KnowBe4

Sales Engineer

• Product Demonstrations: Support sales reps in clear, engaging product demonstrations, assisting them in showcasing our platform's features and capabilities.
• Technical Support: Partner with sales representatives throughout the deal cycle to answer technical questions, address concerns about product limitations or integrations, and provide accurate information that keeps opportunities moving forward.
• Proof of Value Execution: Lead structured POV engagements following established guidelines, working directly with prospect teams to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
• Customer Discovery: Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments, and gather the information needed to position our solution effectively.
• Problem Resolution: Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
• Sales Collaboration: Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business.
• Continuous Learning: Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.

Financial Planning and Analysis

• Monitor and analyze cloud spending, identifying cost trends and opportunities for savings.
• Collaborate with teams to develop budgets and forecasts, and ensure financial accountability through cost management mechanisms.
• Manage vendor relationships, including renewals, licensing, and budget oversight for all Engineering-managed vendors.
• Provide actionable financial reports and educate teams on best practices in cloud cost management.

Financial Operations Analyst

Social Media Manager

• Develop and execute on global social media strategy; channel-by-channel for organic and paid including identified goals, audiences, content balance and measure of success for channels including LinkedIn, Facebook, X, and YouTube.
• Manage our social agency, guiding the day-to-day operations of calendar and content creation, approvals and scheduling, and paid campaigns.
• Create and oversee engaging social media campaigns to support marketing efforts, including Demand Gen, Product Marketing, Events, and International Marketing. Work cross-functionally with other teams to support their initiatives.
• Collaborate with the Marketing team to maintain a consistent brand voice and message across all social channels.
• Work closely with our PR team and Evangelists to plan out engaging thought leadership and SME content.
• Own Community Management for our active social channels.
• Craft landing pages and lead generation forms for our content to distribute through relevant social channels.
• Analyze performance to evolve/optimize overarching strategy. Actively recommend new ways to improve engagement on all social media platforms and initiatives.
• Stay on top of trends in Social Media strategy, channels, design, applications, and tools to keep us ahead of the curve.
• Oversee and manage internal documentation of social best practices and guidelines.
• Lead agile project management initiatives to enhance social media campaign efficiency.

Senior Social Media Manager

Security Engineer

• Analysing trends and patterns in large data-sets to establish threat trends across regions, industries and business segment sizes.
• Have a passion for cyber security and thrive on solving difficult and complex problems.
• Have a genuine interest in mitigating phishing attacks and be familiar with recent vulnerabilities in our space.
• Investigate phishing emails and have an understanding of Malware Analysis (Configuration of isolated Malware Analysis VM, Identification of File Formats, Basic Static & Dynamic analysis)
• Experience with Threat Actor Tools and techniques
• Enjoy sharing their knowledge and working with team members and external stakeholders.
• Ability to communicate threat knowledge in a customer facing environment
• Assist and enable various departments within KnowBe4 with Threat Intelligence
• Triage, investigate, and respond to alerts coming in from the Knowbe4 email platform efficiently and without support.
• Independent research projects to contribute regularly to external-facing Knowbe4 Threat Labs content, such as blogs

Cybersecurity Threat Researcher

Marketing

• Plan and manage partner marketing activities within budgetary guidelines and deadlines
• Execute strategic partner marketing programmes with extreme ownership, attention to detail and commitment to tracking success
• Identify and create quarterly plans with partners best fit for joint marketing based on programme metrics
• Partner with regional sales, channel sales, and field marketing to offer consultative support as the partner marketing expert, advocating for the power of through-marketing
• Nurture and build strong relationships with internal stakeholders including channel sales, partner programme office, field marketing and other marketing team members
• Stay in the know about channel and marketing best practices

Channel Marketing Manager

Executive Assistant

• Provide general administrative support to the CHRO and People Operations
• Manage the calendar and schedule meetings for CHRO
• Handle meeting logistics including the set up and /or clean up (when necessary)
• Complete monthly expense reconciliation for CHRO’s corporate credit card and out of pocket expenses
• Send out-going mail and/or packages as needed
• Coordinate CHRO’s travel itineraries, flights, hotel accommodation, rental car and other travel needs
• Support external requests for speaking engagements, awards, etc.
• Complete research projects as assigned by CHRO
• Document preparation & management for CHRO
• Effectively manage time, prioritize work, anticipate needs, and multitask across many assignments & projects
• Create presentations/reports as directed by the CHRO
• Errands as needed for CHRO and People Operations
• Greet and direct external visitors and visiting team members
• Secure appropriate signatures and track documents through the approval process on behalf of the CHRO
• Maintain the highest level of professionalism and confidentiality

Executive Assistant, People Operations

Account Executive

• Promote and sell KnowBe4’s range of products and services
• Identify and close net new customers they’re assigned
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects
• Forecast new business prospects that result in successful client relationships and sales
• Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
• Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate new sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy

Account Executive – ENT/Strategic

Customer Success Manager

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Company’s CRM

Customer Success Manager, Spanish Speaking

SEO Marketing

• Own the end-to-end identification and execution of a full-funnel keyword strategy, targeting high-intent keywords, head terms, and "question-based" queries to drive qualified organic traffic.
• Actively monitor keyword performance and implement on-page optimization tactics to secure "Position 1" rankings
• Regularly analyze competitor keyword profiles to identify missed opportunities and recapture market share
• Develop and execute strategies to ensure brand authority within AI-generated answers and LLMs and conversational search platforms.
• Identify audience-aligned prompts and optimize site architecture to ensure brand content is selected as the "preferred answer" for generative search responses
• Utilize AI personas to simulate diverse user journeys, refining how the brand is perceived and synthesized by various AI models and LLMs.
• Manage site structure, 404/redirect mapping, and crawlability while optimizing Core Web Vitals to ensure a frictionless, high-speed user experience.
• Implement sophisticated Schema Markup to provide explicit context and authorship signals to modern AI crawlers.
• Partner with content teams to develop optimized content
• Execute precise optimizations for page titles, meta-descriptions, H1-H4 tagging, and internal linking structures to maximize relevance and ranking power.
• Monitor and report on traditional rankings and GEO using Conductor, GA4, GSC, and emerging AI-tracking platforms.
• Deliver monthly executive summaries tracking Share of Voice (SOV), conversion patterns, and the overall ROI of organic search efforts.
• Act as the primary bridge between Marketing, Product, and Engineering to evangelize SEO/GEO best practices, ensuring all digital initiatives are built to scale within an evolving, AI-first search landscape.

Organic Search Manager

Performance Marketing

• Manage and optimize demand generation channels to achieve company goals for pipeline growth and opportunity creation.
• Identify, evaluate, and manage marketing agencies, vendors, and platforms to scale reach and improve lead quality.
• Measure program effectiveness using channel and vendor-specific reports, internal dashboards, and CRM data to drive continuous ROI improvement for both global and regional initiatives.
• Identify and test new marketing programs, such as paid search, social, and display experiments, to diversify lead sources.
• Collaborate closely with the Web and Campaigns teams to ensure a seamless user journey and consistent brand messaging across all touchpoints.
• Review and approve promotional content such as webinar abstracts, landing pages, emails, and digital ad copy.
• Stay up-to-date with full-funnel digital marketing trends and potential new channels and strategies to keep the organization ahead of the curve.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Senior Manager, Demand Generation

QA Engineer

• Develop and implement comprehensive test strategies for MIS systems and projects
• Create detailed test plans and test cases for new features, enhancements, and integrations
• Maintain QA best practices and standards across all platforms
• Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance
• Proactively dig into requirements documentation to thoroughly understand system functionality
• Perform thorough manual testing across the full spectrum of MIS applications and software
• Execute functional, regression, integration, and user acceptance testing
• Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements
• Conduct performance and load testing when necessary
• Design, develop, and maintain automated test scripts to appropriately support a variety of applications
• Identify opportunities and implement test automation for repetitive testing scenarios
• Continuously improve test automation coverage and efficiency
• Identify, document, and track software defects using appropriate tools
• Analyze and document bugs and errors discovered during testing phases
• Provide clear, detailed reproduction steps and supporting evidence for identified issues
• Collaborate with developers to ensure timely resolution of issues
• Perform root cause analysis on critical bugs to prevent recurrence
• Test integrations between systems to ensure data consistency, data flow, and functionality
• Verify end-to-end business processes that span multiple systems
• Rapidly gain understanding of business workflows to provide meaningful QA feedback
• Prepare detailed test reports and quality metrics for stakeholders
• Maintain up-to-date test documentation, including test cases and procedures
• Report test results in a clear, concise manner for both technical and non-technical stakeholders
• Develop comprehensive test plans that align with business requirements
• Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle
• Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate
• Work closely with teams to resolve identified issues
• Stay updated on the latest QA methodologies, tools, and best practices
• Propose and implement process improvements to enhance testing efficiency and effectiveness

QA Engineer – MIS

Engineer

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure products for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Snr. Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Professional Services Engineer

Administrative Assistant

• Maintain a proactive, highly organized approach and confident partnership with the leadership team to anticipate and support their needs, including the organization of travel and accommodations, calendar management, and secretarial support.
• Organize, schedule, and attend meetings as necessary. May also be asked to take notes / meeting minutes.
• In coordination with Snr. Director of HR Operations & Services, coordinate and execute special office events that enhance company culture, including attending global culture meetings and keeping employees informed of events and activities happening company wide, bringing creativity, energy, and an engaging presence to all initiatives
• Receive, set up, and break down catered meals for the office as well as manage shipping needs and maintain essential supplies in coordination with the HR Coordinator, fostering an efficient workplace environment.
• Support with keeping inventory and stocking of office snacks, ensuring a well-stocked and organized pantry for employees, this includes coordinating with Snr Dir of HR Ops & Services to ensure the coffee machine is filled with coffee, emptying the bucket in the machine, receiving the vendor to stock up supplies etc.
• Oversee reception duties, including greeting and assisting any office visitors including executive visitors, vendors, and contractors, ensuring a positive and hospitable office atmosphere for all guests. This includes providing support for visiting executives, including assisting with logistics and recommending hotel accommodations as needed.
• Greet and assist new employees on their first days, helping them acclimate to the office and creating a welcoming and supportive experience. In Coordination with the HR Coordinator implement the in office orientation of new hires.
• Stay in tight communication with employees of any requests, support they need and coordinate with the appropriate executives on these points as needed.
• Coordinate with Snr Dir of HR Ops & Services of any new requests for the breakroom from employees.

Office Manager

Product Manager

• Champion the integration of gamification frameworks (achievements, badges, leaderboards, or narrative-driven learning) to increase user motivation and retention across the entire product suite.
• Deep empathy of our users pain points and goals, mapping out their security awareness journey and identifying key moments where our learning experiences can make the most impact.
• Leverage your data analysis skills to uncover insights that will shape our product strategy, ensuring we're always one step ahead of emerging security threats.
• Balance the delicate ecosystem of marketing goals, business objectives, and user needs to create learning experiences that are both effective and engaging.
• Work across engineering and design teams to ensure all end user facing experiences feel like a single, unified ecosystem rather than disparate tools.
• Be a capable manager and leader of people, with the potential for two or more direct reports.
• Be a thought leader in the industry, presenting at our KB4CON, authoring roadmaps, and conducting webcasts that position KnowBe4 as the go-to expert in security awareness.
• Manage the ideation process for new product features and enhancements ensuring what we produce is valuable, viable, feasible, and usable.
• Gather requirements through multiple sources, such as feature requests, customer surveys, and interviews.
• Communicate product details with stakeholders, including executive, marketing, and sales teams.
• Maintain respective product delivery roadmap and ensure desirable product operation.
• Build and maintain business cases for KnowBe4 products by collecting, analyzing, and transforming product metrics such as ROI and adoption by feature.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Sales Engineer

Financial Operations Analyst

Senior Social Media Manager

Cybersecurity Threat Researcher

Channel Marketing Manager

Executive Assistant, People Operations

Account Executive – ENT/Strategic

Account Executive – ENT/Strategic

Customer Success Manager, Spanish Speaking

Organic Search Manager

Senior Manager, Demand Generation

QA Engineer – MIS

Professional Services Engineer

Office Manager

Senior Product Manager, End User