Keller Postman LLC

Analyst

• Ability to learn and improve Keller Postman’s data integrity processes across the lifetime of a legal case.
• Maintain a keen and dynamic understanding of legal and financial relationships to the firm toward the end of validating the involvement of all relevant parties prior to settlement.
• Collaborate with stakeholders to understand business needs and gather detailed functional requirements for process improvements, data discrepancy resolution, or efficiency enhancements.
• Develop strategic process improvements for existing and emergent applications toward the end of improving data integrity.
• Audit and analyze workflows, applications, and systems used across teams.
• Develop and maintain processes to reconcile and verify AI-supported claim substantiation and client-submitted data.
• Monitor and ensure user and stakeholder compliance with data standards across departments.
• Manipulate large datasets to identify and forecast data integrity issues.

Senior Applications and Workflow Analyst

Attorney

• Assist the Chief of Litigation Services with coordinating and assigning litigation support tasks to paralegals and legal assistants while ensuring quality, timely completion of tasks.
• Mentor, train, and provide substantive guidance to legal support staff, helping to strengthen litigation skills, procedural knowledge, and overall performance.
• Manage and support all phases of litigation from an operational and procedural standpoint, including pleadings, motion practice, discovery, arbitration, trial preparation, and appellate procedures.
• Support trial and hearing preparation by overseeing pretrial filings, managing trial transcripts, and compiling, organizing, and tracking trial exhibits.
• Assist with drafting, reviewing, preparing, filing, and organizing pleadings, briefs, appeals, and other legal documents using Microsoft Word, CM/ECF, and related systems.
• Conduct legal and factual research using Westlaw and other sources to support attorneys and litigation teams.
• Perform detailed cite-checking and quality control of legal documents, including Bluebook compliance, Shepardizing authorities, and verifying the accuracy of quoted material and cited exhibits.
• Organize and maintain case files, pleadings, expert materials, attorney notebooks, and related documents in both hard copy and electronic case-management systems.
• Implement and maintain organizational systems for case calendars, filings, correspondence, and litigation materials using firm software and tools.
• Communicate with courts, outside counsel, clients, experts, and vendors as needed in support of litigation activities.
• Collaborate with attorneys and internal departments to develop efficient procedures and improve litigation support workflows.
• Perform other duties as assigned.

Litigation Support Attorney

Support Engineer

• Provide day-to-day support for line-of-business applications, with an emphasis on Twilio Flex, Salesforce, and custom internal tools.
• Troubleshoot application issues including call flows, agent states, integrations, authentication, permissions, and performance problems.
• Investigate and resolve incidents related to Twilio Flex components such as TaskRouter, Studio flows, voice/SMS routing, and third-party integrations.
• Follow established incident management and escalation procedures to ensure timely resolution.
• Escalate complex or systemic issues to engineering or vendor teams with clear documentation, reproduction steps, and impact analysis.
• Provide feedback on application usability, supportability, and recurring pain points.
• Participate in testing and validation of changes that impact Twilio Flex and related workflows.
• Contribute to the internal knowledge base to reduce repeat issues and improve self-service for end users.
• Document fixes, workarounds, and configuration details for Twilio Flex and related systems.

Application Support Analyst

Paralegal

• Coordinate and assign tasks to paralegals and legal assistants for cases within an assigned practice area.
• Assist with training and development of legal support staff by coaching and mentoring.
• Administratively manage all phases of litigation, including pleadings, motion practice, discovery, and appellate procedures.
• Administratively manage all aspects of trials and hearings by preparing pretrial documents and managing trial transcripts.
• Assist with the preparation, filing, and organization of pleadings, briefs, appeals, and other legal documents.
• Conduct factual and legal research using Westlaw and other sources.
• Cite-check legal documents to conform citations and authorities to Bluebook standards.
• Organize and maintain case files, pleadings, expert materials, and other documents.
• Implement and manage organizational systems to maintain case calendars and related case documents.
• Communicate with courts, outside counsel, clients, experts, and vendors as necessary.
• Coordinate with other areas/departments within the firm to streamline processes.

Senior Applications and Workflow Analyst

Litigation Support Attorney

Application Support Analyst

Senior Paralegal