Support Engineer

• Procedure Validation & Improvement: Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment
• Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs)
• ICR Lifecycle Ownership: Manage the end-to-end lifecycle of ICRs, from submission through resolution
• Coordinate tool validation, stakeholder communication, and post-release reviews
• Escalation Handling & POA Execution: Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs)
• Collaborate with engineering and service teams to ensure timely resolution
• Cross-Regional Support & Shift Coverage: Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models
• Ensure seamless handoffs and consistent customer experience across global hubs
• Technical Documentation & Knowledge Transfer: Maintain organized documentation of tool issues, fixes, and best practices
• Contribute to internal knowledge bases and training materials
• Customer Engagement & Case Intake: Interface with field teams and customers to intake support cases using structured engagement forms
• Gather detailed logs, problem statements, and target metrics for efficient troubleshooting
• Tool & Subsystem Expertise: Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID)
• Support diagnostics and contribute to subsystem-level issue resolution.

Technical Support Engineer, Ebeam – High Vacuum

Manager

• Working closely with all members of the Corporate Facilities team, Contractors, Architect / Engineering Firms, Consultants, Regulatory, as well as KLA’s internal teams from Legal, Real Estate, Finance, Purchasing, and Insurance
• Take ownership of cost, schedule, and contracts for all capital projects
• Coordinate with all GWS team members to coordinate the executive level reporting on a monthly and quarterly basis such as MBR, QBR, Strat Plans and FRAMs
• Responsible for issuing project level and portfolio level reports supporting the GWS team in bringing together project level information to support the Long-Range Plan
• Developing, with the project team, project funding documents, assisting in budget, schedule, organisational change, cost and schedule risk analysis, cash flow analysis, and developing historical cost data for benchmarking purposes
• Review and analyse engineering and contractor cost estimates, bids, change orders, invoices, labor rates, physical engineering/construction progress
• Responsible for budgeting, tracking, and controlling KLA costs as well as engineer/contractor costs
• This role requires the PCM to be onsite
• Travel ~ Up to 30% (Primarily Europe with occasional travel to APAC sites)

Project Controls Manager – Global

Technical Program Manager

• Drive and support multiple multi-functional digital transformation programs within the engineering organization
• Build and maintain program plans, schedules, dependencies, and risk registers
• Track progress against milestones and proactively communicate status, risks, and trade-offs to stakeholders
• Contribute to initiatives that establish and strengthen digital threads across requirements, system architecture, develop, verification, manufacturing, and service
• Support coordination of integration efforts between systems such as CAD, PDM, PLM, MBSE, and ALM / program management platforms
• Engage directly with engineering teams to understand current-state workflows and identify improvement opportunities
• Help translate engineering and business needs into clear program scopes, requirements, and delivery plans
• Support program governance structures, decision tracking, and issue partner concern paths

Technical Program Manager – Engineering Digital Transformation

• Drive and support multiple multi-functional digital transformation programs within the engineering organization
• Build and maintain program plans, schedules, dependencies, and risk registers
• Track progress against milestones and proactively communicate status, risks, and trade-offs to stakeholders
• Coordinate work across engineering teams, IT partners, tool owners, and external vendors as needed
• Contribute to initiatives that establish and strengthen digital threads across requirements, system architecture, develop, verification, manufacturing, and service
• Support coordination of integration efforts between systems such as CAD, PDM, PLM, MBSE, and ALM / program management platforms
• Partner with technical leads to understand data flows, interfaces, and integration constraints
• Ensure program work align with broader engineering architecture, process, and scalability objectives
• Engage directly with engineering teams to understand current-state workflows and identify improvement opportunities
• Help translate engineering and business needs into clear program scopes, requirements, and delivery plans
• Participate in working sessions, reviews, and planning forums with cross-disciplinary teams
• Balance standardization goals with practical adoption considerations across diverse product teams
• Support program governance structures, decision tracking, and issue partner concern paths
• Identify and manage risks related to technical complexity, interdependencies, and organizational change
• Assist with rollout and adoption activities, including documentation, communication, and feedback mechanisms

Product Marketing

• The GSS Field Marketing position will focus on a region or a specific customer.
• Our field marketing team will work closely with the General Managers, Account Managers, Technical Engagement / Apps and Service teams in the following areas to achieve the following service business goals:
• Understand the customers' environment and develop insights into the customers business objectives, growth strategy and technical and operational challenges they face in their semiconductor fabrication operations.
• Track service business key performance indicators (KPIs) within the regions by product and by customer such as service contract average selling price (ASP), market share (MS) and gross margins (GM) and develop plans to achieve or exceed the target KPIs.
• Conduct service forums with the account teams and customers to ensure customers understand the complexity of KLA products and the value of service contracts with respect to the tool availability targets, tool performance specification and other attributes of the service contract offerings.
• Drive the penetration, share and adoption of service initiatives (Analytics, A@P, Enhancements, CIPs) by collaborating with the account teams and service sales to develop customer value message and ROI for the enhancements use cases.
• Work with Product Marketing to execute market validation surveys for the product enhancement roadmap.
• Drive customer experience improvement programs through specific customer engagements to ensure that service execution achieves the target tool availability, tool performance, spares delivery and customer engineering response times committed in the service contract offerings.
• Develop proactive customer communication strategies to inform the customer of risks to service execution and where appropriate, plans to address the risks such as mitigation or resolution of those risks.

Product Marketing Manager

Account Manager

• Practice KLA core value behavior; customer focused and competitive mindset (ownership, pro-activeness, take one step in advance) and be a role model to other employees.
• Be the owner of the service business in the assigned area.
• Lead and drive the business results to meet or exceed the target, with outstanding KPIs
• Collaborate with other teams in the company such as service manager, account manager and regional administration while driving business through professional execution of GSS management strategies in assigned
• Understand the requirements and processes of the company in business, work closely with other functional teams in KLA such as Finance, Internal Audit and Trading Compliance to comply
• Build strong relationships with customers, manage business situations, understand the customer’s needs, be creative to resolve customer issues
• Act as an expert in customer’s business so that bring the thought leadership to customer that allow customer to grow further by recommending proper product portfolios / solutions
• Generate service opportunities by assisting customer in acquiring a vision for “unknown gains”
• Identify and manage service business opportunities based on analysis of customers' needs and technical knowledge of product capabilities and limitations and coordinated internally
• Understand competitor strengths and weaknesses
• Create the value proposition to customer based on review and analysis of benefit, cost and value company can deliver
• Have a shared responsibility with Service Managers and Account Managers for the customers’ business with KLA [both Sales & Service] and work with the different stakeholders within the company in order to ensure customer satisfaction.
• Participate in sales & marketing activities, trade show; read related publications in order to obtain information about market condition and business trend and industry development, keep management updated

Service Sales Account Manager

Artificial Intelligence

• Identify and define high‑impact AI use cases across HR functions, translating business needs into viable AI solutions
• Benchmark emerging AI capabilities, tools, and market trends to inform enterprise HR AI roadmaps
• Prototype, test, and deploy AI solutions within Workday and adjacent HR systems
• Implement and sustain AI‑powered automations and workflows that improve efficiency and cycle time
• Ensure AI solutions align with enterprise AI governance, ethics, security, and compliance standards
• Maintain AI documentation, lifecycle management, and audit readiness
• Partner with HR Operations to redesign workflows and enable AI adoption
• Drive measurable productivity, quality, or experience improvements through AI
• Lead and coordinate AI initiatives across HR Systems, Operations, and Analytics portfolios

AI Systems and Operations Specialist

Data Scientist

• Partner with HRBPs, COEs, and HR leadership to frame business questions, define hypotheses, and translate needs into analytics solutions across descriptive, predictive, and prescriptive use cases
• Analyze workforce data using statistical and analytical methods to identify key patterns, drivers, and relationships (e.g., engagement, attrition, mobility, hiring outcomes)
• Design, build, validate, and maintain predictive models (e.g., attrition risk, internal mobility, workforce demand, workforce planning, TA funnel outcomes), including feature engineering, evaluation, and ongoing monitoring
• Design and build AI analytic tools to help with the acceleration of data insights
• Own end‑to‑end analytics delivery for more advanced analytics use cases from data exploration and modelling through insight generation, storytelling, and clear recommendations for decision‑makers
• Develop reusable analytical assets (model templates, code libraries, documented methodologies, metric definitions) to enable scalable and repeatable analytics across HR
• Ensure data integrity and reliability by auditing datasets, diagnosing issues, and implementing data quality checks and controls
• Collaborate closely with HR Data Engineering and IT to improve datasets, pipelines, and the overall analytics foundation (Workday/Prism and other Analytics platforms and external sources)
• Establish and follow data privacy, ethics, and governance practices for employee data, including appropriate use, fairness and bias considerations, transparency, and access control
• Contribute to the HR analytics roadmap by identifying high‑value predictive use cases and opportunities to automate insight delivery

HR Analytics Data Scientist

Engineer

• Primary responsibility is to achieve predictable Cycle Times and Warranty Starts for new tools installed at customer sites.
• Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing and repairing of highly complex capital equipment.
• Represents the company to the customer and assumes accountability for customer satisfaction with all installation-associated activities.
• Assures operational quality of system equipment.
• Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility.
• Seeks warranty sign-off on newly installed tools.

Product Install Engineer – Extensive Travel Required

• Build and maintain strong customer relationships at all levels
• Manage field service operations for our customers in Central Europe
• Ensure effective coordination of service operational activities
• Support account teams in achieving regional objectives

Service Manager

Systems Engineer

• Configuration of planning parameters and business logic within the service inventory planning system related to demand forecasting, inventory optimization, replenishment and supply processes
• Identify and document requirements for enhancements and work with internal and external teams to complete successful development and implementation
• Evaluate the impact of configuration changes on downstream planning, execution, and reporting, and communicate impacts clearly to stakeholders
• Perform ad hoc analytics using a variety of tools and data sources
• Define and/or develop analytical tools in PowerBI and other data visualization technologies
• Identify opportunities to enhance data reporting landscape
• Design and execute functional testing for configuration changes, new features, and enhancements
• Validate planning outputs against business expectations and real‑world results
• Identify opportunities to simplify configurations, standardize logic, and improve system usability and scalability
• Maintain clear documentation of system configuration, planning logic, assumptions, and data design
• Support knowledge transfer, training, and enablement for business users and partners
• Act as a subject matter expert for the service inventory planning system

Service Inventory Planning Systems Analyst

Service Inventory Planning Analyst

• Design and deliver role‑based AI literacy and enablement experiences for executives, managers, employees, individual contributors and HR teams
• Translate complex AI concepts into clear, practical guidance tied to real work and workflows
• Develop learning journeys covering AI fundamentals, responsible AI, prompt literacy, use-case thinking, and role-specific applications
• Support the development and rollout of AI usage guidelines and guardrails
• Coach leaders to model responsible AI use, set clear expectations, and actively sponsor adoption within their teams
• Support managers in addressing workforce concerns and in reinforcing new AI‑enabled ways of working
• Enable employees to identify tasks and workflows that can be augmented by AI
• Upskill HR partners to lead AI enablement
• Facilitate workshops, hands-on labs, and enablement sessions
• Gather feedback and insights to continuously improve AI enablement programs

AI Workforce Consultant

• Partner with business, HR, IT, and functional leaders to accelerate AI fluency and responsible adoption
• Design and deliver role-based AI literacy and enablement experiences for various stakeholders
• Develop learning journeys covering AI fundamentals, responsible AI, prompt literacy, and role-specific applications
• Coach leaders to model responsible AI use and actively sponsor adoption within their teams
• Enable employees to identify tasks and workflows that can be augmented by AI
• Assess workforce readiness for AI including skills, roles, and operating models
• Educate employees on responsible AI use, data privacy, security, and ethical considerations
• Define and track success metrics for continuous improvement of AI enablement programs

• Serve as a HR subject‑matter expert on AI, including generative AI, copilots, analytics, and AI‑enabled HR platforms.
• Support HR team members and HR AI Champions to translate enterprise AI strategy and governance into practical HR use cases, standards, and guidance.
• Own and manage the HR AI roadmap, including pilots, scaled deployments, and continuous improvement initiatives.
• Drive adoption of approved AI tools within HR by embedding them into workflows, processes, and operating rhythms.
• Embed responsible AI principles privacy, fairness, transparency, and human oversight into HR AI programs.
• Partner with SVP of Talent to define success metrics for HR AI adoption.

Technical Support Engineer, Ebeam – High Vacuum

Project Controls Manager – Global

Technical Program Manager – Engineering Digital Transformation

Technical Program Manager – Engineering Digital Transformation

Product Marketing Manager

Service Sales Account Manager

AI Systems and Operations Specialist

HR Analytics Data Scientist

Product Install Engineer – Extensive Travel Required

Service Manager

Service Inventory Planning Systems Analyst

Service Inventory Planning Analyst

AI Workforce Consultant

AI Workforce Consultant

AI Human Resources Programs Manager