KnowBe4

Sales Development Rep

• Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
• Develop opportunities for the sales team from prospecting and marketing generated leads
• Develop and implement outbound prospecting to engage prospective buyers
• Respond, engage and qualify inbound leads and inquiries
• Collaborate with sales and marketing team members on strategic sales approach
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Track all relevant qualification and lead management activity using Salesforce.com
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
• Provide in depth information to the Regional sales teams to enable the most qualified and productive demos

Sales Development Representative

Account Manager

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite.

Account Manager, SMB

Compliance

• Shadow attorneys in a wide array of legal and business matters, including in the negotiation of contracts and counseling business clients
• Assist with compliance matters (e.g., anti-bribery and corruption, anti-money laundering, sanctions, export controls, antitrust) as may be applicable
• Assist with research regarding developing compliance case law and regulations and their impacts on the company
• Assist in compliance audits and investigations as applicable
• Assist in the compliance risk assessment
• Support the continuous improvement of standard form agreements and internal legal processes including further development of playbooks and policies/procedures
• Assist with due diligence efforts for M&A and other strategic transactions as may be applicable
• Research new technology and legal industry techniques to make Legal department systems and processes more efficient
• Observe collaborative inter-departmental meetings between Compliance and other teams (Sales, Marketing, etc. as applicable)
• Research varying subject matters that affect the company and its global affiliates

Compliance Intern

Learning and Development

• Write and build instructional content, specifically focusing on simulations and step-by-step guides that help users move from theory to practical application.
• Create meaningful simulation-based assessments that effectively measure whether our training is helping users master the product.
• Write clear learning objectives and create assessments that measure whether our training is actually working.
• Act as the go-to person for instructional design best practices, helping internal teams understand the most effective ways to teach our users.
• Look at customer feedback and product updates to figure out what training gaps need to be filled.
• Work closely with Content Writers, Video Designers, and Product Managers to gather information and see projects through to completion.
• Sketch out and prototype your ideas early on so stakeholders can see the vision and provide feedback before you build the final version.
• Use data and learner feedback to fix, update, and polish existing content so it stays accurate as our product evolves.

Instructional Designer, Product

• Own and manage a large portfolio of established partners
• Conduct initial onboarding with assigned partners
• Send regular marketing and communications to partner sales reps
• Perform brief product demos and partner portal walkthroughs to enable partners
• Promote partners to attend partner portal walkthrough webinars
• Assist partner adoption of KnowBe4 by adding reps to Partner Portal
• Increase partner deal registrations through account mapping
• Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
• Close Net New business
• Maintain an accurate pipeline and forecasting
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
• Support direct sales and customer success teams where needed to manage the overall partner relationship
• Ensure partner compliance with partner agreements
• Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Channel Account Manager

Account Executive

• Promote and sell KnowBe4’s range of products and services
• Identify and close net new customers they’re assigned
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects
• Forecast new business prospects that result in successful client relationships and sales
• Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
• Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate new sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy

Account Executive – ENT/Strategic

General Counsel

• Lead the drafting, review, negotiation, management, and dispute resolution of commercial agreements and related documents
• Work with internal stakeholders to effectively negotiate favorable terms and conditions in agreements for commercial transactions
• Coordinate with other internal functional teams to obtain and compile feedback on non-legal provisions included in agreements and related documents for commercial transactions
• Review RFP, RFQ, RFI, and similar requests and responses
• Enforce organizational contract policies and procedures
• Maintain deadlines on deliverables and communicate with internal and external clients about contractual issues
• Maintain accurate and updated reports on contract and review tasks status
• Field and address questions and requests from internal teams relating to commercial transactions
• Assist with the creation and drafting of related internal policies and procedures as necessary

Corporate Counsel I, Sales

Sales Engineer

• Deliver clear, engaging product demonstrations that showcase platform features
• Partner with sales representatives to answer technical questions
• Lead structured proof of value engagements
• Participate in sales calls to identify technical pain points
• Troubleshoot basic technical issues that arise during the sales process
• Support Account Executives by understanding sales strategies

Entry Level Sales Representative

Threat Intelligence Specialist

• Conduct ongoing competitive research using earnings calls, analyst reports, and third-party tools (e.g., AlphaSense, Crayon, Chorus, Gong, SFDC), supplemented by field intelligence.
• Uncover strategic insights from this research to inform deal strategy and enhance sales enablement.
• Monitor industry trends, emerging threats, and technological advancements within the cybersecurity landscape.
• Develop and maintain comprehensive competitive intelligence resources, including competitive battle cards, detailed competitor profiles, and market analysis reports.
• Conduct detailed analyses of cybersecurity competitors, focusing on product features, pricing models, market positioning, strategic direction, and customer perceptions.
• Lead competitive win-loss analysis projects to identify patterns, derive actionable insights, and develop recommendations for improving win rates.
• Perform competitive mystery shopping to gain firsthand insights into competitor sales tactics, messaging, product demonstrations, and customer experience.
• Collaborate closely with product marketing, sales, and product management teams to support competitive positioning and strategic initiatives.
• Provide timely alerts and briefings to internal stakeholders on competitive moves, market shifts, or disruptive industry trends.
• Present competitive intelligence findings clearly and persuasively to executives and cross-functional teams to inform strategic planning.

Competitive Intelligence Analyst

• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Gauge the interest of prospects to qualify them as potential customers
• Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)

Business Development Rep

Business Development Representative

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential customers
• Identify key decision makers and develop meaningful relationships
• Achieve or exceed monthly quotas
• Maintain accurate records for customer calls and emails
• Support in the renewal process where there is an opportunity to grow the account
• Partner with KnowBe4 Revenue teams on methods/strategies to achieve increased account penetration

Strategic Account Director

Software Engineer

• Assist with developing, analyzing and refining value engineering frameworks, ROI models, and TCO calculators that quantify the business impact of security awareness training and human risk management solutions
• Assist with analyzing customer success metrics, adoption data, and outcome measurements to build evidence-based value realization reports and business impact assessments
• Assist with any value benchmarking research, industry cost-of-breach analysis, or security incident financial impact modeling as needed
• Shadow Sales Engineers and Sales Architects in a wide array of value engineering activities, including Proof of Value (POV) planning, and success criteria development
• Support the continuous improvement of value engineering templates, assessment tools, and customer value journey documentation including further development of value measurement frameworks
• Assist with customer value story compilation and quantified success documentation for various industries, company sizes, and implementation scenarios as may be applicable
• Research new value engineering methodologies and customer success measurement techniques to make value assessments and business impact reports more accurate and compelling
• Research developing approaches to measuring security culture improvement and human risk reduction in relation to new evolving security awareness technologies
• Complete projects related to value engineering framework development and customer outcome analysis as assigned
• Research varying quantitative and qualitative measures that demonstrate security awareness program effectiveness and business value

Value Engineering Intern

Customer Success Manager

• Build and maintain strong relationships with MSP partners
• Guide partners through structured onboarding for each new customer deployment
• Track customer usage patterns, adoption metrics, and health indicators across partner's portfolio
• Conduct regular check-ins and quarterly business reviews with partner stakeholders
• Collaborate with technical support, pricing specialists, and internal teams
• Identify and pursue expansion opportunities within your partner portfolio
• Use available tools, gather partner feedback, and share insights to improve partner experience
• Maintain accurate, up-to-date records in Salesforce

Sales Development Representative

Account Manager, SMB

Compliance Intern

Instructional Designer, Product

Channel Account Manager

Account Executive – ENT/Strategic

Corporate Counsel I, Sales

Sales Engineer

Entry Level Sales Representative

Competitive Intelligence Analyst

Entry Level Sales Representative

Business Development Representative

Strategic Account Director

Value Engineering Intern

Partner Success Manager – MSP Per Client