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KnowBe4

Customer Implementation Specialist

KnowBe4

Customer Implementation Specialist ensuring seamless onboarding for KnowBe4 security products. Collaborating with teams to deliver value quickly.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead the onboarding and implementation process for new customers
  • Collaborate with CSMs and Sales to understand customer goals
  • Provide hands-on support during platform setup
  • Act as the primary point of contact for customers during implementation
  • Ensure a smooth handoff from Sales to Customer Success
  • Conduct regular check-ins with customers
  • Document implementation steps and create knowledge base articles
  • Coordinate with technical support
  • Identify opportunities to improve the customer onboarding experience
  • Work with existing customers to integrate all products/features

Requirements

What you’ll need
  • Associate’s Degree or equivalent work experience and education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM
  • Experience with Microsoft Excel and Word
  • Experience with Gmail and Google Docs
  • Experience with web Browsers (Chrome, Internet Explorer, etc.)
  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager
  • Strong verbal and written communications
  • Excellent time management and organization skills
  • Superior customer service skills
  • Strong collaborative and team work skills
  • Basic technical understanding of the KnowBe4 platform
  • Ability to work with minimal supervision
  • Ability to build rapport with customers via phone, email and video conferencing

Benefits

Comp & perks
  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses
  • modern work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SalesforceCRMMicrosoft ExcelMicrosoft WordGmailGoogle Docsweb BrowsersIT SecurityKnowBe4 platform
Soft Skills
verbal communicationwritten communicationtime managementorganizationcustomer servicecollaborationteamworkrapport buildingproblem-solving
Certifications
Associate’s Degree