Hospital Customer Service Representative
Revco Solutions
AMS360 Support Specialist
King Insurance Partners
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $77,000 per year
Job Level
Mid-LevelSenior
About the role
- Support to all users on AMS360 and all ancillary products post-converting to AMS360.
- Be a collaborative force, consistently embodying teamwork, motivation, positive behavior, and a dedication to achieving our collective goals and objectives.
- Collaborate extensively with cross-functional teams across King to ensure quality control and consistency and will work alongside multiple strategic service providers.
- Uphold a sense of urgency and consistently meet deadlines.
- Exhibit outstanding written and verbal communication skills, including the ability to actively listen and proactively solve issues with minimal assistance.
- Showcase excellent time management and prioritization skills.
- Assist in support issues for users once they are live on AMS360.
- Provide advanced training to users as needed.
- Work with Vertafore Support as needed to resolve issues identified.
- Assist in operations/servicing related configuration of AMS360 including download.
- Onboard and Offboard AMS360 users including revising Security as needed.
- All other duties as assigned.
Requirements
- Bachelor's degree or an equivalent combination of education and experience is required.
- A minimum of 3 years of experience in the insurance industry or software is mandatory.
- You must have a minimum of 3 years of experience using AMS360 agency management software.
- Experience with ImageRight, Agency Zoom, BenefitPoint, InsurLink, and PL Rater strongly preferred.
- Experience in implementing PL Rating, Insurlink, and Work Smart is preferred.
- Proficiency in administrative tasks and computing skills, including Microsoft Office applications (Word, Excel, and PowerPoint), is expected.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with employer match
- Short-Term Disability (employer paid)
- Long-Term Disability (employer paid)
- Life Insurance
- Employee Assistance Program
- Generous PTO Policy
- Tuition Reimbursement
- Employee Referral Program
- Growth and advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AMS360ImageRightAgency ZoomBenefitPointInsurLinkPL RaterPL RatingWork SmartMicrosoft Officeadministrative tasks
Soft skills
teamworkmotivationpositive behaviorcommunication skillsactive listeningproblem-solvingtime managementprioritizationcollaborationsense of urgency
Certifications
Bachelor's degree
