Keeper Security, Inc.

Systems Support Engineer, Night Shift

Keeper Security, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityDNSFirewallsLinuxPython

About the role

  • Join Keeper's B2B support team as a Systems Support Engineer; 100% remote with hybrid option for Chicago area.
  • Keeper Security provides cybersecurity software with end-to-end encryption and zero-trust architecture.
  • About the Role: perform technical support for clients and provide resolution analysis; communicate technical information to users with varying levels of technical experience.
  • Shift: Monday-Friday, 6:00pm-2:00am CT.
  • Responsibilities:
  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle
  • Assist customers in the installation and deployment of Keeper’s software products
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • Clearly identify, document, and find solutions for customer issues and product problems
  • Escalate critical customer situations to the appropriate level of management and engineering expertise
  • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

  • 5+ years of experience in IT Management and System Administration
  • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
  • Experience working with Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments
  • Working knowledge of Python
  • Bachelor's Degree or equivalent experience
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills