Keeper Security, Inc.

Customer Support

• Keeper Security is a cybersecurity company providing privileged access management and password management solutions
• Information Technology Support Specialist reporting to the Director of IT, providing level-1 help desk and on-premise support
• Provide level-1 IT help desk support to Keeper employees distributed globally
• Provide on-premise support to employees and infrastructure at Keeper’s El Dorado Hills, California office
• Assist with desktop-related projects while maintaining day-to-day support functions
• Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets
• Responsible for employee onboarding and offboarding tasks, including management and provision of IT assets
• Maintain IT asset management tracking and conduct regular asset inventory audits
• Work with third-parties and IT vendors to implement, maintain and resolve issues
• Maintain physical security services such as door access and camera systems
• Support staff in many time zones, which may require working outside normal business hours

IT Support Specialist

Application Engineer

• Keeper Security is hiring an Application Security Engineer to own and advance our in-house application security program. This hands-on role will focus on penetration testing, bug bounty management, and security research to strengthen the security posture of Keeper’s globally distributed platform. You will work directly with our CTO, partner with third-party security testing firms, and collaborate with our development teams to identify, triage, and remediate vulnerabilities.
• Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help secure our industry-leading platform.
• About Keeper
Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
• About the Role
The Application Security Engineer will be responsible for executing and scaling Keeper’s application security initiatives. This includes performing internal penetration testing, collaborating with third-party security partners, managing our bug bounty program, and conducting security research to identify emerging threats. You will play a critical role in shaping the security posture of our applications and directly contribute to reducing risk across Keeper’s global platform.
Responsibilities
• Perform internal application penetration testing and vulnerability assessments for Java- and React-based applications
• Collaborate with 3rd-party penetration testing firms and validate findings
• Own and manage Keeper’s bug bounty program, including triage and coordination with engineering teams
• Conduct security-focused R&D to identify emerging threats and recommend mitigations
• Work with development teams to integrate security into the SDLC and assist with remediation guidance
• Develop and maintain application security tooling, scripts, and automation where applicable
• Provide clear documentation and reporting of vulnerabilities, risks, and security recommendations

Staff Security Application Engineer

• Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team, remote with hybrid option for Chicago area.
• Provides best-in-class technical support to Keeper customers via phone and email using Salesforce.
• Handles customer requests and feedback, troubleshoots, and escalates issues to Tier 2 when needed.
• Shift: Tuesday-Saturday, 6:30pm to 2:00am CT.

B2B Customer Support Representative, Night Shift and Weekend Shift

Support Engineer

• Join Keeper's B2B support team as a Systems Support Engineer; 100% remote with hybrid option for Chicago area.
• Keeper Security provides cybersecurity software with end-to-end encryption and zero-trust architecture.
• About the Role: perform technical support for clients and provide resolution analysis; communicate technical information to users with varying levels of technical experience.
• Shift: Monday-Friday, 6:00pm-2:00am CT.
• Responsibilities:
• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Systems Support Engineer, Night Shift

Operations

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.About KeeperKeeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at <a href="http://keepersecurity.com" rel="nofollow noreferrer noopener" class="external">KeeperSecurity.com</a>.About the JobAs the Senior Director of Technical Operations, you will develop and execute a unified vision that integrates infrastructure reliability, network operations, and security response. You will lead high-performing SOC and NOC teams, ensuring 24/7 coverage, operational readiness, and rapid, coordinated incident response. This role requires a proven leader with deep technical expertise, the ability to build cross-functional collaboration, and a relentless focus on operational excellence, security posture, and business continuity.Responsibilities<ul> <li>Develop and execute a unified strategy that integrates infrastructure reliability, network operations, and security response</li> <li>Foster strong cross-functional collaboration with Security, Engineering, IT, and Compliance teams</li> <li>Establish and maintain a culture of proactive operations, continuous improvement, and operational readiness</li> <li>Lead the SOC to ensure 24/7 detection, triage, and rapid response to security threats</li> <li>Oversee the NOC to maintain constant visibility into infrastructure health, network availability, and performance metrics</li> <li>Implement unified incident response protocols and integrated playbooks for SOC and NOC operations</li> <li>Drive capacity planning, performance optimization, and automation strategies across infrastructure and security operations</li> <li>Oversee vulnerability management and patch remediation from detection through resolution</li> <li>Manage technical aspects of audits, penetration testing, and business continuity planning</li> <li>Define and monitor KPIs for reliability, security, cost efficiency, and incident resolution</li> <li>Lead root cause analysis and post-incident reviews to ensure accountability and continuous learning</li> </ul>

Senior Director of Technical Operations

Project Manager

• Keeper Security is seeking an experienced and highly motivated Senior Project Manager, Team Lead to oversee complex, high-visibility projects while leading and mentoring a team of project managers. This dual-role position blends hands-on project delivery with leadership responsibilities to ensure initiatives are completed on time, within scope, and to the highest quality standards. The Senior Project Manager, Team Lead reports directly to the Chief Information Security Officer.
• Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and play a pivotal role in driving operational excellence across strategic programs.
• About Keeper
• Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
• About the Job
• As the Senior Project Manager, Team Lead, you will own planning, execution, monitoring, and closure for critical, multi-stakeholder projects while also supervising and developing a team of project managers. You will drive operational excellence by implementing best practices, optimizing processes, and ensuring consistent application of project management standards. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to thrive in a fast-paced, highly collaborative environment.
• Responsibilities
• Own the planning, execution, monitoring, and closure of complex, multi-stakeholder projects
• Develop detailed project plans, timelines, budgets, and resource allocations
• Lead risk assessment, mitigation planning, and issue resolution for critical initiatives
• Maintain clear communication with project sponsors, stakeholders, and cross-functional teams
• Manage vendor relationships and third-party deliverables when applicable
• Supervise, mentor, and develop project managers, fostering a culture of accountability and continuous improvement
• Assign resources based on skills, capacity, and project priorities
• Ensure project management standards, tools, and templates are consistently applied
• Lead post-project reviews to capture lessons learned and implement process improvements
• Lead process improvement projects using structured problem-solving and data analysis to increase efficiency, reduce cost, and impro

IT Support Specialist

Staff Security Application Engineer

B2B Customer Support Representative, Night Shift and Weekend Shift

Systems Support Engineer, Night Shift

Senior Director of Technical Operations

Senior Project Manager & Team Lead