Workday Integration – PRISM Technical Analyst
Zoox
Systems Support Engineer, Night Shift
Keeper Security, Inc.
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityDNSFirewallsLinuxPython
About the role
- Join Keeper's B2B support team as a Systems Support Engineer; 100% remote with hybrid option for Chicago area.
- Keeper Security provides cybersecurity software with end-to-end encryption and zero-trust architecture.
- About the Role: perform technical support for clients and provide resolution analysis; communicate technical information to users with varying levels of technical experience.
- Shift: Monday-Friday, 6:00pm-2:00am CT.
- Responsibilities:
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the installation and deployment of Keeper’s software products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements
- 5+ years of experience in IT Management and System Administration
- Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
- Experience working with Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Working knowledge of Python
- Bachelor's Degree or equivalent experience
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
