Customer Service Associate
MassMutual
B2B Customer Support Representative, Night Shift and Weekend Shift
Keeper Security, Inc.
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Cyber SecurityServiceNow
About the role
- Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team, remote with hybrid option for Chicago area.
- Provides best-in-class technical support to Keeper customers via phone and email using Salesforce.
- Handles customer requests and feedback, troubleshoots, and escalates issues to Tier 2 when needed.
- Shift: Tuesday-Saturday, 6:30pm to 2:00am CT.
Requirements
- 1+ years of experience in a technical support role
- Experience with Google Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced, high-growth environment
- Proven history of maintaining a high level of professionalism with customers
- Bachelor's degree
- Salesforce experience
- ServiceNow experience
- Technical proficiency with smartphones, tablets and computers
