Analyst

• Create, structure, and maintain Product Configuration Specifications (PCS) in SAP and Enovia
• Develop and update KMAT Models, KMAT Phantoms, Bills of Materials (BOMs), and related attributes
• Execute and review Engineering Change Orders (ECOs) related to configuration content
• Validate and test VC updates in SAP by creating quotes and reviewing rule behavior
• Drive accuracy of sales orders (SO)
• Conduct quote reviews to confirm configuration validity prior to customer order creation
• Support order administrators and sales teams on configuration concerns
• Partner with cross-functional teams to ensure operational readiness
• Chair and run Order Review meetings to drive SO accuracy

Configuration Analyst

Support Engineer

• Respond to ongoing technical issues of KLA equipment
• Assist field engineers in diagnosing, troubleshooting, and debugging equipment and systems
• Collaborate with specialists and teams to resolve technical issues
• Create document content relative to troubleshooting processes
• Travel within the region and worldwide to support escalated issues on-site

Technical Support Engineer

Developer Relations

• Architect and implement solutions to optimize developer inner and outer loops, including workflow automation, CI/CD pipelines, and infrastructure-as-code (IaC).
• Continuously evaluate and integrate open source and commercial tools to improve developer experience and operational efficiency including how to best leverage Artificial Intelligence.
• Champion process improvements to increase developer intensity.
• Mentor other engineers on containers, DevOps methodologies, and infrastructure automation.
• Resolve complex issues related to platform reliability, performance, and security, both proactively and reactively in engineering and field implementations.
• Work with platform team members, software engineers, SREs, product managers, and security to translate business needs into technical solutions that evolve the platform capabilities.
• Stay ahead of industry trends, emerging technologies, and evolving practices in cloud-native computing, DevOps, and techniques to continuously improve DevEx.

Senior Software Engineer – Platform, DevOps, Developer Experience

Backend Engineer

• Maintain performance and productivity of our products through a flexible portfolio of services
• Proactively manage tools to identify and improve performance
• Provide expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems
• Ensure worldwide availability of parts

Server Engineer

Product Manager

• Process mapping: To identify the opportunity matrix in existing process flow at customer sites.
• Qualifying an opportunity
• Work with UK Product Managers to decide if we want to compete based on knowledge of the application
• Review competitive and commercial situation, strategic value.
• Customer road map: Identify N+1 and N+2 process requirements
• Report back to product management.
• Sales support Once an opportunity is qualified
• Work closely with Sales team providing answers to questions from the customer/sales team.
• Conference calls and/or visiting the customer progress the opportunity through discussion and presentation.
• Assisting the UK Product Management team and experts in the Business Units (BU) in answering purchasing specifications.
• Providing inputs to the Contract Managers for accurate quoting (Draft System Configuration Details).
• On-site Evaluation tool management
• Be a single point of contact between field team and Factory
• Keep track of progress of evaluation
• Explain the progress made and highlight if any CIPs are needed
• All these should be backed up by data generated onsite
• Develop information sources
• Develop contact at customers and suppliers
• Brief analysts in factory (market intelligence).
• Sharing the information gathered with Product Management & the BU.
• Customer Demos For qualified opportunity that need demo
• Discuss the demo requirements in detail
• Co-work to complete the demo request form
• Review it with the customer and BU.
• Take part in live demo on a case by case basis
• Competitor analysis Using a variety of information sources, learn about our competitors’ products in terms of specifications, pricing, development plans etc.
• Assist the Product Managers in maintaining a competitor database.
• Tool performance & CIPs: Review tool performance and determine if existing CIPs helps or new CIPs are needed.
• Market research Develop an understanding of regional market and trends using knowledge gained from customers, suppliers, analysts (including our own Market Analyst), conference papers, internet research, etc.
• Product promotion Attend trade shows and conferences.

Regional Product Manager – SPTS

Human Resources

• Apoio em todos os subsistemas de Recursos Humanos:
• Aquisição de talentos para todas as posições e áreas do escritório (com foco em vagas jurídicas) através da plataforma GUPY;
• Recrutamento e seleção: triagem de currículos, divulgação de vagas, aplicação de estudos de casos, realização de entrevistas;
• Atualização de plataformas e ferramentas da área de gestão de pessoas;
• Avaliação de competências em plataforma;
• Políticas e procedimentos de Gestão de Gente;
• Pesquisa de clima e engajamento;
• Ações relacionadas a cultura organizacional;
• Onboarding;
• Ações direcionadas a retenção;
• Indicadores de gestão de pessoas.

Analista de RH Júnior

Customer Support

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.
• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Facilitate teamwork among departments, groups, and individuals focusing on what's best for KLA overall.
• Efficiently manages people and resources to drive productivity and operational excellence.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Execution tool Warranty and FPA acceptance process, and reviews warranty claims.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Manages market research to determine special pricing for nonstandard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Provide pre-sales and post-sales service to customers.

Customer Service Manager

Field Engineer

• Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving
• Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime
• Understand the interaction between mechanical, electrical, and software systems to support system performance and stability
• Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions
• Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance
• Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships
• Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement
• Analyze system logs and performance data to identify root causes and recommend improvements
• Participate in internal and customer training programs to stay current with product updates and industry trends
• Travel to customer sites for installations, upgrades, training, or urgent support needs
• Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs
• Follow all safety protocols and ensure compliance with company and customer standards during service activities

Customer Service Engineer, Dresden

AI Engineer

• Assist the Chief Legal Officer in identifying and implementing AI tools to optimize legal services to the organization
• Collaborate with stakeholders in legal, IT and cybersecurity on implementation of AI to streamline and expedite legal workflows and drive efficiencies
• Support each of the global organizations within legal—compliance, contracts, corporate services/governance and M&A, employment, and IP in leveraging technology to manage the complex and rapidly changing laws and legal workflow applicable to a highly successful semi-cap business
• Willingness to assist with other legal tech matters as needed—including cybersecurity and data privacy

Legal Operations – AI Lead

• responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites
• represent the company to the customer and assumes accountability for customer satisfaction with service
• assure the operational quality of the system equipment and coordinate actions with customers to minimize down-time
• evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site
• repair and modify equipment at customer facility
• prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
• prepare quotes for customers based on labor, travel expenses incurred, and parts needed

Customer Support Engineer

• Gathering data from various sources (databases, APIs) and preparing it for analysis
• Using statistical techniques to analyze data, identify trends, and answer key business questions
• Creating clear reports, dashboards, and visualizations (charts, graphs) to present findings to stakeholders
• Working with technical (IT, Data Scientists) and non-technical (management, marketing) teams to understand needs and deliver insights
• Providing data-driven recommendations for business strategy, process improvements, and identifying new opportunities

Customer Service Engineer

Attorney

• Monitoring administrative proceedings before bodies such as state and municipal Departments of Finance (Secretariats of Finance);
• Organizing and updating internal controls and case tracking spreadsheets;
• Assisting in the analysis of notices of assessment, tax notifications and other documents related to administrative tax litigation;
• Preparing drafts of procedural documents of low complexity;
• Researching case law and tax legislation applicable to ongoing cases;
• Supporting deadline management and administrative diligences;
• Liaising with internal departments to gather information and documents necessary for administrative defense.

Legal Intern – Administrative Tax Litigation

Engineer

• Conduct pre-installation meetings to understand and document customer-specific requirements
• Develop action plans to meet unique customer needs and validate deliverables
• Perform full system installations to meet KLA specifications, including physical install and connection, precision alignment and calibration, wafer handler robot setup, and teaching
• Troubleshoot complex system issues using data analysis and structured problem-solving methodologies
• Lead post-installation meetings to verify tool performance and ensure customer satisfaction
• Deliver training on new product installations to global customer support teams

Product Install Engineer

• Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve.
• Assist field engineers in diagnosing, troubleshooting, and debugging sophisticated optical/electro/mechanical equipment, computer systems, coupled with software solutions.
• Collaborate with specialists and other teams to craft an optimized plan of action to resolve the technical issues and recover equipment functionality to customer satisfaction.
• Travel within the region and worldwide to support escalated issues on-site on short notice.

Tech Support Engineer, SWIFT

Manager

• Responsible for the timely and successful installation of KLA products at customer sites
• Scheduling of resources and management of the overall installation process
• Directly manages a team of Product Install Engineers and Application Engineers
• Oversee installation performance to ensure projects are completed according to plan
• Proactively escalate issues to appropriate functional groups
• Participate in SAMs and communicate project status to all stakeholders