Kinaxis

Support Engineer

• Investigate, research and resolve issues in a timely fashion while maintaining communication with customers on status, roadblocks and timelines.
• Respond to customers’ queries by determining nature and likely causes of issues, recommend corrective actions or guide customers through resolution.
• Follow up with customers ensuring recommendations and steps taken continue to fit customer expectations, recommend further action where necessary.
• Assume role of Triage, as scheduled, to review newly acquired cases ensuring all key documentation / information is included, assigning cases to appropriate agents based on team matrix and updating case statuses as required.
• Determine potential root causes for reported customer issues, going beyond the presented issue to identify true issues, challenges and recommend appropriate solutions to mitigate future impacts
• Respond to monitoring alerts from customer environments
• Perform daily application administration functions for on-demand hosted customers and on premise remote-administration customers
• Handle all assigned cases within specified SLA response times
• Create knowledge base articles related to a particular affinity
• Liaise and coordinate with other departments to respond to and resolve urgent, critical and/or complex issues and inquiries
• Participate in on-call duty rotation and after-hours environment maintenance

Technical Support Analyst – EMEA Shift

Solutions Engineer

• Define and own the ES solution architecture—including functional design, data structures, constraint models, integrations, and system behavior—working in close partnership with the Solution Architect, where present, to ensure alignment with the overall end ‑ to ‑ end solution architecture.
• Facilitate detailed scheduling blueprint sessions that translate manufacturing requirements into scalable configurations, defining heuristics, dispatch rules, look-ahead behavior, changeover logic, and constraint-resolution strategies for complex production environments.
• Identify risks throughout the project lifecycle and develop mitigation strategies to ensure successful deployments.
• Troubleshoot complex scheduling behavior and resolve data configuration issues, providing root-cause analysis and recommending appropriate configuration patterns.
• Provide functional leadership and help to solve complex supply chain challenges and implementation support
• Provide mentorship and technical oversight to consultants and partners on solution quality, scheduling implementation methods, repeatable architecture patterns, and deployment best practices, while overseeing delegation of configuration tasks.
• Collaborate with Product teams on feature gaps, capability extensions, and areas requiring architectural guidance while influencing roadmap discussions through customer insights and solution best practices.
• Support services sales opportunities by articulating solution approaches and value to stakeholders.

Application Solution Architect

Blockchain Engineer

• Design, implement, and test production scheduling models, constraints, heuristics, and meta heuristics
• Translate real-world manufacturing and scheduling constraints into robust computational and mathematical models
• Investigate and apply advanced scheduling techniques, including targeted use of AI/ML where appropriate
• Lead or contribute to the design, implementation, and evolution of core scheduling logic in a commercial, enterprise-grade product
• Define and contribute to test strategies, including unit, integration, regression, and performance testing, to ensure correctness and scalability
• Collaborate closely with agile team members across engineering, product, QA, and support throughout design, implementation, and delivery
• Participate actively in design discussions, code reviews, and scrum rituals, helping maintain a high bar for quality and maintainability
• Support product stability by triaging defects, explaining product behaviour, suggesting workarounds, and fixing and validating moderate issues
• Identify opportunities to improve and accelerate the SDLC through better tooling, automation, or AI-assisted workflows, while maintaining architectural consistency, secure design, and code quality
• Review AI-generated code with rigor, ensuring correctness, architectural fit, integration safety, and edge-case coverage

Senior Algorithm Developer – Production Scheduling, Saas Supply Chain Platform

Principal

• Lead the Innovation and Data Sciences program management to enable successful transition from new product introduction to full scale deployments.
• Partner with Product Management, Product Development, Solution Development, Professional Services and other key stakeholders to develop and continuously enhance new PS deployment templates and assets, incorporating learnings from field deployment.
• Lead IDS risk management in partnership with Product and Technical PMO partners, to mitigate risks driven by product development dependencies, ensuring successful deployments.
• Partner with Client Partners, Product teams, Product Management, and IDS Managers to develop comprehensive SOWs, including communication, cost, time, and resources to meet client implementation specifications, with on-going enhancements to standard deployment questionnaires & estimates based on field deployment learnings.
• Track future project opportunities and coordinate with Client Parters on projected SOW close and start dates to support project team resourcing alignment with PS organization.
• Drive training and enablement for Professional Services team in the New Products areas.
• Work closely with Product Management and internal training enablement leadership to organize training sessions and bootcamps, developing training content as needed.
• Build and maintain productive relationships with key stakeholders involved in the introduction and deployment of new Kinaxis solutions.
• Work closely with Product Operations and Program Managers to support new product go-to-market strategies and timelines.

Principal – Innovation Services

Administrative Assistant

• Manage the day‑to‑day operation of the Japan office to ensure a safe, well‑maintained, and welcoming workplace experience aligned with Kinaxis standards and employee expectations.
• Oversee office administration activities, including managing office supplies and equipment, coordinating mail and deliveries, and maintaining overall office organization, cleanliness, and readiness for daily use.
• Own local facility management activities, including coordination of maintenance, repairs, and preventative services to ensure the office remains fully functional and employee‑ready.
• Serve as the primary point of contact for building management and the landlord, coordinating activities such as fire drills, power outages, access coordination, parking, and other building‑related matters.
• Coordinate and manage external vendors and service providers (e.g., cleaning, maintenance, security, waste management, utilities) to support consistent office operations and service quality.
• Manage the local office budget and related expenses in partnership with Global Workplace Experience and Finance, identifying cost‑effective solutions while maintaining service standards.
• Act as a key liaison between employees, local leadership, and Workplace Experience, responding to day‑to‑day inquiries, resolving issues, and escalating risks or gaps as appropriate.
• Support employee experience initiatives locally, including onboarding and offboarding coordination, emergency preparedness activities, environmental, health & safety initiatives, and fitness & nutrition programs.
• Provide onsite support for visitors and customers, including coordinating access, parking, wayfinding, meeting room setup, and day‑of visit logistics.
• Manage security access requests locally, including badge programming, visitor passes, and coordination of access schedules for employees and guests.
• Own and manage facilities-related ServiceNow tickets for the Japan office, ensuring timely response, resolution, and communication with stakeholders.
• Support local all-staff events and meetings hosted in the office, including space setup, vendor coordination, and post‑event reset as required.
• Identify opportunities to improve workplace experience, processes, and service delivery, sharing feedback and insights with the global Workplace Experience team.

Office Manager

Advisor

• Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
• Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams
• Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations
• Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams
• Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes
• Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs
• Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts

Center of Excellence Advisor

Full-stack Engineer

• Design and develop new components of our data ingestion, contributing to all phases of development and deployment in private and public clouds.
• Build secure SaaS enterprise software services and applications.
• Collaborate closely with your agile team members and other stakeholders.
• Participate in our agile process to continually improve delivery, quality, and reliability.
• May perform other projects as required.

Co-op/Intern Software Engineer, Developer Framework

Product Manager

• Own the product vision and roadmap for demand planning and inventory optimization capabilities, including forecasting, inventory positioning, and replenishment strategies
• Ensure strategic alignment across product teams, partnering with executive leadership to deliver solutions that meet evolving market and customer needs
• Lead product direction for demand and inventory offerings, including statistical forecasting, scenario planning, and optimization models that balance service levels, working capital, and supply constraints
• Define how customers plan, simulate, and respond to demand variability and inventory trade-offs across the end-to-end supply chain
• Develop deep relationships with customers and partners to understand real-world planning challenges, including forecast accuracy, excess and obsolete inventory, and service-level performance
• Engage with senior leaders and customers to shape product direction, prioritize high-impact capabilities, and ensure alignment with market trends (e.g., IBP, S&OP, demand sensing)
• Partner cross-functionally with engineering, data science, and design teams to deliver scalable, high-performance planning capabilities and ensure successful product launch and adoption
• Define and track KPIs, including forecast accuracy, service level attainment, inventory turns, and working capital efficiency; use insights to guide prioritization and continuous improvement
• Communicate product strategy, progress, risks, and outcomes clearly to executive and cross-functional audiences
• Address and resolve complex challenges across the product lifecycle, enabling teams to deliver high-impact solutions at scale

Director, Product Management – Inventory & Demand

Risk

• Lead core ERM activities, including annual risk refreshes, quarterly monitoring, risk assessments, mitigation follow-up, and reporting.
• Facilitate risk interviews, workshops, and discussions with stakeholders across the business.
• Prepare clear and concise risk updates, heatmaps, summaries, and presentations for executives, leadership teams, and governance committees.
• Maintain the enterprise risk register, including risk statements, owners, impacts, mitigation actions, status updates, and supporting documentation.
• Partner with risk owners to assess and monitor key strategic, operational, financial, technology, compliance, reputational, and emerging risks.
• Provide practical risk advisory support to business stakeholders by identifying risk considerations, challenging assumptions, and advising on mitigation approaches for initiatives, projects, and business decisions.
• Coordinate and support the Third-Party Risk Management program, including vendor intake and prioritization, risk assessment coordination, stakeholder follow-up, documentation, and continuous improvement of the operating model.
• Support the development and maintenance of risk policies, guidance, governance practices, and risk culture initiatives.
• Monitor external trends, regulatory developments, and emerging risks to inform program priorities, reporting, and risk discussions.
• Support ad hoc risk-related projects and cross-functional initiatives as required.

Enterprise and Third Party Risk Manager – 18 month term

Human Resources

• Act as a trusted, neutral HR advisor for managers and employees in Japan
• Coach managers on performance management and feedback conversations, employee retention, conduct and interpersonal challenges
• Interpretation and application of HR policies
• Provide employees guidance where local knowledge, language, and cultural context are essential
• Identify patterns, risks, and emerging issues, and partner with HRBPs to address them
• Own and coordinate HR work with local language requirements
• Serve as the primary HR point of contact for Japan benefits and global mobility
• Identify local legislative or regulatory requirements that require updates to HR policies
• Support HR Business Partners with talent review calibration facilitation, engagement survey insights & local action planning
• Act as the Japan conduit for DEI initiatives and leadership development & learning programs

Regional HR Advisor

Insurance

• Maintain and update DA project records across core systems (e.g., Jira, Kantata, SharePoint) to ensure accurate and complete governance data
• Coordinate and track DA milestones, guardrail evidence, and readiness artifacts in line with defined DA processes
• Compile and maintain DA risk and issue logs, supporting the preparation of risk posture and project health reporting
• Generate standard DA reports and dashboards to support visibility into deployment status, risks, and timelines
• Support DA team by preparing materials for risk reviews, governance discussions, and escalation forums
• Track completion of required artifacts and proactively follow up with internal teams to address gaps
• Ensure time‑based inputs (e.g., updates, reviews, approvals) are completed on schedule and reflected accurately in systems
• Liaise with DA team members and internal stakeholders to:
• Exchange information
• Answer administrative and process‑related queries
• Escalate data or process issues where required
• Support continuous improvement by identifying recurring data or process issues and feeding observations back to the DA team

Deployment Assurance Coordinator

Digital Marketing

• Execute and support integrated, multi ‑ channel digital campaigns across platforms including LinkedIn, Google Ads, 6sense, DSP/programmatic platforms, Eloqua, Salesforce, and Power BI.
• Support campaign setup, trafficking, targeting, tracking, and governance in partnership with internal teams and external agencies.
• Monitor in ‑ flight campaign performance and recommend optimizations to improve engagement, conversion efficiency, and pipeline contribution.
• Analyze performance against core B2B metrics such as Campaign Members, MQLs, MQAs, CPL, and influenced pipeline.
• Deliver integrated reporting that links digital channel performance to CRM and funnel outcomes to support visibility and decision ‑ making.
• Translate campaign performance data into actionable optimization recommendations, supporting continuous improvement across digital and search programs.
• Partner with Campaign Managers and stakeholders to align execution with GTM priorities and business objectives.
• Serve as a key operational liaison between internal teams and agency partners, ensuring consistency, accountability, and execution quality.
• Support continuous improvement through testing, documentation, and process refinement, while optimizing channel performance and budget efficiency to improve digital ROI.

Digital Marketing, Analytics Specialist

Project Manager

• Engage independently with Kinaxis and Partner deployment delivery leads to understand deployment scope, approach, and schedules across a portfolio of initiatives
• Conduct structured Deployment Assurance milestone reviews and deep-dive risk assessments aligned to the Deployment Assurance governance framework
• Review deployment deliverables and supporting evidence to form objective, judgement-based views of deployment health and risk posture
• Identify, classify, and escalate deployment risks and systemic issues, influencing mitigation actions through governance rather than direct ownership
• Assess and report on overall deployment health for assigned projects, with clear articulation of risk, exposure, and decision-relevant signals
• Act as an independent assurance and escalation point for Deployment Assurance-governed projects, applying sound professional judgement in ambiguous situations
• Collect, analyse, and interpret Deployment Assurance KPIs to identify trends, patterns, and improvement opportunities
• Influence consistent adoption of Deployment Assurance processes, tools, and standards across internal teams and implementation Partners
• Contribute to the ongoing evolution of the Deployment Assurance operating model, governance mechanisms, and maturity progression

Deployment Assurance Project Manager

Account Executive

• Leads efforts for identifying opportunities and growing revenue in new name accounts.
• Working with Kinaxis senior management to develop the relevant account strategies and engagements to drive pipeline growth and close deals within agreed timelines.
• Establishing and maintaining high-level, executive relationships with New Name Accounts and our existing customers, focusing on the establishment and maintenance of strategic relationships (direct and reseller).
• Qualifying prospects according to Kinaxis’ capabilities and applicability.
• Providing accurate sales forecasts and relevant reporting based upon realistic close timelines.
• Communicating product improvements and recommendations that originate in the field.

Technical Support Analyst – EMEA Shift

Application Solution Architect

Senior Algorithm Developer – Production Scheduling, Saas Supply Chain Platform

Principal – Innovation Services

Office Manager

Center of Excellence Advisor

Center of Excellence Advisor

Co-op/Intern Software Engineer, Developer Framework

Director, Product Management – Inventory & Demand

Enterprise and Third Party Risk Manager – 18 month term

Regional HR Advisor

Deployment Assurance Coordinator

Digital Marketing, Analytics Specialist

Deployment Assurance Project Manager

Account Executive – Mid-market