Kovi

Account Executive

• Customer Service: Act as the customer's main point of contact, ensuring an exceptional experience from start to finish, always aligned with Kovi's tone of voice.
• Business Knowledge: Understand our business model and ensure that all information provided is accurate and compliant with our processes and contracts.
• Sales Techniques: Use sales techniques such as open-ended questions, rapport building, and objection handling to delight customers.
• Documentation: Manage all required customer documents and signatures efficiently.
• Product Focus: Stay up to date on our core product — cars — and know their specifications and models.
• Service Distribution: Use CRM tools or in-person queuing systems to optimize customer service.

Sales Consultant

Analyst

• Deliver excellent support to Kovi partner drivers;
• Turn negative experiences into positive ones through effective customer service;
• Have in-depth knowledge of our plans, processes, and business model to answer questions;
• Be responsible for finding the best solution for our drivers by coordinating with partner teams to ensure the best possible experience;
• Act as the voice of our customers by compiling opportunities and insights to share with leadership to continuously improve the driver experience with Kovi;
• Collaborate in creating and refining processes and initiatives that optimize the driver experience;
• Work according to the defined shift schedule, remaining available to provide excellent hybrid support to our drivers.

Customer Service Analyst I

People Operations

• Apoiar na construção e atualização de relatórios e dashboards de People Analytics;
• Consolidar e organizar dados de pessoas oriundos de diferentes fontes e sistemas;
• Garantir a qualidade e consistência das bases utilizadas nas análises;
• Apoiar na elaboração de análises e estudos para suporte à tomada de decisão das áreas de People e negócio;
• Atender demandas ad hoc de dados e indicadores da área;
• Auxiliar na automação e melhoria contínua de relatórios e processos da área;
• Contribuir para o monitoramento e atualização de indicadores de RH;
• Apoiar na manutenção da governança e documentação de bases e processos analíticos.

People Analytics Jr

Operations

• Apoiar nas rotinas operacionais relacionadas à gestão da frota de veículos seminovos disponíveis para venda;
• Acompanhar o processo de desmobilização de veículos para o canal de seminovos, garantindo o cumprimento dos prazos e padrões estabelecidos;
• Monitorar e apoiar o processo de documentação dos veículos vendidos (transferência, baixa, regularização de pendências etc.);
• Realizar lançamentos e atualizações em sistemas internos e ERPs relacionados à frota e vendas de seminovos;
• Realizar acompanhamento de pagamento de veículos vendidos, e conciliação de valores pagos junto ao financeiro e fornecedores
• Auxiliar no controle de indicadores operacionais da área.

Analista de Operações Jr – Car Supply

• Be responsible for end-to-end customer service, delivering excellent support consistent with Kovi's tone of voice;
• Understand our business model, ensuring all information communicated to customers is reflected in our processes and contracts;
• Know and apply basic sales techniques such as open-ended questions, rapport building, and objection handling;
• Be responsible for all required customer documentation and signatures;
• Know our main product — the vehicle — and stay up to date on specifications and models;
• Properly manage service distribution, whether via CRM or the on-site queueing system;
• Work in partnership with the supervisors of your respective Sales channel;
• Serve as a reference for the team in customer service best practices and conflict resolution;
• Proactively monitor product and pricing changes, contributing to the timely updating of information;
• Conduct training focused on best practices and process improvements (an important criterion for performance evaluation).

Sales Consultant

Customer Service Analyst I

People Analytics Jr

Analista de Operações Jr – Car Supply

Junior Sales Consultant