Karo Healthcare

Customer Support

• Manage daily B2B customer service operations, including order entry, validation, follow-up, and customer communication
• Handle customer inquiries related to orders, deliveries, product availability, pricing, documentation, and complaints with accuracy and professionalism
• Ensure high service levels and contribute to a consistent, reliable customer experience for pharmacies, wholesalers, and partners
• Support order fulfilment, availability checks, and contract adherence within agreed timelines
• Collaborate closely with our 3PL partner on delivery planning, shipment tracking, and operational issue resolution
• Monitor logistics performance (SLA/KPIs) and escalate challenges when needed
• Support returns, shortages, damages, and delivery discrepancies
• Act as a key link between Customer Service and internal teams such as Commercial, Supply Planning, Demand Planning, Finance, and Quality
• Share customer insights and operational feedback to support continuous improvement
• Work in ERP/CRM systems to manage orders, customer data, and master data accuracy
• Contribute to process improvements, system updates, and local ways of working
• Apply global customer service standards and local procedures to ensure compliance with pricing, contracts, and regulations

Customer Service and Logistics Specialist

Accountant

• Processing customer invoices and incoming payments accurately and on time
• Reconciling AR subledger balances with the General Ledger and investigating discrepancies
• Monitoring outstanding receivables and proactively following up on overdue invoices
• Contributing to the development of credit control processes within the ERP system and its alignment with CRM platforms
• Supporting Customer Service teams and external collection partners with payment- and invoice-related queries
• Supporting accrual analysis and contributing to AR reporting and KPIs
• Collaborating closely with international finance teams and business stakeholders
• Supporting AR process transitions into the shared service setup and driving continuous improvements
• Ensuring compliance with internal controls, accounting standards, and financial policies

Accounts Receivable Accountant – Polish Market

Recruitment

• Engage in active talent sourcing utilizing LinkedIn, social media, and other relevant platforms.
• Work on open roles across the business, covering different functions and locations and conduct pre-screening interviews and coordinate candidates for those roles in accordance with Karo's hiring standards.
• Enhance the candidate experience through each stage of the recruitment process while maintaining strong relationships within your candidate pipeline.
• Partner closely with hiring managers, acting as a trusted advisor by providing market insights, talent intelligence, and data-driven recommendations to support decision-making.
• Collaborate closely with our HR Business Partners and HR Operations colleagues to ensure alignment, smooth processes, and a seamless employee journey.
• Engage with and steer external recruitment agencies, ensuring quality delivery, strong partnerships, and alignment with Karo’s hiring needs and standards.
• Proactively network and connect with both active and passive talent to enrich our talent pool.
• Participate in additional projects such as employer branding initiatives, community engagement, and diversity efforts.

Talent Acquisition Partner

Marketing

• Define and own the Trade & Shopper Marketing strategy across pharmacy and retail channels in Eastern Europe
• Act as the strategic and operational bridge between Brand Marketing, Sales and a 30+ Field Sales Force team
• Build and shape the Trade Marketing organization in Eastern Europe, including leading and developing direct reports and future hires
• Translate global and regional brand strategies into clear trade priorities, activation frameworks and execution standards
• Leverage existing best-practice blueprints and reporting frameworks from DACH, while adapting them to the Polish and Eastern European markets
• Own the regional trade marketing budget, steering pricing, promotion mechanics, category initiatives and investment decisions to maximize ROI and GP
• Drive category management excellence, data-driven decision-making and strong customer-facing activation plans
• Oversee high-impact shopper activations, POS visibility, retail media initiatives and pharmacy recommendation programs
• Support key commercial negotiations and joint business planning with major customers
• Ensure consistent performance tracking, post-evaluation and continuous improvement across markets and channels

Head of Trade, Shopper Marketing

Sales

• Act as the go-to person and central point of contact for our Warsaw office
• Welcome and support international colleagues and visitors, representing Karo with professionalism and warmth
• Take ownership of office coordination, facilities, and day-to-day operational matters
• Manage and support administrative processes, including fleet management and contract administration
• Coordinate with field sales teams and cross-functional stakeholders across the organization
• Support leadership with ad hoc tasks and ensure smooth execution of local activities
• Help build structures and processes in a growing, newly established office environment
• Proactively identify what needs to be done and take action – from hands-on practical tasks to organizational coordination

Sales & Office Support Assistant

• Lead the 1-3 year brand growth strategy for Biodermal/Skin in Benelux, delivering sales, share, margin and brand equity targets
• Act as the local “Brand CEO,” owning P&L, pricing, promo strategy and executional excellence
• Develop a digital-first marketing plan, including always-on and campaign activations across key consumer touchpoints
• Partner closely with Global Innovation and Portfolio teams to shape and localize the innovation pipeline (NPD, line extensions, upgrades)
• Create compelling brand positioning, claims and visual identity guidelines that differentiate in competitive skin health categories
• Drive integrated campaigns in collaboration with agencies, ensuring strong performance tracking and ROI focus
• Analyse brand and market performance, identify growth drivers and quickly implement corrective actions where needed
• Lead cross-functional collaboration with Sales, Category, E-commerce and external partners to win at point of purchase
• Identify geo-expansion opportunities and scale best practices across markets
• Lead and develop a small local team, while influencing in a matrix, international organisation

Marketing Manager, Skinhealth

• Support the development and execution of the global HCP marketing strategy across priority brands, enabling consistent and compliant local activation
• Develop insight-led, best-in-class HCP toolkits in close collaboration with Medical, Regulatory, Brand and Content teams
• Act as a global centre of excellence for HCP marketing, elevating capabilities and standards across markets
• Collect and translate market insights, performance data and best practices into continuous optimisation of global programmes
• Serve as the key point of contact for local markets, ensuring smooth rollout, strong adoption and impactful execution
• Balance global consistency with local relevance in a regulated healthcare environment

Global Healthcare Professional Marketing Manager – Maternity Cover

Manager

• - Lead and execute the group consolidation process (monthly, quarterly, annual) for both legal and management reporting
• - Ensure full IFRS compliance, including complex areas such as PPA, goodwill, eliminations, and interest consolidation
• - Prepare and review group financial statements, disclosures, and supporting documentation for management and statutory reporting
• - Own and develop group cash flow consolidation and reporting, ensuring alignment across P&L and balance sheet
• - Drive the implementation and continuous improvement of the group consolidation system, including process optimisation and testing
• - Support M&A activities, including acquisition accounting, opening balance sheets, and post-acquisition integration into group reporting
• - Coordinate the year-end close and annual report process, acting as a key contact for external auditors
• - Act as a technical accounting expert and trusted partner to local finance teams and internal stakeholders
• - Contribute to the ongoing professionalisation and strengthening of the Group Finance function, driving best practices and scalable reporting processes