Knowledge Anywhere

Account Manager

• Strategic individual with overall responsibility for a portfolio of Client accounts.
• Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required.
• In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements.
• Develop/implement account specific plans and strategies to achieve service, revenue, and profit goals.
• Responsible for all aspects of policy, ensuring the business understands the Client program.
• Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals.
• Manage or support Client specific projects.
• Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfaction.

Manager, Account Management

Learning and Development

• Planning, scheduling, and delivering technology and real estate education (or other topics as assigned by management) for customers and staff of Independence Title (primarily in-person)
• Assisting with the preparation and distribution of announcements and promotions about educational opportunities
• Monitoring the real estate industry to maintain relevance in the education sector
• Attending and participating in team meetings
• Traveling to other markets where Independence has a presence for training, meetings with other education team members, or providing classes as needed

Training Specialist

Growth Marketing

• Support high-expectation organizations with a laser focus on top-tier franchises to drive significant growth and engagement.
• Lead field support by partnering with Franchise Sales to evaluate and prioritize markets, develop growth strategies, and present at prospect-facing brand presentations, showcases and events.
• Identify opportunities with a focus on organic gain, strategic consolidation, transfer, M&A, and roll-in events to drive growth.
• Drive key metrics: Agent recruiting, retention, per-Agent production, adjusted gross commissions, transaction sides, franchise sales growth, and brand engagement.
• Develop and implement growth strategies to expand franchise footprints and increase market share.
• Lead complex consulting engagements involving financial analysis expense management, and business planning to drive revenue growth.
• Benchmark goal setting by conducting business planning, including benchmarking key metrics and setting strategic goals for franchisees.
• Build brand engagement in partnership with Vice President and Brand Leadership.
• Ensuring that brand leadership is involved in critical franchise matters.
• Identifying and escalating movement within franchise servicing profiles to Vice President for review and approval.
• Develop and conduct virtual sessions on industry and brand topics.
• Manage compliance and handle contractual changes, deal team, approvals and compliance issues within the Book of Business.

Senior Growth Consultant

• Planning, scheduling, and delivering technology and real estate education for customers and staff of Independence Title
• Assisting with the preparation and distribution of announcements and promotions about educational opportunities
• Monitoring the real estate industry to maintain relevance in the education sector
• Attending and participating in team meetings
• Traveling to other markets where Independence has a presence for training, meetings with other education team members, or providing classes as needed

Training Specialist – Independence Title

Consultant

• Provide single point of co-ordination for all phases of International relocation activities
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Interpret customer needs while balancing client policy
• Maintain and Manage relations with Cartus’ internal departments and external suppliers/partners

Consultant II – International Relocation

Account Executive

• Meeting with real estate agents and lenders to build relationships
• Closing the loop with potential clients
• Acting as a trusted resource for agents and lenders
• Using social media to develop and maintain relationships
• Creating workshops to educate agents
• Preparing weekly reports to track business results

Sales Representative – Title Insurance

Customer Success Manager

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
• Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.
• Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
• Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
• Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
• Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
• Regularly update and manage communication with all parties involved in the transaction.
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Client Experience Specialist, Licensed

• Maintain an assigned caseload while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.

Consultant II – Domestic Relocation

Business Development Rep

• Develop and execute a strategic plan to identify and engage prospective clients within the assigned region.
• Build strong relationships with prospects, assess business fit, and guide them through the sales cycle.
• Create competitive pricing strategies that align with company profitability goals.
• Lead RFP responses in collaboration with technical writers and subject matter experts.
• Participate in client presentations, coordinate dry runs, and communicate win strategies.
• Drive contract negotiations with support from the legal team.
• Ensure a seamless transition by partnering with client services and implementation teams.
• Manage strategic initiatives, trade conferences, and other projects as needed.
• Represent the Sales team at industry events and conferences, leveraging supplier relationships and hosting company-sponsored events.
• Foster strong internal and external partnerships to deliver innovative solutions and exceed client expectations.

Director, Business Development

Client Experience Specialist – Licensed

Director

• Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution.
• Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline.
• Shape organizational culture focused on service, accountability, collaboration, and continuous improvement.
• Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes.
• Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership.
• Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership.
• Oversee critical escalations, cross‑functional issues, and complex transaction challenges.
• Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives.
• Ensure performance against KPIs, SLAs, and quality standards across all supported functions.
• Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives.
• Play a key leadership role in the systems conversion effort to replace CORE.
• Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency.
• Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput.
• Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs.
• Use data and feedback loops to continuously improve service delivery and operational performance.
• Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.

Director, Title and Escrow

Events

• Support the site search process and preparation of options for presentation to brand leadership.
• Support event activities for industry events including pre-planning and onsite delivery.
• Working closely and in collaboration with event and brand leadership to drive all event strategies through management of detailed project plans, program of events and budget guidelines.
• Track and maintain detailed event budgets, including invoice management and budget reconciliation, in collaboration with managers.
• Execution of contracts for event vendors including payment submission.
• Logistics management of external vendors ensuring best quality, consistency, and execution of brand image.
• Creation and management of venue and audio-visual specs.
• Support and assist registration processes before and during all events.
• Work closely with the Communications team, following the communications plan, to drive event attendance and provide communications details.
• Support and assist the creation of and updates to the event websites and apps with event details to drive network attendance and engagement in coordination with Manager, Operations.
• Manage the housing process and management of room blocks in conjunction with registration.
• Work on food and beverage selection while adhering to negotiated budget allotment.
• Work closely with the Client Success team on the logistics for the learning breakout sessions.
• Drive the signage plan for events working with the marketing team and manager on the design process and managing all details of the order and on-site installation.
• Support the development of reception themes, coordinating specialty décor, entertainment, and creating wow moments for the event attendees.
• Coordinate ordering and shipments of assets, promotional items and collateral needed for events.
• Assist with developing event overviews and debriefs, including detailed financial recap and follow-up learnings and strategies.
• Manage virtual events through Teams application, on occasion.
• Support of the full Anywhere Franchise Brands Events Team on events and projects as needed.
• Create and maintain an enthusiastic, cooperative, professional, and teamwork-structured environment.

Events Planning Franchise Specialist

• Strategic individual responsible for the relationship management of all assigned accounts.
• Serve as catalyst to increase revenue opportunities for Cartus and facilitate improved relocation processes to meet Client and Cartus/Corporate strategies.
• Partner closely with CSD/CSM/AM to insure seamless delivery to clients and customers.
• Ultimate responsibility for retention, loyalty and client references.
• Manage quarterly and annual client review processes and client projects and expectations.

Director, Global Account Management

Compliance

• Ensure a complete online broker file is maintained for transactions
• Review a high volume of documents continuously
• Commit to maintaining high accuracy in document review
• Follow both written and verbal instructions
• Adapt to the needs of the Broker and the team

File Compliance Specialist

Analyst

• Collect and review compensation and payroll data from multiple countries
• Prepare payroll instructions, balance sheets, and compensation reports
• Calculate and track assignment-related allowances, deductions, and adjustments
• Reconcile payroll data and resolve discrepancies before monthly and year-end deadlines
• Audit your own work and review work completed by peers or junior team members to ensure accuracy
• Coordinate with internal teams, global payroll contacts, and tax providers primarily via email
• Track multiple country-specific deadlines and manage competing priorities
• Maintain and update compensation tracking tools and reports
• Interpret client compensation policies and apply them correctly
• Serve as a resource or mentor to team members
• Support special projects, audits, and process improvements as needed