Knowledge Anywhere

Supply Chain

• Focus on international supplier management within the designated region.
• Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.
• Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.
• Track and report supplier and operational escalations daily through internal systems.
• Provide regular updates on service and best practices to designated supplier networks.
• Support reporting requirements by analyzing and tracking service defects to identify trends.
• Organize and participate in supplier review meetings.
• Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.
• Facilitate internal and external training sessions.
• Arrange and facilitate new hire training
• Maintain documentation of Supply Chain Management processes.
• Attend internal operational and senior meetings as needed.
• Engage with operational teams through virtual meetings, representing Supply Chain.
• Support supplier pricing requests and new business pricing.
• Handle ad hoc reporting requests and system troubleshooting.
• Conduct regular audits of supplier platforms.
• Resolve supplier invoicing issues.
• Participate in project work aligned with Supply Chain Management strategy.
• Creating supplier profile and work initiation in internal systems
• Work with supplier network, Supply Chain Management and client services to bring resolution to service and invoice escalations.

Supply Chain Specialist

Manager

• Responsible for effectively managing the daily operation of the business unit
• Ensuring customer and client needs are met in a timely, efficient manner through the delivery of high-quality service
• Works in collaboration with Director and Account Management team to ensure strong customer relations and operational excellence
• Manages the performance of individuals to create/maintain a high-performance team
• Oversees allocation of resources and staff to maintain appropriate standards of coverage
• Addresses volume fluctuations and ensures availability of resources
• Analyzes, researches, and identifies team service issues
• Provides consistent communication to team members and Director regarding individual/team measurements and results
• Creates an environment that fosters team effectiveness, cooperation, and professional growth
• Works with Director to continuously develop overall team performance

Manager, International Relocation

Consultant

• Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
• Coordinate and manage the delivery of Cartus core products and services to assigned customers according to client standards; manage vendors as dictated by client policy.
• Counsel assignees as to the best utilization on international assignment program benefits
• Demonstrate knowledge of Cartus products and services in all interactions with client and customer
• Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery); partner closely with Compensation team to insure seamless service delivery
• Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Compensation team) on schedule
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Ensure data integrity in all Cartus systems
• Maintain compliance with Cartus corporate polices, programs, and standards
• Other duties as assigned; training, special projects, etc.

Consultant III, International Relocation

Account Executive

• Source new sales opportunities through outbound calls and emails and through inbound lead follow-up
• Interact with prospects to understand customer needs and requirements to generate and present quotes
• Quickly establish rapport with prospects over the phone
• Achieve production goals while working with a variety of tools and applications such as comparative raters, insurance carrier systems, CRM and agency management systems
• Be accountable for sales production goals
• Navigate multiple websites while conversing with clients

Account Executive – Property and Casualty

Account Manager

• Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required.
• Participate in prospect best and finals liaise with sales team as require
• In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements.
• Participate and lead strategic and program discussions with Client during implementation meetings, partner with all support teams
• In conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals.
• Ensure Cartus is tracking and reporting on SLAs and service recovery strategies
• Analyze data and driving strategic direction in regards to fees and profitability.
• Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture.

Manager, Account Management

• Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies
• Provide impeccable customer service to assignee and their family
• Coordinate the delivery of services and manage vendors as dictated by client policy
• Counsel employees to the best utilization of program benefits
• Demonstrate sound knowledge of products and services
• Deal with Client’s employees on a day to day basis in accordance with their policy
• Deliver the International Relocation products and services to the employee
• Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services
• Participate in special projects as needed, including client presentations and client/supplier training
• Identify growth opportunities and refer it to the Account Management Team
• Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training.
• Counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery
• Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
• Demonstrate knowledge of policy and programs in all interactions with client
• Recommend enhancements to client policy, dependant on the client you are working with.
• Evaluate client policy and recommend revisions and customization as appropriate
• Provide consultative expertise regarding industry best practices and program administration
• Research information to assist clients in the development of new and existing international policies and compensation programs.
• Develop and maintain all pertinent records and ad hoc reports for management review and decision making
• Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations
• Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationships with Network and Non-Network brokers in implementation of primary functions.
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.
• Maintain working knowledge of corporate client policy in management of critical marketing information and events.

Consultant II – Domestic Relocation

• Build and manage a national pipeline of producing agent teams, sourced through self generated outbound efforts, inside sales appointments, Real Trends team lists, MLS data, industry networks and other proprietary data
• Maintain weekly activity targets in appointment setting, outreach, and follow ups
• Conduct discovery, value presentations, and financial modeling with team leaders
• Position ERA’s competitive advantages including brand and marketing flexibility, product, tech, and lead gen systems, and recruiting, coaching, training and operational support
• Convert 4–5 team additions quarterly across ERA’s footprint
• Partner with growth-centric existing/newly signed ERA Affiliates to create a Team Growth Plan including customized value messaging & cobranded presentations, and calendar of local recruiting events, webinars, or team summits

Sales Executive

• Serve as the single point of coordination for all phases of international assignment activities on behalf of the client, as outlined in the contractual agreement. Provide exceptional customer service to assignees and their families.
• Demonstrate comprehensive knowledge of Cartus products and services in all interactions, delivering these services to clients according to Cartus and client standards.
• Counsel assignees on the best utilization of international assignment program benefits.
• Identify areas for improvement in services, processes, and policies, and promote opportunities to generate increased revenue.
• Manage and maintain data within Cartus systems to comply with audit requirements.

Consultant II – International Relocation

Operations

• Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need.
• Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center’s services.
• Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in.
• Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments.
• Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution.
• Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance.
• Design and implement satisfaction measures for internal (and possibly external) customers.

Manager, Operations – Real Estate Services Transformation

• Coordinate all destination services for incoming and existing assignees based on client agreements
• Deliver Cartus destination products (orientation, home finding, settling‑in) to customers
• Liaise with client HR teams, real estate agents, and internal specialists to meet assignee needs
• Support assignees with Singapore-specific relocation queries and research
• Provide regular updates on housing, schools, and lease negotiations through real estate partners
• Partner closely with internal teams and external suppliers to ensure a high‑quality program delivery
• Maintain accurate and timely reporting for clients
• Participate in special projects, presentations, training, and conferences as required
• Ensure compliance with Cartus policies, programs, and standards

Consultant, Destination Services – Korean Language Required

Marketing

• Working with branch managers and leadership to identify and prioritize agents who need strategic marketing and brand support
• Consulting with agents on personal marketing strategies, through group and individual sessions, while showcasing our Core 4 (agent production, coaching, culture and helping them build personal wealth)
• Helping real estate sales agents create a digital marketing strategy using social media (organic and paid advertising), building an impactful online profile, and promoting their online customer testimonials
• Conducting an annual review of agents’ “digital scorecard” to measure their online presence and identify opportunities for improvement
• Providing issue resolution and one-on-one assistance to agents as needed
• Preparing a monthly calendar of educational and training opportunities and promoting/presenting marketing workshops in-office and online on multiple marketing related topics.
• Supporting multiple offices in the region by attending and presenting at group and one-on-one meetings, assisting with awards and recognition initiatives, and representing offices in community outreach and company charitable events
• Reaching out to and assisting office staff with newly affiliated real estate agents in getting onboarded and set up for success
• Preparing personalized recruiting presentations as requested for VIP agents, and participating in the presentation with the branch manager
• Working with the creative team to create and manage local recruiting and ad campaigns
• Attending and participating in regional marketing meetings and/or training sessions
• Communicating regularly with the Field Marketing Manager and local leadership on key initiatives, challenges, and regional activity
• Submitting consistent competitive intelligence samples to the recruiting intelligence portal
• Staying on top of quality issues, rules, industry regulations and protocols related to marketing, such as acceptable Fair Housing language; national, state and local Association of REALTORS® requirements; MLS and all Coldwell Banker identity standards

Field Marketing Specialist

• Working with branch managers and leadership to identify and prioritize agents who need strategic marketing and brand support
• Consulting with agents on personal marketing strategies, through group and individual sessions, while showcasing our Core 4 (agent production, coaching, culture and helping them build personal wealth)
• Helping real estate sales agents create a digital marketing strategy using social media (organic and paid advertising), building an impactful online profile, and promoting their online customer testimonials
• Conducting an annual review of agents’ “digital scorecard” to measure their online presence and identify opportunities for improvement
• Providing issue resolution and one-on-one assistance to agents as needed
• Preparing a monthly calendar of educational and training opportunities and promoting/presenting marketing workshops in-office and online on multiple marketing related topics.
• Supporting multiple offices in the region by attending and presenting at group and one-on-one meetings, assisting with awards and recognition initiatives, and representing offices in community outreach and company charitable events
• Reaching out to and assisting office staff with newly affiliated real estate agents in getting onboarded and set up for success
• Preparing personalized recruiting presentations as requested for VIP agents and participating in the presentation with the branch manager
• Working with the creative team to create and manage local recruiting and ad campaigns
• Attending and participating in regional marketing meetings and/or training sessions
• Communicating regularly with the Field Marketing Manager and local leadership on key initiatives, challenges, and regional activity
• Submitting consistent competitive intelligence samples to the recruiting intelligence portal
• Staying on top of quality issues, rules, industry regulations and protocols related to marketing, such as acceptable Fair Housing language; national, state and local Association of REALTORS® requirements; MLS and all Coldwell Banker identity standards

Business Development Rep

• Develop and execute a territory plan to identify and engage prospective clients, leveraging market insights and Cartus’s global capabilities.
• Build trusted relationships with decision-makers, understand their mobility challenges, and present solutions that create measurable value.
• Lead the end-to-end process—from prospecting and proposal development to contract negotiation and onboarding—ensuring a seamless client experience.
• Partner with internal teams, including legal, client services, and implementation, to deliver innovative, compliant, and client-focused solutions.
• Represent Cartus at industry events, conferences, and networking opportunities.

Director, Business Development

• Design graphics, electronic, printed collateral, videos, and marketing pieces for the Company.
• Coordinate marketing tasks for large company events to ensure they represent our vision and adherence to our brand.
• Manage printed collateral for company brands including creative, copywriting, production, and distribution.
• Manage Promotional inventory and ordering process including special pricing needs.
• Assist with eblasts for the company including creative, copywriting, production, and electronic distribution.
• Assist with company social media program including creative, copywriting, videos, scheduling and agreed upon metrics. Monitor and report on relevant stats.
• Execute special projects including surveys, PowerPoint assistance, and company videos. Create Education flyers; provide event support and create videos used in marketing efforts.
• Work with Marketing Communications Director to develop new tools, programs and materials needed to support innovation, sales, and marketing efforts.
• Write website copy and creative updates as needed.

Supply Chain Specialist

Manager, International Relocation

Consultant III, International Relocation

Account Executive – Property and Casualty

Manager, Account Management

Consultant III, International Relocation

Consultant II – Domestic Relocation

Sales Executive

Consultant II – International Relocation

Manager, Operations – Real Estate Services Transformation

Consultant, Destination Services – Korean Language Required

Field Marketing Specialist

Field Marketing Specialist

Director, Business Development

Creative Marketing Coordinator