Keeper Security, Inc.

B2B Customer Support Representative, Night Shift and Weekend Shift

Keeper Security, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

Visit company website
✨ AI Apply
Manual Apply

Job Level

Junior

Tech Stack

Cyber SecurityServiceNow

About the role

  • Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team, remote with hybrid option for Chicago area.
  • Provides best-in-class technical support to Keeper customers via phone and email using Salesforce.
  • Handles customer requests and feedback, troubleshoots, and escalates issues to Tier 2 when needed.
  • Shift: Tuesday-Saturday, 6:30pm to 2:00am CT.

Requirements

  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers
  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers