Knowledge Anywhere

Consultant

• Serve as the main liaison for assignees, managing the end-to-end relocation process with empathy and efficiency
• Coordinate services in line with client policies, ensuring timely and accurate delivery
• Build and maintain strong relationships with clients, partners, and internal teams
• Provide expert guidance on relocation services, demonstrating a deep understanding of Cartus’s offerings
• Adapt to evolving needs, using creative problem-solving to deliver tailored solutions
• Maintain accurate records and manage a high-volume workload in a fast-paced environment

International Relocation Consultant

Sales

• Own and drive international growth across your territory (UK and Europe), building a strong pipeline of franchise opportunities and converting them into long-term partnerships
• Lead the full lifecycle of franchise development – from prospecting and cold outreach through to negotiation, due diligence and deal closure
• Identify and secure master franchise partnerships, consistently delivering against ambitious growth and revenue targets
• Represent Corcoran at the highest level, engaging with C-suite, high-net-worth individuals, investors, government stakeholders and international press
• Partner with internal teams, legal experts, and joint venture partners to structure and deliver commercially sound franchise agreements
• Work closely with global and local stakeholders – including government bodies such as the US Department of Commerce – to open doors in new markets
• Build robust business plans and execute growth strategies that deliver measurable market expansion
• Lead critical conversations and negotiations, influencing outcomes and ensuring a seamless path from opportunity to signed agreement
• Manage and track a dynamic pipeline, ensuring smooth execution, strong governance and timely progression of deals

Vice President – Franchise Sales

Customer Success Manager

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
• Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
• Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
• Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
• Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
• Regularly update and manage communication with all parties involved in the transaction.
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Client Experience Specialist

Marketing

• Serve as a crucial liaison and essential contact for the Vice President of Global Luxury and a team of Luxury Marketing Managers and Specialists in the United States for Coldwell Banker Realty. • Actively contribute to the achievement of key luxury marketing objectives and goals. • Collaborate with agents and Local Operating Companies while upholding Coldwell Banker and Coldwell Banker Global Luxury® program’s established brand and image. • Drive the luxury strategy for the company and measure success. • Support multiple metros and regions, working with senior leadership.

Director, Luxury Marketing

Procurement

• Ensures successful national vendor management implementations including workflow process development, performance metric development and maintenance, operational issue management resolution for ongoing relationships, planned initiatives to achieve cost savings for direct operations or national centralization initiatives.
• Establish and maintain national agreements including SOWs and MSAs and national BPO with a responsibility to track, measure, report and evaluate vendor performance for assigned implementations.
• Support existing vendor and SOW updates and provide training to local teams to ensure compliance and standardization.
• Negotiating product pricing and contracts
• Ensure company requirements for due diligence and risk assessment monitoring are being accomplished.
• Troubleshoot vendor problems.
• Collaborate with IT to assure vendor partners are effectively managed and maintained access to our systems.
• Support to explore expansion across new business lines.

Supervisor, Vendor Management

Manager

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Manager, Global Implementation Services

• Manage caseload for both nonimmigrant and immigrant /green card matters
• o Management and triage of shared immigration mailbox
• o Independently address or route appropriately employee and business issues/ inquiries related to US, Canada and LatAm immigration
• o Track work accordingly and exercise good judgement when escalating matters
• Other ad hoc immigration issues, as necessary (e.g., initiations with immigration law firm vendor, employment verification requests from former employees, etc.)
• Policy/process documentation (e.g., employee FAQs and waivers, immigration resources for HCM, standardized communications)
• Collecting, updating, and distributing data within reports to ensure accuracy and timeliness
• Data validation on immigration support documentation, facilitating client signatures, issuing (and in some circumstances) drafting documentation
• Assist Immigration Program Manager with several cyclical immigration-related projects (e.g., annual H-1B visa lottery), when applicable
• Collaborate with other members of the Global Mobility team on immigration considerations
• Other ad hoc duties as assigned

Consultant, Relocation

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
• Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
• Coordinate development of agents property action plan and market updates as required by specific client contracts and programs.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.
• Maintain working knowledge of corporate client policy in management of critical marketing information and events.

Consultant II, Domestic Relocation

Account Manager

• Strategic individual with overall responsibility for a portfolio of Client accounts.
• Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required.
• In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements.
• Develop/implement account specific plans and strategies to achieve service, revenue, and profit goals.
• Responsible for all aspects of policy, ensuring the business understands the Client program.
• Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals.
• Manage or support Client specific projects.
• Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfaction.

Manager, Account Management

Learning and Development

• Planning, scheduling, and delivering technology and real estate education (or other topics as assigned by management) for customers and staff of Independence Title (primarily in-person)
• Assisting with the preparation and distribution of announcements and promotions about educational opportunities
• Monitoring the real estate industry to maintain relevance in the education sector
• Attending and participating in team meetings
• Traveling to other markets where Independence has a presence for training, meetings with other education team members, or providing classes as needed

Training Specialist

Growth Marketing

• Support high-expectation organizations with a laser focus on top-tier franchises to drive significant growth and engagement.
• Lead field support by partnering with Franchise Sales to evaluate and prioritize markets, develop growth strategies, and present at prospect-facing brand presentations, showcases and events.
• Identify opportunities with a focus on organic gain, strategic consolidation, transfer, M&A, and roll-in events to drive growth.
• Drive key metrics: Agent recruiting, retention, per-Agent production, adjusted gross commissions, transaction sides, franchise sales growth, and brand engagement.
• Develop and implement growth strategies to expand franchise footprints and increase market share.
• Lead complex consulting engagements involving financial analysis expense management, and business planning to drive revenue growth.
• Benchmark goal setting by conducting business planning, including benchmarking key metrics and setting strategic goals for franchisees.
• Build brand engagement in partnership with Vice President and Brand Leadership.
• Ensuring that brand leadership is involved in critical franchise matters.
• Identifying and escalating movement within franchise servicing profiles to Vice President for review and approval.
• Develop and conduct virtual sessions on industry and brand topics.
• Manage compliance and handle contractual changes, deal team, approvals and compliance issues within the Book of Business.

Senior Growth Consultant

• Planning, scheduling, and delivering technology and real estate education for customers and staff of Independence Title
• Assisting with the preparation and distribution of announcements and promotions about educational opportunities
• Monitoring the real estate industry to maintain relevance in the education sector
• Attending and participating in team meetings
• Traveling to other markets where Independence has a presence for training, meetings with other education team members, or providing classes as needed

Training Specialist – Independence Title

• Provide single point of co-ordination for all phases of International relocation activities
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Interpret customer needs while balancing client policy
• Maintain and Manage relations with Cartus’ internal departments and external suppliers/partners

International Relocation Consultant

Vice President – Franchise Sales

Client Experience Specialist

Director, Luxury Marketing

Supervisor, Vendor Management

Manager, Global Implementation Services

Consultant, Relocation

Client Experience Specialist

Client Experience Specialist

Consultant II, Domestic Relocation

Manager, Account Management

Training Specialist

Senior Growth Consultant

Training Specialist – Independence Title

Consultant II – International Relocation