Absorb Software

Director, Account Management

Absorb Software

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Lead

About the role

  • Own client renewals, retention, and net revenue targets across all segments in the EMEA region
  • Develop and execute account management strategies tailored to the diverse needs of EMEA markets
  • Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
  • Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
  • Lead, mentor, and grow a high-performing Account Management team across EMEA
  • Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
  • Oversee contract negotiations and ensure compliance with regional legal and business requirements
  • Represent Absorb at key industry events, conferences, and client engagements across EMEA

Requirements

  • 6+ years of leadership in SaaS account management, within the EMEA region
  • Proven success managing a portfolio that includes both enterprise and SMB clients
  • Strong communication, relationship-building, and consultative skills
  • Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
  • Experienced in leading and developing teams in a multicultural, remote-first environment
  • Passionate about customer success, continuous improvement, and delivering value
Benefits
  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS account managementcontract negotiationsportfolio managementrenewalsupsellcross-sellaccount management strategiesaccount health reviewsrisk mitigationcustomer feedback
Soft skills
leadershipcommunicationrelationship-buildingconsultative skillsteam developmentcollaborationcustomer successcontinuous improvementtrust-buildingmentoring
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