Community Manager

• Develop, own, and execute the end-to-end community strategy, aligning it with company objectives and customer needs.
• Define and track key performance indicators (KPIs) to measure community health, engagement, and business impact.
• Identify, cultivate, and manage relationships with community influencers and advocates to amplify reach and expertise, and builds trust, loyalty, thought leadership, and product demand.
• Serve as a public face of the company in the online community and other channels, and can articulate and evangelize the purpose and value of the community to internal and external stakeholders.
• Create and curate compelling content (articles, videos, discussions) that educates, informs, and inspires community members.
• Stays at the forefront of industry trends by participating in Community Management conferences, workshops, events, and training.
• Develop, support, and drive community management strategies including change management, training, communication, and best practices to support business objectives.
• Provide end-user support to customers, partners, and fellow employees to ensure optimal community experience and through timely responses.
• Manages the community vendor relationships and technical roadmap.
• Organizes and promotes virtual and in-person events, such as user groups and workshops, to foster stronger connections and loyalty.
• Cultivates strong cross-functional relationships to drive brand alignment and awareness, content, and product demand and adoption.

Community Manager

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Community Manager

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