workflows.
• Contribute suggestions for improving workflows and reducing rework.
• Support automation, standardization and operational efficiency initiatives.

Legal Assistant – Contracts & Commercial Legal Support

Full-stack Engineer

• Design and implement fullstack products and systems focused on driving growth (e.g., dynamic landing pages, acquisition automations, internal sales and CRM tools, A/B experiments).
• Work closely with internal stakeholders (Growth, Data, Marketing, CX, Product) to identify technical opportunities that have a direct impact on the sales funnel.
• Build and maintain distributed systems, integrating internal services and external APIs with reliability and performance in mind.
• Act as a technical reference for the team: make architecture decisions, review PRs, share best practices, and maintain clean, sustainable code.
• Lead initiatives from scratch with autonomy, prioritizing the highest-impact problems and measuring results clearly.
• Maintain high engineering standards: automated tests, observability, documentation, performance, security, and resilience.
• Build monitoring and alerts, participate in on-call rotations, and take part in incident response with a focus on learning and continuous improvement.

Senior Software Engineer – Fullstack

Business Intelligence Developer

• Create and maintain performance dashboards by city;
• Develop growth and capacity forecasting models;
• Support S&OP / S&NOP processes related to expansion;
• Automate KPIs, controls, and monitoring routines;
• Standardize metrics and definitions across cities;
• Create alerts and predictive analytics;
• Support strategic decisions for the Expansion Manager;
• Work integrated with Processes and the Launch Team.

Senior BI Analyst – Expansion

Operations

• Conduct studies, diagnostics, and review activity flows;
• Develop and update KPIs and dashboards;
• Monitor controls;
• Plan and implement process improvements;
• Act as an interface with other business areas;
• Create and update work materials (presentations, manuals, work instructions);
• Perform administrative routines (purchases, payments, etc.);
• Support managers with supporting materials and data for decision-making.

Operations Analyst Mid – Tech Product

Analyst

• Ensure the company’s operational processes and strategic projects are correctly implemented and scaled across cities.
• Deploy validated models (e.g., São Paulo) to other markets.
• Lead new projects to increase capacity.
• Reduce churn.
• Improve operational efficiency and increase sales.
• Implement operational processes in cities.
• Replicate operational models validated in São Paulo and other mature markets.
• Lead operational improvement projects (capacity, churn, sales, efficiency).
• Support restructurings in cities experiencing performance decline.
• Diagnose operational bottlenecks and design structural solutions.
• Monitor performance indicators after implementations.
• Work closely with the Launch Team, BI, and the Expansion Manager.
• Adapt processes to local contexts without losing standardization.

Senior Process Analyst – Expansion

Account Executive

• Be responsible for end-to-end customer service, delivering excellent support aligned with Kovi’s tone of voice;
• Understand our business model, ensuring all information provided to the customer is reflected in our processes and contracts;
• Know and apply basic sales techniques such as open-ended questions, rapport building, and objection handling;
• Be responsible for all required customer documents and signatures;
• Be familiar with our primary product – the car – and stay updated on specifications and models;
• Properly use the customer distribution system, whether via CRM or on-site ticketing;
• Work in partnership with the supervisors for your respective Sales channel;
• Serve as a point of reference for the team on service best practices and conflict resolution;
• Proactively monitor product and price changes, contributing to the update of information;
• Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).

Sales Consultant, Junior

• Responsible for managing customer service from start to finish, delivering excellent service in Kovi's tone of voice.
• Understand our business model, ensuring that all information provided to customers is reflected in our processes and contracts.
• Apply basic sales techniques such as open-ended questions, rapport building, and overcoming objections.
• Responsible for collecting and managing all necessary customer documents and signatures.
• Be familiar with our main product—the vehicle—and stay up to date on specifications and models.
• Correctly use customer distribution methods, whether via CRM or in-person ticketing systems.
• Work in partnership with supervisors from the respective Sales channel.
• Serve as a reference for the team regarding customer service best practices and conflict resolution.
• Proactively monitor product and price changes, contributing to the timely update of information.
• Conduct trainings focused on best practices and process improvements (an important criterion for performance evaluation).