People Operations Analyst
Dropbox
ServiceNow
Workday Reporting Consultant, Post-Deployment
Kainos
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Support global customers post-deployment with a primary focus on Workday Reporting.
- Configure, troubleshoot, and optimise Workday reporting solutions to ensure client value from Workday investment.
- Efficiently manage and prioritise incoming Workday Reporting tickets to ensure timely resolution and high client satisfaction.
- Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
- Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements.
- Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.
- Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements and best practices.
- Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
- Identify opportunities for improving internal tools, templates, and support delivery processes.
- Help develop the skills of junior team members and contribute to a culture of continuous improvement.
- Hands-on, client-facing role suited to experienced consultants in fast-paced environments.
Requirements
- Good understanding of Workday products either/or HCM as well as Workday Reporting.
- Hands-on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning.
- Strong customer engagement skills – able to translate business needs into effective technical reporting solutions.
- Comfortable working independently and managing competing priorities under pressure.
- Proven experience in an AMS, post-deployment, or support environment, with hands-on use of ticketing and case management tools such as ServiceNow.
- Proactive and collaborative, with a strong focus on quality and customer success.
- Basic commercial understanding of time tracking, utilisation, and service delivery metrics.
- Willing to travel occasionally within the region (minimal travel expected).
- Nice to have: Workday HCM, Reporting Certification.
- Nice to have: Professional qualifications in your area of expertise.
- Nice to have: Experience in post deployment services.
