Kaseya

QA Engineer

• Perform manual functional and integration testing.
• Apply test design techniques to ensure comprehensive coverage.
• Create and maintain test documentation (test cases, checklists, bug reports).
• Investigate and diagnose issues using browser tools.
• Write clear, reproducible defect reports.
• Perform API testing and database validation using SQL queries.
• Develop and maintain automated tests using C#.
• Collaborate with developers, product owners, and QA team members to ensure product quality.
• Estimate testing efforts and contribute to test planning.
• Actively participate in improving QA processes and tools.

Analyst

• Lead digital forensic investigations involving malware, insider threats, data breaches, and other cyber incidents.
• Collect, preserve, and analyze digital evidence from endpoints, servers, and cloud environments.
• Assist with triage, review, and handling of Incident Response Service Catalog Deliverables.
• Collaborate with incident response, legal, compliance, and law enforcement teams.
• Develop and maintain forensic toolkits and methodologies.
• Produce detailed forensic reports and present findings to technical and non-technical stakeholders.
• Stay current with emerging threats, vulnerabilities, and forensic techniques.
• Provide guidance and mentorship to junior analysts.
• Proactively research and implement solutions with minimal oversight.

Senior Forensic Analyst

Community Manager

• Strategic Leadership Support: Provide key guidance in developing and executing Kaseya’s community vision, roadmap, and success metrics. Use insights and experience to inform community architecture, content strategy, and engagement programs.
• Platform Ownership & Strategy: Lead platform evaluation and optimization efforts—recommend and implement new technology solutions or migrations based on evolving needs, proven best practices, and user experience.
• Customer Engagement: Leverage past success to drive peer-to-peer connection, product conversations, and member advocacy through curated discussion topics, recognition programs, and targeted campaigns.
• Cross-Functional Alignment: Partner with Product, Marketing, Support, and Customer Success teams to ensure the community aligns with company initiatives and surfaces actionable feedback.
• Governance & Moderation: Maintain a professional, inclusive, and brand-aligned environment. Establish and enforce community guidelines.
• Analytics & Insights: Track KPIs like engagement rate, active members, case deflection, and feedback sentiment. Translate insights into strategic improvements and content recommendations.
• Programs & Recognition: Launch and manage ambassador or superuser programs to recognize top contributors and foster leadership within the community.
• Data-driven approach to measuring success and adapting strategies.

QA Engineer

Senior Forensic Analyst

Sr. Community Manager