Senior Account Manager, Cars
Hopper
Account Manager
Kainos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPOracleSwift
About the role
- Collaborate with customers to define and evolve their Workday roadmap, identifying opportunities to optimise their use of Workday and expand engagement with Kainos services and solutions.
- Build and maintain trusted adviser relationships with customers, aligning Kainos Workday Services to their business objectives and ensuring sustained customer satisfaction.
- Customer Account Planning - Develop and execute tailored customer account and engagement plans, defining measurable outcomes, tracking progress, and reporting on success metrics
- Develop and execute plans to identify and develop strategic relationships with Workday Account Executives and Customer Success Managers.
- Drive account growth through proactive management of opportunities within CRM such as renewals and proactive identification of upsell opportunities, achieving assigned sales quota sales order value (SOV) targets
- Monitor customer adoption of Workday functionality and Kainos services, ensuring alignment to business outcomes and providing actionable insight into customer priorities and evolving needs
- Deliver customer retention and satisfaction in line with market benchmarks, fostering advocacy and leveraging customer relationships for references and testimonials
- Establish and maintain a customer satisfaction framework to capture structured feedback and drive ongoing service improvement
- Work closely with Delivery Management to ensure effective alignment between customer objectives and service delivery, facilitating swift resolution of any delivery or operational issues
- Leveraging customer relationships as needed for prospect references. Keeping customers informed of process and procedural changes.
Requirements
- Experience in a customer facing services role (consulting or account management) that includes achieving customer retention targets and customer satisfaction
- Proven account management experience within Workday, Oracle, SAP, PeopleSoft, or similar ERP environments
- Demonstrated success in achieving sales quotas or SOV targets, driving renewals, and generating upsell or cross-sell growth within existing customer portfolios
- Experience in defining customer roadmaps , aligning technology and service opportunities with strategic business objectives
- Strong relationship management, communication, and problem-solving skills, with a proactive, customer-centric approach to engagement
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer retentionsales quotasupsellcross-sellcustomer roadmapsbusiness objectivescustomer satisfaction
Soft skills
relationship managementcommunicationproblem-solvingcustomer-centric approach
