Client Services Representative

• Lead and mentor a team of engagement managers, client service leads and delivery leads, supporting career growth while ensuring effective project management practices.
• Direct team performance and growth, driving accountability through reviews, coaching, and tailored development plans to build a high-performing, engaged team.
• Act as an escalation point for project and client issues, helping teams manage delivery risks to stay on track and successful.
• Oversee resourcing, approve hiring and allocations, monitor time entries, and ensure quality delivery standards.
• Manage projects from planning through execution, including scope, timelines, budgets, resource allocation, and risk management.
• Partner with Sales, Architects, and Delivery Leads to align resourcing, scope, and delivery planning while maintaining quality standards.
• Drive strategic planning and account reviews, identifying opportunities for growth and improving client relations.
• Guide continuous improvement processes, methodologies, and team performance in order to shape practice strategies and drive cross-practice collaboration.
• Contribute to recruiting, interviewing, and pre-sales efforts while sharing practice expertise.
• Continue participating in client delivery in roles such as Engagement Manager, Solution Architect, or Sr. Consultant.

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