Keeper Security, Inc.

IT Support Specialist

Keeper Security, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudCyber SecurityLinux

About the role

  • Keeper Security is a cybersecurity company providing privileged access management and password management solutions
  • Information Technology Support Specialist reporting to the Director of IT, providing level-1 help desk and on-premise support
  • Provide level-1 IT help desk support to Keeper employees distributed globally
  • Provide on-premise support to employees and infrastructure at Keeper’s El Dorado Hills, California office
  • Assist with desktop-related projects while maintaining day-to-day support functions
  • Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets
  • Responsible for employee onboarding and offboarding tasks, including management and provision of IT assets
  • Maintain IT asset management tracking and conduct regular asset inventory audits
  • Work with third-parties and IT vendors to implement, maintain and resolve issues
  • Maintain physical security services such as door access and camera systems
  • Support staff in many time zones, which may require working outside normal business hours

Requirements

  • 3+ years experience in providing end-user IT help desk support
  • Proficient with Microsoft Windows and OSX operating systems; familiarity with Linux is desired
  • Familiarity with cloud-based IaaS/SaaS infrastructure and services such as Microsoft Azure, Google Workspace and Amazon AWS
  • Ability to build cross-functional relationships, influence and collaborate at all organizational levels
  • Outstanding verbal and written communications skills for a global audience
  • Must be able to lift up to 30 pounds as part of the regular job duties
  • Ability to work onsite up to 5 days per week in support of various projects