Pure Storage

Community Manager

Pure Storage

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, North Carolina, Utah

Visit company website
✨ AI Apply
Apply

Salary

💰 $104,000 - $224,000 per year

Job Level

SeniorLead

Tech Stack

ServiceNow

About the role

  • Develop, own, and execute the end-to-end community strategy, aligning it with company objectives and customer needs.
  • Define and track key performance indicators (KPIs) to measure community health, engagement, and business impact.
  • Identify, cultivate, and manage relationships with community influencers and advocates to amplify reach and expertise, and builds trust, loyalty, thought leadership, and product demand.
  • Serve as a public face of the company in the online community and other channels, and can articulate and evangelize the purpose and value of the community to internal and external stakeholders.
  • Create and curate compelling content (articles, videos, discussions) that educates, informs, and inspires community members.
  • Stays at the forefront of industry trends by participating in Community Management conferences, workshops, events, and training.
  • Develop, support, and drive community management strategies including change management, training, communication, and best practices to support business objectives.
  • Provide end-user support to customers, partners, and fellow employees to ensure optimal community experience and through timely responses.
  • Manages the community vendor relationships and technical roadmap.
  • Organizes and promotes virtual and in-person events, such as user groups and workshops, to foster stronger connections and loyalty.
  • Cultivates strong cross-functional relationships to drive brand alignment and awareness, content, and product demand and adoption.

Requirements

  • Minimum 8 years working in community related position and team
  • BS degree or equivalent practical experience
  • Experience driving community-based strategies and initiatives
  • Demonstrated experience driving growth and impact of Community
  • Ability to identify and track Key Performance Indicators (KPI’s) across Community solutions
  • Expert at translating highly technical content into engaging and effective content
  • Hands on social media and brand experience is a plus
  • Experience with ServiceNow community a strong plus
  • Superb writing, editing, proofreading, and communication skills
  • Ability to support multiple projects in a fast-paced environment
  • Experience with Jira, Smartsheet, Slack a plus
  • Expert in influence and negotiation, with a deep understanding of effective change management
  • Experience evaluating, gathering, and writing requirements for community technologies
  • Previous experience working in a technical support and/or customer support organization is a strong plus
  • Ability to work independently, but also able to collaborate with others with a positive attitude
  • Experience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills
  • Entrepreneurial attitude and desire to try new methods, tools, and processes to improve knowledge sharing experiences
  • Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
  • Significant experience working where customer satisfaction is paramount in a service delivery care environment